Can HaloPSA handle recurring and usage-based billing for telecoms services? Yes. Halo automates recurring billing for line rental, hosted voice seats, connectivity and fixed monthly services. Through the Datagate integration, CDRs and usage data can be converted into accurate consumption charges for voice minutes, data and SMS. Recurring charges, one-off installation fees and variable usage all sit against the same customer record, ensuring monthly invoices reflect actual consumption without manual reconciliation. --- Can we manage multiple suppliers and link supplier tickets to customer tickets? Yes. Suppliers are first-class records in Halo, allowing you to manage relationships with carriers, wholesale providers and equipment vendors within the same platform as your customer base. When a supplier escalation is in progress, such as a carrier circuit fault, the linked customer ticket remains synchronised so customer-facing teams always have visibility of third-party progress without chasing updates by email. --- Can we provide our customers with self-service portals that are unique to their needs and branding? Yes. Each customer can have their own self-service portal, branded to match their business and configured to display only the services, knowledge base articles and ticket types relevant to them. End users can raise tickets, track circuit and service status, and find answers independently without contacting your service desk directly. --- Do I have to pay extra for Halo's AI? No. Halo's AI features are included as standard with the platform, with no separate add-ons, premium tiers or per-feature charges. Everything from ticket triage to suggested resolutions is available to every user from day one.