1Stream
Integration
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Integration guide

Overview

1Stream’s platform is a 360 degree integrated solution for making / receiving calls, SMS and text messages, and WhatsApp calls and messages. 1Stream delivers the latest in AI Real-Time Communication tech and eliminates the manual steps that rely on your human workers in many areas that generate noticeable time savings and efficiency.

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Features & Benefits

  • AI Attendant - The Modern Day Auto Attendant. Talk instead of type
  • AI Triage Agent - Collect info first before answer, or overflow calls if you are busy, or replace voicemail / answering service and automatically create tickets in Halo
  • AI Intelligent Routing - Instead of blasting everyone let's route to the right person by using your Halo data
  • AI Automated User ID & Verification - Use your Halo data to Automatically Identify Callers before your people answer
  • AI Note Taking, Transcription, Analysis - Let AI enter all the notes, activities, & time entries automatically into Halo tickets and opportunities
  • AI Alerting & Notification - Setup your escalation path, trigger calls, texts, emails to flag your team for on-call or automated alerts from Halo
  • Screen pop the Halo contact, ticket, or opportunity screen on call answer
  • Click-to-dial from Halo tickets, contacts, company, and opportunities with automatic call logging
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