Public sector organisations face a unique combination of demands. High service volumes, complex compliance requirements, constrained budgets, multiple departments and the constant expectation of transparency and accountability all make service management more challenging than in almost any other sector. Halo gives public sector bodies a single, flexible platform that brings every service function together, from IT and HR to Facilities and Finance, delivering consistent, auditable, efficient service management across the whole organisation without the complexity or cost of traditional enterprise platforms.
Built for Public Sector Compliance
Halo is trusted by public sector organisations across local government, central government, healthcare and emergency services. SOC 2 Type II, ISO 27001 and Cyber Essentials Plus certifications, full GDPR compliance and local data residency ensure Halo meets the security and governance requirements of even the most regulated public sector environments, with the audit trails and reporting to demonstrate compliance at any time.
Transparency and Accountability Built In
Public sector organisations are accountable to their citizens, their regulators and their governing bodies. Halo provides complete audit trails across every service request, approval and action, with real-time reporting that gives senior leaders and committees the visibility they need. Every decision is documented, every process is tracked and every outcome is measurable.
AI That Helps You Do More
Halo includes AI across the platform as standard, at no additional cost. Intelligent triage routes requests to the right team immediately, AI-assisted knowledge suggestions help colleagues self-resolve before raising a ticket, and predictive reporting helps service leaders identify demand trends before they become problems. For public sector organisations managing growing service volumes with flat or reducing resource, AI is how you maintain service quality.
One Platform for Every Department
Halo offers all-inclusive pricing at a fraction of the price while still deliPublic sector bodies serve many different functions under one roof, and each has its own service management needs. Halo brings IT, HR, Facilities, Finance and any other service function together in a single platform, with each team operating its own workflows, service catalogue and SLAs independently. Citizens and colleagues get consistent, high-quality service regardless of which team they are engaging with.vering all necessary services for your business to be successful.
Reliable incident resolution for critical services
Public sector technology failures have real consequences for the citizens and colleagues who depend on those services. Halo's ITIL-aligned Incident Management module gives technology teams a structured process for logging, prioritising and resolving incidents quickly, with automated routing, SLA targets, real-time dashboards and major incident workflows that keep every stakeholder informed when critical services are affected.
Full asset visibility across the organisation
Managing technology assets across a public sector organisation requires a single, accurate register that is always up to date. Halo's Asset Management and CMDB module tracks every asset across its full lifecycle, with automated discovery integrations, location tracking, maintenance history and relationship mapping included as standard.
Change management that protects critical services
Changes to public sector technology environments require careful planning, clear approval processes and thorough documentation. Halo's Change Management module provides a fully structured, CAB-enabled change process with risk assessment, change scheduling, impact analysis and complete audit trails, ensuring every change is properly governed and every stakeholder is informed.
Self-service for staff across every site
Whether colleagues are based at a council office, a health centre, a job centre or a remote location, Halo's mobile-responsive self-service portal makes it easy for everyone to raise requests, report issues and find answers from any device. A branded, intuitive portal drives adoption and reduces pressure on service desk teams.
Compliance reporting and audit trails
Halo automatically maintains complete, tamper-proof audit trails across every incident, change, asset and service request, with the reporting tools to surface evidence on demand. Whether preparing for a formal audit, a freedom of information request or an internal review, the documentation is always accurate and always accessible.
Structured onboarding for every new joiner
Onboarding in the public sector spans multiple teams and compliance requirements, from background checks and mandatory training to IT access, security clearances and payroll setup. Halo automates the entire onboarding journey, triggering the right tasks across every relevant team from the moment a new starter is confirmed, ensuring every obligation is met consistently and every new colleague is ready to work from day one.
A single place for every HR request
Halo's self-service portal gives every colleague a single, branded place to raise HR requests, from flexible working applications and leave queries to policy questions and payroll issues. Requests are automatically routed to the right HR team member based on request type and department, with SLA targets ensuring every query is handled within an agreed timeframe.
