<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}</style><p><br></p>
<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}</style><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" data-pasted="true"><strong style="box-sizing: inherit; font-weight: bolder;">In this guide we will cover:</strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: inherit; font-weight: bolder;">- What is the Activity Feed </strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: inherit; font-weight: bolder;">- Changing the Default Feed</strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: inherit; font-weight: bolder;">- Agent Specific activity</strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: inherit; font-weight: bolder;"><strong style="box-sizing: inherit; font-weight: bolder;" data-pasted="true"><span style="font-size: 14pt;">What is the Activity Feed </span></strong></strong></p><p>The activity feed can be a useful management tool, as it gives easy visibility of actions you, or other agents have performed recently.</p><p><br></p><p>The feed can be accessed from the home screen below your desired graph or from the navigation button in the top banner.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImYyMThmMjZjLTQ3ZGUtNDI4NS1hMzIyLTI2ZmEyOWNmZjY5NSJ9.qhDcwiNTOZx8nOAv--bSR6Oy1bxWXbbJqbdIsEB1h6I" class="fr-fic fr-fil fr-dib"></p><p><strong id="isPasted"><span style="font-size: 10pt;">Fig 1. Activity Feed views.</span></strong></p><p><br></p><p>The Activity Feed can also be added to a <a href="https://usehalo.com/haloitsm/guides/1875" target="_blank" rel="noopener noreferrer">dashboard</a> as a widget. To do this head to Configuration > Reporting > Dashboards, select the desired Dashboard and press "Edit". In the Layout tab you will see an option to add a Widget. Press this button and change the type to "Activity Feed" <img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImFjYTg2Y2MxLThmOGEtNDM5MS1iY2U3LTNlZjY2MDZkNzVkNSJ9.2EY0wyc37NatUUADqfQ4Fl_j3WMAOXN3CNeGisz_Hog" class="fr-fic fr-fil fr-dib" style="width: 1208px;" width="1317" height="945"></p><p data-pasted="true"><strong><span style="font-size: 10pt;">Fig 2. Activity Feed Widget.</span></strong></p><p><br></p><p>The drop down at the top of the feed can be used to differentiate between the different areas of activity as seen below.</p><p><br></p><p>From v2.231.1+, you will be able to filter the Activity Feed by your Team when viewing the feed in your profile, or as a Home Page widget. This is particularly useful for more senior Team members to easily view other Agents activity that is relevant to their Team. </p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImI4NDJmNmYyLTE5MWMtNDBmZS04NDA4LTU2NTkwYTk1NDcxYSJ9.3bOBpckeF1cimI6PuV4stE0N9m_rw6IKZuzlaMjZbMs" class="fr-fic fr-fil fr-dib" width="356" height="718"></p><p><strong id="isPasted"><span style="font-size: 10pt;">Fig 3. Changing the display using the drop down. </span></strong></p><p><strong><em><br></em></strong>Pressing the button shown below will pop the activity feed into a new window for a constant stream of activity.</p><p><br></p><p><img data-fr-image-pasted="true" src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijg5MzNhYzYyLWI1NGItNDQ3Mi1hY2MzLTBjYzA4ZmQxM2YxMCJ9.H0tfwrwZzaIOkaI4aLUGJy3dhBuxD4cZdLnvy8hJoso" width="356" height="718" style="box-sizing: inherit; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; text-align: left; color: rgb(0, 0, 0); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; max-width: none !important;" data-pasted="true" class="fr-fil fr-dib"></p><p><strong id="isPasted"><span style="font-size: 10pt;">Fig 4. Pop<strong id="isPasted"><span style="font-size: 10pt;"> out display option</span></strong>. </span></strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br style="box-sizing: inherit; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></p><p><strong><span style="font-size: 14pt;">Changing the Default Feed</span></strong></p><p><br></p><p>It is possible to default the type of feed, this is done in the agent preferences tab.</p><p><br></p><p>To change your own, click your own profile in the upper right corner and click "My Account", navigate to the "Preferences" tab and to the "Tickets" section and edit the 'Default View for Activity Feed'.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjBkNGY5YTA0LTg1NjMtNDdhNi04NmMwLWUyMDU5ZTM1N2UyMiJ9.cF7TFIW_WRM-SdkVnPHwXwLymEdJAFuJVvcj3WPJIS0" class="fr-fic fr-fil fr-dib" width="682" height="835"></p><p><strong id="isPasted"><span style="font-size: 10pt;">Fig 5. Setting the default view per Agent. </span></strong></p><p><br></p><p>Here we can see the default is set to all agent activity, but there are a variety of options available.</p><p><br></p><p><strong><span style="font-size: 14pt;">Agent Specific activity</span></strong></p><p><br></p><p>The Activity Feed for a specific User or Agent can be viewed from within the tab on their profile.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjA2Zjc0ZWI0LTQ4MTQtNGRjMC05Nzk4LWRiYTI3ZmNhMTEwMiJ9.xbUBZaiRc6P8jEOjZnsI2WQDP7Ff6BOLEswDTAv1gBM" class="fr-fic fr-fil fr-dib" width="684" height="840"></p><p><strong id="isPasted"><span style="font-size: 10pt;">Fig 6. Agent specific activity tab. </span></strong></p>
