Educational institutions are complex, multi-functional organisations with service management needs that span far beyond technology. Teams support thousands of students and staff across multiple campuses. HR teams manage a diverse and often seasonal workforce. Facilities teams maintain a large, varied estate. Finance teams handle complex funding streams and procurement requirements. Halo brings all of these service functions together in a single, flexible platform that is fast to deploy, easy to configure and designed to work for every team across your institution.
Supporting Students and Staff Equally
Halo supports both staff-facing service management and student-facing support within the same platform. Helpdesks for students, HR service desks for staff, estates reporting tools for campus teams and finance portals for budget holders can all operate within the same platform, each tailored to the specific needs and language of its users.
One Platform for Every Department
From IT and HR to Facilities, Finance, Registry and Student Services, every team in your institution has service management needs. Halo brings them all together in a single platform, each with its own service catalogue, workflows and SLAs, giving every department the tools to deliver great service without the cost and complexity of running multiple disconnected systems.
AI That Supports Your Teams
Halo includes AI across the platform as standard, at no additional cost. During enrolment peaks, AI triage handles the surge in new student requests without additional headcount. AI-assisted knowledge suggestions help students and staff self-resolve common queries before raising a ticket. Predictive demand forecasting gives your service leaders the insight to plan resource ahead of the academic calendar.
Built for the Academic Calendar
Educational institutions have a rhythm unlike any other sector, with enrolment peaks, semester starts, exam periods and summer shutdowns all creating surges and lulls in service demand. Halo is built to flex with your academic calendar, with scalable workflows, AI-powered demand forecasting and automated processes that help your teams stay ahead of peaks rather than reacting to them.
Security and Compliance You Can Rely On
Educational institutions handle sensitive data belonging to students, staff and third parties, and are subject to GDPR, data protection obligations and sector-specific regulatory requirements. Halo holds SOC 2 Type II, ISO 27001 and Cyber Essentials Plus certifications, is fully GDPR compliant and provides complete audit trails across every service interaction.
Fast incident resolution across every campus
When systems go down during an exam period or a lecture, every minute matters. Halo gives your technology team a structured process for logging, triaging and resolving incidents fast, with automated routing, SLA targets and major incident workflows that keep students, staff and senior leaders informed when critical systems are affected.
Asset management across a complex estate
Educational institutions manage thousands of technology assets across multiple buildings, campuses and remote learning environments. Halo gives your team a single, accurate register of every device, with location tracking, lifecycle management, maintenance history and automated discovery integrations included as standard.
Student-facing helpdesk and self-service
Students expect a fast, digital-first support experience. Halo can be configured as a student-facing helpdesk with a branded, mobile-responsive interface making it easy to report issues, request software access and find answers from any device. AI-assisted knowledge suggestions help students self-resolve before a ticket is raised.
Change management that protects teaching and learning
Changes to educational technology infrastructure need to be carefully planned around the academic calendar. Halo provides a structured, CAB-enabled change process with risk assessment, impact analysis, change scheduling and full audit trails, ensuring critical system changes happen safely and at the right time.
Compliance and security reporting
Halo maintains complete audit trails across every system access request, change and incident, with reporting tools that surface evidence on demand for internal reviews, regulatory submissions and Ofsted or equivalent inspections.
Onboarding for academic and support staff
Educational institutions hire at scale and on complex timescales. Halo automates the end-to-end onboarding journey for every employment type, triggering the right tasks across IT, Facilities, Payroll and relevant line managers from the moment a new hire is confirmed, ensuring every colleague is ready to work from day one.
Managing sensitive HR cases with confidence
From disciplinaries and grievances to capability and absence management, HR case management in education requires a structured, confidential process with a complete audit trail. Halo provides a dedicated framework with restricted visibility, step-by-step workflows and full documentation.
HR self-service for a diverse workforce
A university or school employs academics, administrators, facilities staff, researchers and part-time workers, each with different employment terms. Halo gives every member of staff a single, intuitive place to raise HR requests, access policies, apply for leave and query payroll, with requests automatically routed to the right HR team member.
Leaver management and access control
In an educational environment where data security and safeguarding are critical, a poorly managed leaver process creates real risk. Halo automatically triggers the right actions across IT, HR, Facilities and Payroll the moment a departure is confirmed, ensuring access is revoked, assets are returned and all obligations are met.
Workforce reporting and planning insight
Halo gives HR leaders in educational institutions real-time visibility across headcount, recruitment activity, onboarding volumes, case activity, absence trends and service response times, all filterable by department, campus or employment type.
Reactive maintenance across every building
Educational estates range from historical school buildings to modern university research facilities, and every one requires responsive maintenance. Halo gives your estates and facilities teams a structured process for capturing, assigning and resolving maintenance jobs across every building and campus, with contractor management and SLA tracking ensuring every issue is addressed promptly.
Planned preventative maintenance
From annual boiler services and fire alarm testing to lift inspections and PAT testing, planned maintenance is a regulatory imperative. Halo supports planned preventative maintenance programmes with recurring task schedules, compliance tracking and automated reminders.
Room and space booking
Managing teaching spaces, meeting rooms, sports facilities and event spaces across an educational estate is a complex coordination challenge. Halo supports resource booking capability, giving staff and students a self-service way to request and book spaces while giving facilities teams visibility of utilisation across the whole estate.
Customer Story
How Canterbury Christ Church University raised customer satisfaction to 98% by using Halo
Halo has allowed CCCU to automate ticket workflows and reduce the IT Service Desk team by 38%, enabling the team to focus on more complex issues.
See Customer Story
98%
incident and 99% request compliance
Incident Management
Structured, ITIL-aligned incident resolution that gets every issue to the right team immediately and keeps every stakeholder informed throughout.
Asset Management and CMDB
A single, accurate register of every asset across your organisation, with full lifecycle tracking, relationship mapping and automated discovery.
Self-Service Portal
A branded, intuitive portal that makes it easy for everyone to get the help they need, from any device, at any time.
Workflow Automation
Automate complex, multi-step processes across every department so your teams spend less time managing requests and more time delivering outcomes.
SLA Management
Set, track and enforce service level agreements across every team and every request type, with automated escalation when targets are at risk.
Reporting and Dashboards
Real-time insight across every service function, from individual team performance to organisation-wide trends, with drag-and-drop dashboards and scheduled reports.
Change Management
A structured, auditable change process that protects your organisation during system updates, infrastructure changes and planned maintenance activities.
Knowledge Management
Capture, organise and share knowledge across every team so common questions are answered faster and expertise is retained across the organisation.
Triage & Routing
Self-Resolution
Demand Management
Intelligent Ticket Triage and Routing
Halo's AI automatically classifies every incoming request, identifies its priority and routes it to the right team without manual intervention. For Education organisations managing high volumes of requests, AI triage means resolution starts the moment a ticket is raised.
AI-Assisted Knowledge and Self-Resolution
Halo's AI surfaces relevant knowledge articles at the point of need, suggesting solutions before a ticket is submitted and recommending resolutions based on similar historical cases. The result is faster resolution, fewer unnecessary tickets and a consistently higher quality of service.
Enrolment period demand management
The start of each academic year brings a predictable but intense surge in service requests. Halo analyses historical enrolment data to forecast demand peaks, helping service leaders plan resource allocation, adjust SLA targets and pre-populate knowledge bases before the surge hits. AI-powered demand management means your teams are ready before the rush, not scrambling during it.
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