Managed Service Providers

Everything your MSP needs.

One platform. One price.

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End-to-end managed service delivery, in one coherent product.

Automate Your Billing Run

Save 100s of hours of admin for your finance team with a billing tool designed to scale with you.

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  • Automate contract adjustments and prorate without manual intervention.
  • Ensure you are paid for the work you do with easy-to-use Billing Rules.
  • Tie everything together with inbuilt profitability and agent utilisation reporting capabilities.
Explore Billing & Finance

The queue that clears itself

Smart routing, flexible SLAs, and automations built for the way MSPs actually work.

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  • The right tech. The right ticket. Before the client even calls.
  • Automations that scale with your team, not against it.
  • Build in the morning, go live by lunch. No developer, no waiting, no code.
Explore Workflows

Help customers help themselves

A branded knowledge base, self-service portal and AI search, that put answers at your clients' fingertips, so your techs spend their time where it actually counts.

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  • Fewer repeat questions. Fewer escalations. Let the portal handle more so you can take the cases that count.
  • Invoices, quotes and contracts, all in one place. Customers can self-serve, you can stop chasing.
  • Customers can log tickets, track progress and find answers without picking up the phone.
Explore Self-Service

Live dashboards from day one

The metrics that matter to MSPs are already waiting for you. Pre-built, fully editable, and connected to your data from day one.

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  • Real-time views for the people running the floor, not just the people in the quarterly review.
  • Client-ready reports that land on schedule, branded, and good to send without reformatting.
  • Anticipate future demand with built-in forecasting that uses historical trends to predict future volumes.
Explore Reporting

250+ integrations, zero cost

Connect the tools your team already uses without unlocking a higher tier or calling your account manager.

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  • Everything syncs in both directions. Customer records stay consistent across every platform, automatically.
  • An API built to standards developers actually respect with consistent, predictable and versioned documentation.
  • Sandbox environments included. Build and test without touching production data.
API & Integrations
Why Halo?

Built for MSPs. Ready for every client.

Whether you're managing 10 clients or 10,000 endpoints, here are four reasons MSPs choose Halo - and build their entire service operation on it.
One platform for your whole MSP.
Ticketing, SLAs, contracts, asset management and client self-service built as one product. No bolt-ons, no per-module billing, no vendor juggling.
Built for multi-tenant scale.
True multi-client architecture. Unlimited custom fields, workflows and automation. API-first integrations with your RMM, security stack and billing tools.
Transparent per-technician pricing.
Named per-technician pricing, published upfront. No hidden tiers, no client-count surprises, no add-ons quietly bundled at renewal.
Customise without a consultant.
Your team can build, change and own the configuration. Go live fast and keep evolving.

With most tools, the features you need are always one tier up.

It's how the other vendors are priced. Per-agent pricing that punishes growth. The features you actually need, always one tier up. By renewal, you're paying enterprise prices for what should have been included.

Halo flips that model with our transparent pricing. Every capability, every user, one published price. The platform grows with you, not against you.
See our Pricing
One price, all features, included as standard.
Ticketing
Automation
AI & Copilot
Reporting
Asset Management
Integrations
SLA Management
Self-Service Portal
Legacy PSA
Base
Growth
Pro
Enterprise
Enterprise
Enterprise
Enterprise
Unavailable
Migration & Implementation

Whatever you're on today, we've moved teams off it thousands of times.

A dedicated migration team that has lifted teams off every major vendor, every legacy platform and every patchwork of spreadsheets.

1K +

Migrations Delivered

100 %

Data Integrity

Any

Source platform

Built for trust. Ready for Scale.

Enterprise-grade security without the enterprise overhead.
See Trust Centre
Certifications
ISO 27001
SOC 2 Type II
FedRAMP
GDPR
Cyber Essentials Plus
IRAP
HIPAA
Uptime

99.99%

Trailing 12-month average globally
Deployment Options
Halo Cloud
Private Cloud
On-Premise
Access & Controls
SSO
OIDC
SAML
RBAC
Audit Logs
Customer Stories

What teams say after the switch

Read Story
How Magna5 Built the Platform Behind Their MSP Growth
15–20
hours saved per week on the service desk
75%
faster resolution for medium-severity issues
9
MSP acquisitions onboarded into Halo
Read Story
The Shift to Intelligent Service: Aspire’s Transformation with HaloPSA, Automation, and AI
12,000+
monthly tickets AI triaged and routed
Zero-touch
onboarding slashing manual admin time
Four Weeks
full acquisition rollout completed
Read Story
SPINEN’s Success with Halo
43%
increase in managed service revenue
Improved
ticket management through AI-driven triage
Freed up time
for Technicians to focus on strategic activities
Browse Customer Stories

Frequently asked questions

FAQ Question 1
FAQ Answer 1
What is Halo, and what makes it different from other PSA platforms? Halo is an all-inclusive PSA built specifically for MSPs. Where legacy platforms lock features behind upgrade tiers or charge per module, Halo gives you everything as standard - ticketing, SLA management, contracts, billing, project management, asset tracking, CRM, reporting, and AI - in a single price. --- How long does it take to go live? Most MSPs are fully live within 4-6 months, though smaller teams with simpler setups can go live faster. Halo provides configuration sessions during the implementation period and won't charge you until you're fully ready. Halo's team handles data mapping from your existing platform using pre-built migration tools, ensuring historical tickets, attachments, custom fields and audit trails are carried over intact. --- How does Halo handle AI, and is our data safe? Halo AI operates within isolated tenant boundaries and your data is never used to train third-party models. Features include PII redaction, admin-level kill switches and full prompt and response audit logging, making it suitable for regulated industries. --- How hard is it to configure and maintain? Most administrators are self-sufficient after implementation. Configuration uses visual builders rather than scripting, and every change is versioned, previewable and reversible, removing the need for professional services support for routine changes. --- Is there a free trial, and what does it include? Halo offers a structured trial with unlimited access to a pre-configured environment, including sample data, workflows and integrations. --- Does Halo have a mobile app? Yes. Halo has native iOS and Android apps for agents, supporting ticket management, notifications, time logging and approvals on the move. Field service and on-site support teams use it alongside the full browser-based interface. --- Does Halo integration with our tech stack? Halo has 250+ native integrations included at no extra cost, covering virtually every category MSPs needs. whether from your security stack, RMM or billing tools: - Quickbooks - Xero - Sage - Ninja - NCentral - Azure AD - CSP - Pax8 - And many more.
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