AI Designed to

Work for You

Harness AI that adapts to your workflow – automating tasks and delivering insights so you can focus on what moves the needle.

Halo AI - Seamlessly Integrated into Your All-in-One Platform

Halo has long been committed to providing a unified platform that simplifies IT service management across the entire organisation. With the introduction of AI, we’re extending that commitment – offering advanced, built-in intelligence without additional licensing or modular fees. By making AI a standard part of the platform, Halo ensures that every customer, regardless of size or scale, can benefit from smarter workflows, faster resolutions, and more consistent service delivery.

Smarter Ticket Routing

Halo AI evaluates urgency, impact, sentiment, and request context to assist with categorisation and team routing – reducing response delays and manual sorting.

  • Understand tone and urgency automatically
  • Suggests best-fit team and priority
  • Works alongside your current workflow logic

Instant Understanding at Scale

AI-generated summaries and intelligent case suggestions provide your team with the right information at the right time – improving response times without extra digging.

  • Clear summaries of long conversations
  • Suggests similar past cases and solutions
  • Surfaces patterns and emerging trends

Empowered Knowledge Sharing

Halo AI helps your team convert resolved issues into draft knowledge articles – structured, tagged, and ready for review – making knowledge-sharing easier and more consistent.

  • Generates article drafts from real tickets
  • Applies helpful formatting and tags
  • Fully controlled and reviewed by your team

Unlock the Power of

Halo AI

for Your Whole Enterprise

Fully Customisable, No/Low Code AI

Halo’s no/low-code platform allows you to tailor AI enhancements to fit your existing workflows and processes, without needing coding expertise or developer involvement. This ensures that all organisations, regardless of technical resources, can benefit from AI capabilities. Adjustments and improvements can be made quickly and seamlessly, empowering you to stay agile and ahead of the curve.

Auto‑Triage & Smart Categorisation

Halo AI evaluates request metadata, sentiment, and past history to automatically determine priority, category, and routing.

Instantly assign tickets with perfect accuracy. 

Instant AI Summaries and Insights

Halo AI transforms long ticket threads into clear summaries with key facts, actions taken, and next steps – delivered in seconds. 

Understand the issue—fast. 

One‑Click Knowledge Article Creation

After issue resolution, Halo AI drafts knowledge articles using RAG, complete with structure, steps, and tags.

Turn fixes into learning assets. 

Virtual Agent for Self‑Service

The Halo Virtual Agent answers FAQs, guides users, and only escalates when necessary – via web chat, Teams, or Slack. 

24/7 help, zero wait. 

Sentiment & Emotion Detection

Halo AI scores tone and emotion, surface frustration, anger, or urgency – helping agents respond with empathy and speed. 

Understand urgency at a glance. 

Similar Case Suggestions

Halo AI recommends related tickets and their known solutions – helping agents resolve faster and more efficiently.

Leverage past fixes for current problems. 

Reporting & Analytics

Actionable insights powered by AI to improve decision-making and service performance.​

Let AI turn your data into direction.

More on

Halo AI

Unlock Halo AI across your entire enterprise

Discover how Halo AI can transform your business processes. Schedule a personalised demo with one of our experts today and explore the possibilities of AI tailored to your needs.