Sensitive case management with full confidentiality
Managing grievances, disciplinaries, capability cases and absence management in the public sector requires a structured, confidential process with a complete audit trail. Halo provides a dedicated HR case management framework with restricted visibility, step-by-step workflows and full documentation, ensuring every case is handled consistently, in line with policy and with the sensitivity the situation demands.
Leaver and access management
In a public sector environment where data security and access control are critical, a poorly managed leaver process creates significant risk. Halo's leaver workflows automatically trigger the right actions across IT, HR, Facilities and Payroll the moment a departure is confirmed, ensuring system access is revoked, assets are returned and all obligations are met.
HR reporting and workforce insight
Halo gives HR leaders in public sector organisations real-time visibility across headcount, recruitment activity, onboarding volumes, case activity, absence trends and service response times, all filterable by department, location or function. Scheduled reports deliver the insight senior leaders need for workforce planning, board reporting and regulatory submissions.
Reactive maintenance across multiple sites
Public sector organisations typically manage a complex, multi-site estate ranging from offices and service centres to public-facing facilities and specialist premises. Halo gives facilities teams a structured process for capturing, assigning and resolving maintenance jobs across every site, with SLA targets, contractor management and escalation rules ensuring every issue is resolved within an agreed timeframe.
Space and resource management
Managing meeting rooms, shared spaces and physical resources across a public sector estate requires visibility and coordination. Halo supports resource booking and space management within the same platform as maintenance and compliance workflows, giving facilities teams a single view of the physical estate and making it easy for colleagues to book what they need.
Contractor and supplier management
Public sector facilities teams rely on a wide network of contractors and suppliers, often operating under framework agreements with specific performance requirements. Halo makes it easy to assign jobs to approved contractors, track progress, manage SLAs and record completion sign-off, with contractor performance data captured automatically to support contract reviews and procurement decisions.
Customer Story
UKEF Empowers Staff and Exporters Through a Single Platform
UK Export Finance replaced its outsourced IT model with HaloITSM to gain control, visibility, and consistency. CSAT response rates have risen six-fold, and satisfaction remains above 99%.
See Customer Story
Feedback
response rate increased from 5% to 30%
Incident management
Structured, ITIL-aligned incident resolution that gets every issue to the right team immediately and keeps every stakeholder informed throughout.
Asset Management and CMDB
A single, accurate register of every asset across your organisation, with full lifecycle tracking, relationship mapping and automated discovery.
Self-Service Portal
A branded, intuitive portal that makes it easy for everyone to get the help they need, from any device, at any time.
Workflow Automation
Automate complex, multi-step processes across every department so your teams spend less time managing requests and more time delivering outcomes.
SLA Management
Set, track and enforce service level agreements across every team and every request type, with automated escalation when targets are at risk.
Reporting and Dashboards
Real-time insight across every service function, from individual team performance to organisation-wide trends, with drag-and-drop dashboards and scheduled reports.
Change Management
A structured, auditable change process that protects your organisation during system updates, infrastructure changes and planned maintenance activities.
Knowledge Management
Capture, organise and share knowledge across every team so common questions are answered faster and expertise is retained across the organisation.
Triage & Routing
Self-Resolution
Forecasting
Intelligent Ticket Triage and Routing
Halo's AI automatically classifies every incoming request, identifies its priority and routes it to the right team without manual intervention. For Public Sector organisations managing high volumes of requests, AI triage means resolution starts the moment a ticket is raised.
AI-Assisted Knowledge and Self-Resolution
Halo's AI surfaces relevant knowledge articles at the point of need, suggesting solutions before a ticket is submitted and recommending resolutions based on similar historical cases. The result is faster resolution, fewer unnecessary tickets and a consistently higher quality of service.
Predictive demand forecasting
Public sector service teams face growing demand with constrained resource. Halo's AI-powered predictive reporting analyses historical ticket data, seasonal patterns and service trends to forecast future demand, helping service leaders plan resource allocation in advance rather than reacting to surges. For public sector organisations managing everything from seasonal benefit queries to annual inspection cycles, predictive AI turns reactive service management into proactive service planning.
FAQ Question 1
FAQ Answer 1
Service Management
built for the Public Sector
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