Automatically match users to devices: Use the ticket requester’s email to identify associated devices in PDQ, eliminating the need to manually search for the right endpoint

See device context at a glance: View details such as hostname, operating system, online status, IP address, and other device information directly within Halo

Deploy software from the ticket: Select and deploy packages from your PDQ package library to the matched device

Launch remote support: Start a PDQ Remote Desktop session for the device directly from Halo

Jump into full device details: Open the matched device in PDQ when you need additional information or management capabilities

Support multiple devices and tenants: Switch between devices associated with a user and access devices across configured PDQ tenants

Work faster with fewer errors: Reduce tool switching and manual device lookup so technicians can spend less time finding the right endpoint and more time resolving the issue.