GenticFlow is a modern IT support platform for MSPs and IT teams. We help you resolve IT issues, not just manage devices.

With two-way HaloPSA sync, tickets and notes flow between Halo and GenticFlow automatically, and each Halo client maps to the right organisation in GenticFlow.

When a ticket comes in, GenticFlow investigates the device behind it, finds what's wrong and proposes the fix. The findings land on the Halo ticket, so your technicians see the evidence where they already work.

The GenticFlow tab inside the Halo ticket lets technicians chat with the device, run investigations and post findings back as private notes, without switching tools. Your technicians approve every fix.