Healthcare organisations operate in an environment where service management directly affects the people on the frontline of patient care. When systems fail or processes break down, patient outcomes can be affected. Halo gives healthcare organisations a single, secure service management platform that brings every team together, from IT and HR to Facilities and Finance, delivering fast, reliable and auditable service management built with the security credentials, compliance framework and configurability that healthcare environments demand.
Security and Compliance for Healthcare
Halo holds SOC 2 Type II, ISO 27001 and Cyber Essentials Plus certifications and is fully GDPR compliant, with local data residency available. Role-based access control, data segregation, comprehensive audit logging and regular independent security assessments are all included as standard, giving healthcare information governance teams the assurance they need.
Supporting the Teams That Support Patients
Every team in a healthcare organisation plays a role in patient care. The technology team keeping clinical systems running, the HR team managing a complex clinical workforce, the facilities team maintaining safe environments. Halo gives every one of those teams the service management tools they need to operate efficiently, reliably and accountably.
Always Available, Around the Clock
Healthcare never stops. Halo 24/7 in-house support, always-on platform availability and automated incident escalation ensure that when something goes wrong outside business hours, your teams have the support and the structure to respond immediately. Every critical incident is logged, routed and escalated automatically, with stakeholder communication workflows keeping clinical and operational leaders informed.
AI That Helps Clinical and Support Teams
Halo includes AI across the platform as standard, at no additional cost. Intelligent triage routes every request to the right team immediately, AI-assisted knowledge suggestions help staff self-resolve common queries before raising a ticket, and predictive demand forecasting helps service leaders plan resource ahead of seasonal peaks in clinical activity.
One Platform for Every Support Function
IT, HR, Facilities, Finance and any other support function in a healthcare organisation can run their service operations within the same Halo platform, each with their own service catalogue, workflows and SLAs. One platform, one licence, one place for every team to deliver the support that enables patient care.
Fast incident resolution for clinical systems
When clinical systems go down in a healthcare environment, patient safety can be directly affected. Halo ITIL-aligned Incident Management module gives healthcare technology teams a structured, fast process for logging, prioritising and resolving incidents affecting clinical and operational systems, with automated routing, priority-based SLA targets, major incident workflows and stakeholder communication tools.
Tracking equipment across healthcare estates
Keeping track of equipment and its condition across a healthcare environment is essential for both operational continuity and patient safety. Halo gives healthcare technology teams a structured process for recording, tracking and maintaining assets throughout their lifecycle, with automated workflows, maintenance scheduling, ownership records and reporting tools that give a clear view of the estate.
Change management for clinical systems
Changes to clinical and operational systems in a healthcare environment carry significant risk and require careful governance. Halo Change Management module provides a structured, CAB-enabled process with risk assessment, clinical impact analysis, change scheduling around clinical activity and complete audit trails.
Self-service for clinical and support staff
Halo self-service portal gives clinical and support staff a fast, mobile-responsive way to raise requests, report system issues and find answers from any device. AI-assisted knowledge suggestions help staff self-resolve common queries before raising a ticket, reducing pressure on technology teams during busy clinical periods.
Clinical workforce onboarding and compliance
Onboarding clinical staff involves a complex series of compliance checks, mandatory training requirements, registration verifications and access provisioning steps. Halo automates the entire onboarding journey for clinical and non-clinical roles, triggering the right checks and tasks across HR, IT, Compliance and line management from the moment an offer is made.
HR self-service for a 24/7 workforce
Healthcare staff work across shifts, nights and weekends, and HR queries do not wait for office hours. Halo self-service portal gives every member of staff a single, mobile-accessible place to raise HR requests, access policies, query rota arrangements and apply for leave at any time from any device.
Sensitive HR case management
Managing HR cases in a healthcare environment, from clinical performance concerns and fitness to practise matters to grievances and whistleblowing disclosures, requires a structured, confidential process with a thorough audit trail. Halo provides a dedicated HR case management framework with restricted visibility and step-by-step workflows.
Leaver management
Prompt and complete revocation of clinical system access when a member of staff leaves is both a security imperative and a regulatory requirement in healthcare. Halo leaver workflows automatically trigger the right actions across IT, HR, Facilities and clinical systems management the moment a departure is confirmed.
Maintaining safe clinical environments
Healthcare facilities carry the highest possible obligations around safety and cleanliness. Halo gives facilities and estates teams a structured process for capturing, prioritising and resolving maintenance issues, with risk-based prioritisation, contractor management and SLA tracking ensuring that safety-critical issues in clinical environments are always addressed first.
Planned preventative maintenance and compliance
Healthcare estates teams manage a complex programme of planned preventative maintenance covering medical gas systems, ventilation, water safety, fire systems and electrical infrastructure. Halo supports planned maintenance programmes with recurring schedules, compliance tracking and complete audit trails that satisfy Healthcare requirements.
Medical equipment management
Managing the maintenance, calibration and disposal of medical equipment requires a structured, compliant process with thorough documentation. Halo supports medical equipment lifecycle management, from planned maintenance and calibration scheduling through to fault reporting, repair tracking and safe disposal, with audit trails needed to satisfy Healthcare requirements.
Customer Story
Black Country Healthcare NHS: Achieving Digital Excellence with Halo
Black Country Healthcare NHS Foundation Trust transformed IT and HR services with Halo, moving from shared inboxes and outdated tools to a single, modern platform.
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100+
agents across IT, HR, and digital services
Incident Management
Structured, ITIL-aligned incident resolution that gets every issue to the right team immediately and keeps every stakeholder informed throughout.
Asset Management and CMDB
A single, accurate register of every asset across your organisation, with full lifecycle tracking, relationship mapping and automated discovery.
Self-Service Portal
A branded, intuitive portal that makes it easy for everyone to get the help they need, from any device, at any time.
Workflow Automation
Automate complex, multi-step processes across every department so your teams spend less time managing requests and more time delivering outcomes.
SLA Management
Set, track and enforce service level agreements across every team and every request type, with automated escalation when targets are at risk.
Reporting and Dashboards
Real-time insight across every service function, from individual team performance to organisation-wide trends, with drag-and-drop dashboards and scheduled reports.
Change Management
A structured, auditable change process that protects your organisation during system updates, infrastructure changes and planned maintenance activities.
Knowledge Management
Capture, organise and share knowledge across every team so common questions are answered faster and expertise is retained across the organisation.
Triage & Routing
Self-Resolution
Virtual Agent
Intelligent Ticket Triage and Routing
Halo's AI automatically classifies every incoming request, identifies its priority and routes it to the right team without manual intervention. For Healthcare organisations managing high volumes of requests, AI triage means resolution starts the moment a ticket is raised.
AI-Assisted Knowledge and Self-Resolution
Halo's AI surfaces relevant knowledge articles at the point of need, suggesting solutions before a ticket is submitted and recommending resolutions based on similar historical cases. The result is faster resolution, fewer unnecessary tickets and a consistently higher quality of service.
Virtual Agent for End Users
Halo's virtual agent gives every person across your organisation a fast, intelligent first point of contact, available around the clock without any human intervention required. End users can raise requests, report issues, check the status of existing tickets and find answers to common questions through a conversational interface that feels natural and immediate.
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