Overview

Integrate Thread with Halo software to provide magical service to your customers.

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Deliver incredible experiences with unmatched efficiency. Provide conversational service to your customers within Teams, Slack, or via a Windows or Mac app. Tickets are created and synced to Halo in real-time.

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• 30% decrease in time to resolution
• 1 hour per day in time savings for your technicians
• 71% of end users who chat once will never call or email again

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Free your technicians to do their best work. Drag-and-drop dispatch and AI auto-categorization and auto-prioritization make triage and service coordination easier than ever, empowering technicians to co-manage conversations across all channels from one Inbox. Magic AI writes your time entries so you can save time and focus on what matters most–helping people and providing exceptional service.

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