Can Halo be used for HR, Facilities and Finance service management as well as IT? Yes. Halo is designed for the whole organisation. HR teams manage onboarding, employee requests, case management and leaver processes. Facilities teams handle maintenance, planned preventative maintenance, contractor management and compliance. Finance teams manage approval workflows, procurement requests and audit trails. Every department operates within the same platform and the same licence, with no additional cost for extending service management beyond IT. --- How does Halo's self-service portal work for end users? Halo's self-service portal is fully customisable and mobile responsive. End users access a branded portal where they can raise requests, report issues, check ticket status and browse a knowledge base from any device. AI-powered suggestions surface relevant answers before a ticket is submitted, reducing unnecessary contacts with service teams. The portal can be configured separately for different departments or user groups. --- Does Halo support multi-site and multi-geography service management? Yes. Halo supports complex, multi-site and multi-geography deployments as standard. Multi-site configurations, multi-language support, regional SLA frameworks and role-based access control are all included within the core licence. Organisations managing service desks across multiple countries and time zones can operate from a single Halo platform with consistent processes and unified reporting. --- How is Halo priced for enterprise service management? Halo uses a transparent, all-inclusive pricing model. One licence covers every feature, module, department capability and integration. There are no additional charges for extending service management to HR, Facilities or Finance, no separate AI licence and no escalating fees as your usage grows.