Ticket to action automation: Uniportal reads HaloPSA tickets, understands intent, and executes the work across connected systems like Microsoft 365 and Entra ID without technicians leaving the ticket.

Human in the loop approvals: Every change runs through a configurable approval gate. Technicians review the plan, approve or reject, and stay fully in control of what happens in client environments.

Automated user onboarding and offboarding: Provision new hires with the right licenses, group memberships, and mailbox setup, or fully offboard departing users with mailbox conversion, license reclamation, and access revocation, all triggered from a Halo ticket. Access and group management: Add or remove users from security groups, distribution lists, and shared mailboxes directly from the ticket, with built in checks against client policy.

Secure password resets and MFA actions: Reset passwords, generate Temporary Access Passes, and re register MFA methods with verification steps and full audit logging.

Inline ticket updates: Uniportal posts every step back to the Halo ticket as it works, so the technician and the end user always see what was done, when, and by whom.

Multi tenant aware: Built for MSPs from day one. Uniportal scopes every action to the right client tenant with strict isolation, so a tech working a Bellia ticket cannot accidentally touch a different client.

Full audit trail: Every action, approval, and result is logged and attached to the ticket, giving you a clean record for compliance reviews and client reporting.

Faster resolution, lower L1 load: Routine tickets that used to take 10 to 20 minutes of technician time close in under a minute of review, freeing your team for the work that actually needs a human.