N-able Cove Data Protection
Integration
Visit website
Integration guide

Overview

N-Able Cove Data Protection makes data protection effortless for MSPs. Powered by their TrueDelta technology, Cove simplifies backup, disaster recovery, and data security across servers, workstations, and Microsoft 365 data through their unified, multitenant platform.

At Halo, we recognized that our customers wanted our platform to communicate with N-able Cove Data Protection. With this integration, you can map your Cove customers to your HaloPSA customers and auto-create tickets for all backup failures detected in Cove directly in your HaloPSA environment.

This improves technician efficiency by eliminating the need for manual checks and email-based workarounds.

Features & Benefits

Key features:

Less ticket noise – Cove only creates new tickets if one doesn’t exist and updates existing tickets in HaloPSA instead of creating duplicates.

Clear ticket information– all tickets generated by Cove include relevant context for easy issue identification.

Faster issue resolution – by surfacing backup issues directly in HaloPSA, MSPs can reduce time to triage and improve first-touch resolution.

For more information on how to set up the integration with N-able Cove Data Protection, please refer to our user guide or contact support.

No items found.
No items found.
No items found.