How does Halo compare to Freshservice for growing organisations? Halo is a natural progression for organisations that have outgrown entry-level ITSM tooling. It delivers the full ITIL 4 framework, AI-powered automation, comprehensive asset management and advanced multi-team workflows, all within a single all-inclusive licence, without requiring a platform change as your needs evolve. The platform is designed to scale with you, from a focused service desk to a full enterprise service management operation. --- How long does it take to migrate from Freshservice to Halo? Most organisations transitioning from Freshservice are fully live within 2 to 3 months, depending on data volume and workflow complexity. Because Halo is built around an intuitive no-code configuration model, your own team can take the lead on setup from early in the process, reducing reliance on external resources and getting you to full productivity faster. --- Does Halo include asset management as standard? Yes. Halo includes a fully featured Asset Management and CMDB module in every licence, covering hardware, software, contracts and configuration items with relationship mapping, impact analysis and automated discovery integrations included. There is no requirement to upgrade to a higher tier or purchase a separate asset management tool. --- Can Halo support departments beyond IT? Yes. Halo supports full enterprise service management across any department, including HR, Facilities, Finance, Legal and more, within the same platform. Each team can operate its own service catalogue, ticket types, workflows and SLAs, managed independently but visible across the organisation from a single interface. --- Is Halo's automation more advanced than Freshservice? Halo's workflow engine supports complex, multi-step automation across any ticket type and process, including routing, multi-level approvals, SLA escalations, cross-team handoffs and automated notifications, all built through a visual no-code interface. As your processes become more sophisticated, the automation engine scales with them, with no scripting or developer resource required. --- How does Halo handle SLA management? Halo includes unlimited SLA and OLA management as standard, with full flexibility to define targets, escalation paths and breach notifications across any ticket type, team or customer group. SLA performance is tracked in real time and surfaced through reporting dashboards, giving service managers the visibility they need to maintain and improve service quality. --- What kind of reporting and analytics does Halo provide? Halo includes advanced reporting and analytics as standard, covering ticket volumes, SLA performance, team productivity, asset status and service trends. Drag-and-drop dashboards can be configured per team or per individual, and scheduled reports can be delivered automatically to stakeholders. For organisations with more complex data needs, the platform's API enables reporting integration with third-party BI tools. --- Is there a free trial available for Halo? Yes. Halo offers a free trial so your team can explore the platform and experience the full feature set before making a commitment. A dedicated onboarding specialist is available throughout the trial period to help you configure the platform to match your workflows and get the most from the evaluation. --- Can Halo scale to support large enterprise organisations? Halo supports enterprise customers managing tens of thousands of assets, millions of tickets annually and service desks spanning multiple countries and time zones. Multi-site, multi-language and multi-team configurations are included as standard, alongside role-based access control, custom SLA frameworks and scalable automation. As your organisation grows, whether through team expansion, new business units or a broader service scope, Halo scales with you. --- Does Halo support integrations with other business systems? Halo includes over 200 native integrations as standard, covering Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring platforms, network discovery tools and many more. A fully documented REST API enables custom integration with any third-party system. All integrations are part of the core platform licence, with no additional connector fees, middleware costs or separate configuration required. --- How is Halo priced? Halo uses a transparent, all-inclusive pricing model. One licence covers every feature, module, AI capability and integration, with no hidden costs, no product tiers to navigate and no separate budget required for implementation partners or specialist administrators. The result is a predictable total cost of ownership that organisations can plan around with confidence from the outset. --- Does Halo include AI features, or are they an add-on? AI is a standard part of every Halo licence, included at no extra cost. Capabilities include intelligent ticket triage and auto-classification, AI-suggested knowledge articles surfaced during ticket resolution, predictive ticket routing, automated resolution recommendations, AI-assisted reporting and much more. Everything is available from day one.