About SMC Consulting

SMC Consulting is an ITSM consulting and implementation firm and a certified HaloITSM partner. We help companies replace limited, ageing or poorly configured ITSM tools with a platform built around how their teams actually work.

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We support the full ITSM journey: framing the need, structuring processes, configuring HaloITSM, migrating data and workflows, integrating with existing systems, and driving adoption.

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Our goal is not just to configure software, but to align HaloITSM with your service model, operational priorities and business goals, so it remains useful, scalable and sustainable over time.

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SMC Consulting supports ITSM projects across France, Belgium, Luxembourg and Switzerland, in French, English and Spanish.

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What we do

•      ITSM assessment and advisory

•      HaloITSM implementation and configuration

•      Service catalogue and workflow design

•      Migration from legacy ITSM tools

•      CMDB, asset management and integrations

•      User portal, automation and reporting

•      Training, adoption and continuous improvement

•      Documentation covering the full implementation process, enabling your teams to be fully autonomous.

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Why work with us

We are ITSM consultants first and HaloITSM specialists second. We start from your service management goals, apply ITIL and hands-on ITSM experience, and turn a software rollout into a structured foundation your business can build on.

We also stay involved beyond go-live to support adoption, measure what matters and improve continuously.