Beyond IT, across every department
Halo is built for the whole organisation, not just the service desk. IT, HR, Facilities, Finance, Legal and any other department can run their own service operations within the same platform, each with their own service catalogue, ticket types, workflows and SLAs. Every team delivers great service. Every team operates from a single, unified platform. One licence, one place, complete service management for the entire organisation.
A single platform your whole organisation trusts
When every department operates from the same service management platform, the whole organisation benefits. Service leaders get cross-functional visibility. End users get a consistent experience regardless of which team they are contacting. Leadership gets the reporting and audit trails that demonstrate accountability across every service function. Halo makes that a reality, without the cost and complexity of running separate tools for every team.
Built to grow with your organisation
Halo scales from a focused single-team service desk to a complex, multi-geography enterprise operation without requiring a platform change or a separate product tier. Multi-site, multi-language and multi-team configurations are included as standard. As your organisation grows, adds departments, expands locations or broadens its service scope, Halo grows with it, always within the same licence and always managed by your own team.
AI across every service function
Halo includes AI across the entire platform as a standard feature in every licence, not as a premium add-on. Intelligent triage, auto-classification, knowledge suggestions, resolution recommendations and a virtual agent for end users are all active from day one, across every department. AI reduces manual effort, speeds up resolution and ensures a consistently high quality of service across every team and every interaction.
Multi-department service catalogue
Halo service catalogue supports every team in your organisation, each with their own service offerings, request forms, approval workflows and SLA targets. End users browse a single, branded self-service portal and see only the services relevant to them, while service teams operate their own catalogues independently. One portal, many service teams, a consistent experience for everyone.
No-code workflow automation
Every service process in Halo is built and maintained through a visual no-code workflow engine. Routing rules, approval chains, automated notifications, escalation paths and cross-team handoffs are all configured by your own administrators without any developer resource. When processes need to change, they change immediately, at no extra cost and with no external dependency.
Self-service portal
Halo self-service portal is fully customisable and mobile-responsive. Branding, layout, service catalogue structure, knowledge base content and request forms are all configured through the no-code admin interface. End users get a clean, consumer-grade experience that drives adoption and reduces unnecessary contacts with service teams. AI-powered suggestions surface answers before a ticket is even raised.
SLA management across every team
Define unlimited SLAs and OLAs across any combination of ticket type, priority, customer group, department or team. Halo tracks every SLA in real time, triggers automated warnings as targets approach and escalates appropriately when thresholds are breached. Organisation-wide SLA performance is reported on live dashboards and through scheduled reports.
Customer Story
From ServiceNow to HaloITSM: How inlumi Gained Efficiency, Flexibility, and Cost Savings
As inlumi grew, they needed an ITSM solution that could keep pace. Frustrated by rising costs, complex customisation, and declining support with ServiceNow, they made the switch to HaloITSM.
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30%
Reduction in licensing costs
ITIL 4 aligned across every process
Every service management process in Halo is built on the ITIL 4 framework as standard. Best practice is not something you configure. It is the foundation the platform is built on.
Configured and owned by your team
Every aspect of Halo is configured through a visual no-code interface by your own administrators, with no developer resource or external consultants required. Your platform adapts as your organisation changes, on your timeline, at no extra cost.
Multi-team workflows with no handoff gaps
Service requests in Halo do not stop at team boundaries. Multi-team workflows route requests through IT, HR, Facilities, Finance or any other department automatically, with each team completing their stage before the workflow progresses. Every stakeholder sees progress in real time from a single ticket record. Nothing stalls between teams.
A service catalogue built for every team
Every department in Halo gets its own fully configured service catalogue, with request types, intake forms, approval workflows and SLA targets all defined independently. End users see only the services relevant to them through a single branded portal. New offerings are added and existing ones updated through the no-code admin interface, with no developer involvement required.
Intelligent triage across every department
Halo AI classifies and routes every incoming request across every department, automatically and instantly. Whether the ticket is an IT incident, an HR query, a facilities job or a finance request, AI applies the right classification, priority and routing without manual intervention. Every request starts moving toward the right team the moment it arrives, regardless of volume.
AI-powered knowledge and self-resolution
Halo AI surfaces relevant knowledge articles to end users before they raise a ticket and to service team members while they are resolving one. Self-service deflection reduces inbound ticket volumes across every department. Analysts resolve tickets faster using AI-suggested solutions drawn from historical cases.
Predictive demand and workload forecasting
Halo AI analyses historical service data across every department to forecast future demand, identify workload peaks and surface emerging trends before they become problems. Service leaders can plan resource allocation in advance, adjust SLA targets during high-demand periods and identify systemic issues before they generate a surge in tickets.
Virtual agent for end users
Halo virtual agent gives every person across your organisation a fast, intelligent first point of contact, available around the clock without any human intervention required. End users can raise requests, check ticket status and find answers through a conversational interface across any department. The virtual agent deflects avoidable tickets and ensures support is always available regardless of time or location.
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One platform for
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