Cobotic
Integration
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Integration guide

Overview

Cobotic does the ticket admin inside HaloPSA. 20+ AI workflows run on every ticket at the three moments it needs them: when it is logged, when it changes hands and when it closes.

Every update lands on the ticket as a private note or a field change, under a dedicated API-only agent, so your team sees all of it in Halo. Cobotic tests itself on 50 of your past tickets before it goes live.

Features & Benefits

  • Sets category, priority, team and ticket type as each ticket lands
  • Writes the handover when a ticket changes hands
  • Checks the quality of every ticket when it closes
  • Corrects the closing category
  • Drafts knowledge articles for your team to review
  • Creates its own webhooks at setup, with no polling
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