Is Halo better suited to ITSM than Jira Service Management? For service management teams, Halo offers a more focused and complete solution. It is purpose-built for your organisation, covering the full ITIL 4 framework, comprehensive asset management, AI-powered automation and a self-service portal designed for end users, without requiring the configuration overhead needed to adapt a development-focused tool to a service management context. Service analysts get a workspace built for their work; end users get a portal built for theirs. --- How long does it take to migrate from Jira Service Management to Halo? Most organisations moving from Jira Service Management to Halo are fully live within 2–3 months. Because Halo is purpose-built for your organisation, the configuration process is far more straightforward. Your team spends less time building around the platform and more time configuring it to match how your service desk actually operates. --- Does Halo integrate with Jira for development teams? Yes. Halo includes a native Jira integration as standard, enabling organisations to maintain a connection between their service management workflows and development pipelines. Tickets can be linked, synchronised and escalated between Halo and Jira without middleware or custom development, giving IT and development teams a clean handoff process without needing to share a single tool. --- How does Halo's end-user experience compare to Jira Service Management? Halo's self-service portal is designed specifically for end users who interact with IT services occasionally, not for software development teams. It is fully customisable without code; branding, service catalogue layout, knowledge base and request forms are all configured through the admin interface. It is optimised to drive self-service adoption and reduce inbound ticket volume, and end users consistently find it more intuitive than development-oriented portals. --- Can Halo handle ITIL processes without complex configuration to support? Yes. Halo delivers the complete ITIL 4 framework out of the box. Incident, Problem, Change, Asset, Knowledge, Service Catalogue and SLA management are all available from day one without configuration from scratch. Halo arrives pre-built around best practice, ready to configure to your organisation's specific needs. --- What reporting and analytics does Halo include compared to Jira? Halo includes advanced reporting and analytics as standard. Ticket volumes, SLA performance, team productivity, asset status, service trends and AI-generated insights are all available within the core platform. Drag-and-drop dashboards can be configured per team or per individual without additional tools. --- Can Halo scale to support large enterprise organisations? Halo supports enterprise customers managing tens of thousands of assets, millions of tickets annually and service desks spanning multiple countries and time zones. Multi-site, multi-language and multi-team configurations are included as standard, alongside role-based access control, custom SLA frameworks and scalable automation. As your organisation grows, whether through team expansion, new business units or a broader service scope, Halo scales with you. --- Does Halo support integrations with other business systems? Halo includes over 200 native integrations as standard, covering Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring platforms, network discovery tools and many more. A fully documented REST API enables custom integration with any third-party system. All integrations are part of the core platform licence, with no additional connector fees, middleware costs or separate configuration required. --- How is Halo priced? Halo uses a transparent, all-inclusive pricing model. One licence covers every feature, module, AI capability and integration, with no hidden costs, no product tiers to navigate and no separate budget required for implementation partners or specialist administrators. The result is a predictable total cost of ownership that organisations can plan around with confidence from the outset. --- Does Halo include AI features, or are they an add-on? AI is a standard part of every Halo licence, included at no extra cost. Capabilities include intelligent ticket triage and auto-classification, AI-suggested knowledge articles surfaced during ticket resolution, predictive ticket routing, automated resolution recommendations, AI-assisted reporting and much more. Everything is available from day one.