Setting up Two Factor Authentication

Password Storing, Sending and Resets

Time Tracking

Holiday Management

Restricting Agent Reporting Access

Agent Statuses

Automatic Logout Issues

Configuring Agent Roles

Agent Resource Booking

The Activity Feed

Shifts

Adding Agent Signatures

Concurrent Licensing and Agent App Session Improvements

Timesheet Approvals

Co-Managed IT

Agent Work Hours

Setting Up An API Agent

Access Control

Set which Agents can adjust the Billing Time and Recalculation of Billing on Tickets

Admin Mode

Agent Access to Services

Agent Cost Tracking and Profitability Reporting

Account Managers

Agent Permission Settings

My Account

Agents

Organising Teams of Agents

Departments

Teams

Organisations

Agent Team, Department and Role Restrictions

Start to Finish: Organisation Structure

Departments and Teams

Add an external agent to Halo and restrict their access

Co-Managed IT

Managing Multiple End User Portals

Multi-Tenancy

Branding in Halo