Every supplier relationship in one place
Halo Supplier Management brings every third-party relationship, every contract and every SLA commitment into a single, accessible record. Supplier contacts, contract terms, renewal dates, performance history and linked service tickets are all visible from the supplier record, giving your team the complete picture of every relationship without switching between systems, spreadsheets or email threads.
SLA management that holds suppliers accountable
Halo tracks every supplier SLA commitment in real time, measuring delivery against agreed targets and flagging underperformance automatically. When a supplier fails to meet a response or resolution commitment, escalation workflows trigger without manual intervention. SLA performance history is reported over time, giving procurement and service managers the evidence they need for contract reviews, renewal negotiations and supplier performance conversations.
Contract lifecycle management built in
Halo tracks every supplier contract through its full lifecycle, from initial signing through annual reviews to renewal or termination. Automated alerts notify the relevant team members before contract expiry or renewal windows open, ensuring no contract renews by default without conscious review. Contract value, scope, performance obligations and associated assets are all documented in one place.
Connected to every service management process
Supplier records in Halo link directly to the incidents, changes and service requests that involve each supplier. When a third-party system goes down, the relevant supplier record is accessible immediately from the incident. When a change requires supplier involvement, the supplier is linked to the change request. The connection between supplier relationships and operational service management is visible and maintained automatically.
Supplier records and contact management
Every supplier in Halo has a dedicated record capturing contact information, contract details, SLA commitments, linked assets, open tickets and performance history. Supplier contacts are linked to relevant incidents and change requests automatically, giving service teams immediate access to the right escalation point without searching through contact lists.
Contract management and renewal tracking
Halo tracks every supplier contract through its full lifecycle, with contract value, term, renewal date, service scope and performance obligations all captured in the supplier record. Automated alerts notify procurement and service managers before contracts expire or renewal decision windows open, with configurable lead times for each contract type.
Supplier SLA tracking
Halo tracks every SLA commitment made by each supplier, measuring actual performance against contractual targets in real time. Response time, resolution time, availability and any other agreed metric can be tracked across every supplier. Performance dashboards show compliance rates over time, with trends and exceptions highlighted automatically.
Ticket and incident management for supplier issues
When a supplier-related incident occurs or a supplier-managed service fails, Halo creates and manages the ticket in the same platform as all other service requests, with the supplier record linked automatically. SLA clock management ensures supplier response and resolution obligations are tracked from the moment the ticket is raised.
Supplier portal and self-service
Halo supports external portal access for suppliers, giving approved third-party contacts a controlled view of their own tickets, SLA performance and contract information. Suppliers can update ticket progress, submit completion evidence and raise queries through the portal without requiring full platform access. All supplier portal interactions are tracked and audited.
Customer Story
From ServiceNow to HaloITSM: How inlumi Gained Efficiency, Flexibility, and Cost Savings
As inlumi grew, they needed an ITSM solution that could keep pace. Frustrated by rising costs, complex customisation, and declining support with ServiceNow, they made the switch to HaloITSM.
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30%
Reduction in licensing costs
Connected to your service management processes
Supplier records in Halo are linked directly to incidents, changes, assets and service requests, giving service teams the supplier context they need in the moment they need it and giving procurement teams the operational performance data they need for contract management.
Objective performance evidence for every contract review
Halo SLA tracking and performance reporting give procurement and service managers objective, timestamped evidence of every supplier performance metric, ready to use in contract review conversations and renewal negotiations without manual data compilation.
Prevents contract renewals by default
Halo automated contract renewal alerts ensure every contract is reviewed before it renews, with configurable lead times giving procurement teams the time they need to make informed renewal, renegotiation or termination decisions.
Included in every Halo licence
Supplier Management is included in every Halo licence at no additional cost. There are no separate supplier management modules, no premium contract management features and no additional licensing required.
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