Layered contracts, shifting consumption, vendor licences that change every month - running a CSP business pulls finance, delivery, and account management in different directions, and generic tools weren't built to keep up. Halo unifies every contract, every line item, and every customer interaction in one place, so margin stops leaking between systems and your team can move from reconciling to advising.
Multiple contracts per customer, finally manageable
Track every contract a customer holds - CSP, infrastructure, professional services - against a single record, with revenue and cost visibility built in.
Margin you can actually see
Halo tracks revenue and related costs alongside the cost of time automatically, so profitability per contract is always in view.
Vendor billing, reconciled automatically
Ingest cloud usage data straight into Halo to convert vendor consumption into accurate customer invoices each month.
Tickets and assets in one view
Connect customer cloud assets, subscriptions, and support delivery together so engineers see the full estate when an issue lands.
Cloud incident management
Centralise every cloud-related issue into a single ticketing view, whether it's a Microsoft 365 outage affecting a customer, a misconfigured Azure resource, or a backup failure. Use Halo's AI to triage issues, classify Tickets by cloud platform and severity, route them to the right team, and suggest a resolution based on real, historical data from across your customer base.
Tenant migrations and cloud projects
Plan and deliver tenant-to-tenant migrations, cloud buildouts, and platform rollouts inside Halo's Project Management feature. Each engagement runs to a structured plan with tasks, dependencies, and engineer assignments locked in from kick-off, and project leads watch every migration on one dashboard - what's progressing, what's blocked, what's go-live ready - with comms and notes anchored to the Project Ticket instead of buried in inboxes and shared drives.
Consumption and CSP billing
Automate the entire billing cycle for cloud subscriptions, reserved instances, and consumption-based services by ingesting usage data from your cloud vendors directly into Halo, so every monthly invoice reflects actual usage without manual reconciliation. Every recurring charge, one-off licence purchase, and overage lands against the customer in a single record, and billing queries become linked Tickets - not endless spreadsheet trails.
Contract and renewal management
Map every contract a customer holds - CSP commitments, reserved capacity, professional services retainers, third-party licences - to a single Customer record, with renewal dates, terms, and margin visible in one place. Account managers and finance see what's coming up for renewal, what's at risk, and where there's expansion opportunity, without rebuilding a view in a spreadsheet every quarter.
Vendor and supplier management
Manage your relationships with cloud vendors, distributors, and third-party software suppliers from inside Halo. Link Supplier Tickets to the Customer Tickets they relate to, so when a vendor escalation is in flight, the customer-facing team knows exactly where it stands without chasing emails.
Customer Story
One Platform. One Process. One Workflow: How Flotek Runs on Halo
With Halo at the centre of its operations, Flotek manages sales, projects and support through a single platform, enabling consistent processes across teams.
See Customer Story
15
acquisitions integrated into Halo on a single platform
A centralised service desk
One system for every customer support request, regardless of which cloud platform or service it relates to.
Recurring and consumption-based billing
Automated invoicing for monthly subscriptions, reserved capacity, one-off purchases, and variable consumption, reducing manual work and billing errors.
Contract and asset tracking
Record every contract, licence, tenant, and cloud resource each customer holds and link them to their tickets and renewals.
Reporting and dashboards
Visibility into ticket volumes, team performance, SLA attainment, profitability per contract, and customer trends for both internal reviews and customer-facing reports.
Multi-vendor management
Track Suppliers and link Supplier Tickets to Customer Tickets so escalations stay visible end to end.
An integrated tech stack
Connect to your CSP portals, cloud vendor billing APIs, and the rest of your tools for a smooth, automated flow of information.
Triage & Classification
Suggested Resolutions
Cost Insight
Ticket Triage and Classification
Halo's AI automatically categorises incoming Tickets by platform and service, sets the priority, and routes them to the right team based on content. A Microsoft 365 outage, an Azure billing query, and a Google Workspace permission issue all land with the right engineer without manual triage slowing things down.
Suggested responses and resolutions
Halo's AI surfaces relevant knowledge base articles or past resolutions of similar Tickets for the assigned Agent, speeding up first response times and reducing the time spent searching for answers to common cloud issues. Engineers dealing with recurring platform problems get the resolution history in front of them immediately, so they're not re-solving the same problem from scratch.
Cost and consumption insight
Halo's AI helps surface unusual consumption patterns and margin shifts across customer estates, so Account Managers can have proactive conversations before a bill shock arrives.
FAQ Question 1
FAQ Answer 1
Reimagine the way you
deliver cloud.
Try Halo for free, or book a demo to see how every contract, every consumption charge, and every customer ticket can finally live in one