How long does it take to migrate to Halo? HaloITSM's migration programme is designed to get you live quickly, with as little disruption as possible. Most enterprise organisations are fully transitioned within 5–6 months, depending on data volume and the complexity of existing workflows. A dedicated onboarding team works directly with your organisation throughout the entire process, mapping existing processes, migrating historical ticket data and configuring new workflows to match how your team actually operates, with continuity of service maintained at every stage. --- Can Halo scale to support large enterprise organisations? Yes. Halo already supports enterprise customers managing tens of thousands of assets and millions of tickets a year, with service desks spanning multiple countries and time zones. Multi-site, language and team configurations are included as standard, along with role-based access control, custom SLA frameworks and automation that scales with demand. So as you bring new business functions on board, Halo grows with you. --- Does Halo support integrations with other business systems? HaloITSM includes over 200 native integrations as standard, covering Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring platforms, network discovery tools and many more. A fully documented REST API enables custom integration with any third-party system. All integrations are part of the core platform licence, with no additional connector fees, middleware costs or separate configuration required. --- How is Halo priced? Halo is priced per agent, with one transparent, all-inclusive licence. Every feature, module, AI capability and integration is included, so there are no product tiers to navigate, no paid add-ons and no hidden costs. That means you can predict total cost of ownership from day one. For larger organisations, our Enterprise Package offers unlimited licences for a fixed $1 million a year. --- Does Halo include AI features, or are they an add-on? AI is a standard part of every Halo licence, included at no extra cost. Capabilities include intelligent ticket triage and auto-classification, AI-suggested knowledge articles surfaced during ticket resolution, predictive ticket routing, automated resolution recommendations, AI-assisted reporting and much more. Everything is available from day one. --- Is Halo a genuine alternative to ServiceNow? Yes. Halo is a full-featured, enterprise-grade ITSM platform covering the complete ITIL 4 framework, with advanced automation, AI-powered features, an in-depth CMDB, a self-service portal and over 200 native integrations. The difference is how it’s delivered. You get enterprise depth and reliability, but with the speed, usability and cost-efficiency that let your IT team own and evolve the platform themselves, rather than depending on specialist developers for every change.