SLAs, recurring contracts, sprawling asset estates, billing across every customer - running an MSP means holding all of it together, and most tools force you to bolt the pieces together yourself. Halo brings ticketing, projects, billing, contracts, and reporting into one all-inclusive platform, so your team can stop managing systems and start managing customers.
Every customer, in one centralised view
Connect tickets, assets, contracts, and billing together against a single Customer record so engineers and account managers always see the full picture.
Contracts that match your agreements
Map and track recurring services, blocks of hours, and project work to flexibly mirror every customer agreement you've signed.
Every hour billed, every month
Convert engineer time, recurring services, and one-off charges into accurate invoices, keeping billing effortless and margin visible.
SLAs you can actually trust
Track every SLA against every Ticket automatically, so service quality is measurable instead of anecdotal.
Service desk and incident management
Centralise every customer issue into a single Ticketing view, whether it's a server alert, a password reset, or a network outage. Use Halo's AI to intelligently triage issues, categorise Tickets, route them to the right engineer pod, and suggest a resolution to that engineer based on real, historical data from across your customer base.
Project delivery
Manage onboarding, infrastructure rollouts, office moves, and platform migrations using Halo's Project Management feature, so every delivery follows an automated process with tasks, dependencies, and engineer assignments ready to go. Project managers get a single view of every live delivery, what's on hold, and what's ready to go live, with all communications and notes against the Project Ticket instead of scattered across inboxes.
Contracts and recurring billing
Automate the entire billing cycle for managed services, block hours, and per-device charges by linking contracts directly to Customer records inside Halo, so every monthly invoice reflects actual coverage without manual reconciliation. Every recurring charge, one-off project fee, and out-of-scope hour stays attached to the customer record, and billing disputes get raised as linked Tickets rather than chased through spreadsheets.
Asset and configuration management
Track every device, licence, and configuration item for every customer estate in one place, with each asset linked to its contract, its owner, and its history. When a Ticket lands, the engineer sees the asset, the warranty, the linked contract, and any prior issues against it without switching tools.
Time tracking and profitability
Capture engineer time directly against Tickets, Projects, and contracts, then turn it into invoiceable lines or visibility into where time is going. Measure profitability per customer, per contract, and per engineer pod, so growth decisions are based on real margin instead of gut feel.
Customer self-service
Give each customer a Self-Service Portal branded to their business, where their users can raise Tickets, browse a tailored knowledge base, and see the status of in-flight work. Self-service deflects volume from the service desk while customers still feel directly looked after.
Customer Story
The Shift to Intelligent Service: Aspire’s Transformation with HaloPSA, Automation, and AI
Aspire Technology Solutions replaced a rigid Dynamics 365 setup with HaloPSA to unlock automation, scale operations, and accelerate innovation.
See Customer Story
12,000+
monthly tickets AI triaged and routed
A centralised service desk
One system for every customer support request, regardless of source.
Recurring and usage-based billing
Automated invoicing for monthly managed services, block hours, project work, and variable consumption, reducing manual work and billing errors.
Asset and configuration tracking
Record every device, licence, and configuration item for every customer and link it to their contracts and Tickets.
Reporting and dashboards
Visibility into ticket volumes, engineer performance, SLA attainment, profitability per customer, and trends, for both internal reviews and customer-facing reports.
Project management
Plan, deliver, and report on every project alongside day-to-day support work in one platform.
Industry Leading Integrations
Natively built integrations with all leading RMM, accounting, and documentation providers – including, but not limited to, Xero, QuickBooks Online, N-Able N-Central, NinjaOne, and IT Glue.
Anomaly & Trends
Triage & Classification
Suggested Resolutions
Workload Insight
Anomaly and trend detection
Halo's AI scans every new Ticket against your history, surfacing hidden patterns and emerging problems across your customer base before they escalate. A recurring hardware fault, a customer whose ticket volume is quietly climbing, or a type of issue that keeps coming back - Halo flags the pattern so your team can investigate the root cause rather than keep treating the symptom.
Ticket Triage and Classification
Halo's AI automatically categorises incoming Tickets, sets the priority, and routes them to the right engineer or pod based on content. Every ticket that arrives gets handled correctly from the first moment, without a dispatcher manually reading and redirecting the queue throughout the day.
Suggested responses and resolutions
Halo's AI surfaces relevant knowledge base articles or past resolutions of similar Tickets for the assigned engineer, speeding up first response times and reducing the time spent searching for answers to common issues. Whether it's a recurring printer fault or a familiar network error, the engineer gets the most relevant resolution history surfaced before they've picked up the phone.
Workload and capacity insight
Halo's AI and MCP connection work together to give your team a live view of service desk capacity without switching tabs or leaving your page. Ask Halo directly how many open tickets are assigned to each engineer, which SLAs are approaching breach, or where the queue is heaviest right now - and get an answer in seconds, pulled straight from your live data. Dispatchers and managers can rebalance workload in the moment rather than waiting for a report to be built and shared.
FAQ Question 1
FAQ Answer 1
Reimagine the way
your MSP runs
Try Halo for free, or book a demo to see how ticketing, billing, projects, and reporting can all live in one place.