TaskCall
Integration
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Integration guide

Overview

What is TaskCall?

TaskCall is a real-time incident response and on-call management platform for IT, DevOps and managed service teams. It makes sure the right person is alerted the moment something goes wrong. TaskCall routes alerts through on-call schedules and escalation policies, notifies responders by phone call, SMS, push and email, and minimizes the time to resolution.

How TaskCall and Halo work together?

TaskCall works with both HaloPSA and HaloITSM. The integration connects your service desk to your incident response. It syncs tickets and incidents in both directions.

When a ticket is logged in Halo, TaskCall can turn it into an incident and alert the on-call agent immediately, so that urgent issues do not sit in a queue waiting to be noticed. Going the other way, TaskCall can create Halo tickets from its incidents, either automatically for every incident or manually with a single click. Once a ticket and an incident are linked, status changes, priority changes and notes stay in sync, so your team does not have to update two systems.

For MSPs on HaloPSA, this means faster response to client issues, less downtime and a better chance of meeting your SLAs. For internal IT teams on HaloITSM, critical issues reach the right people sooner and resolution times come down.

How to integrate with TaskCall?

The setup is simple. You create an API application in Halo, add the credentials in TaskCall, and point a Halo webhook to your TaskCall integration URL. That’s it!

Please refer to the integration guides for further details:

Features & Benefits

Alert management

  • Create TaskCall incidents automatically from new Halo tickets using webhooks
  • Alert on-call responders immediately through phone calls, SMS, push notifications and email
  • Escalate incidents automatically using TaskCall’s on-call schedules and escalation policies

Centralize issues from all platforms in Halo

  • Create Halo tickets from TaskCall incidents, automatically for every incident or manually from the incident page
  • Create tickets only when certain conditions are met, using TaskCall incident workflows
  • Sync status changes, priority changes and notes between Halo tickets and TaskCall incidents
  • Map TaskCall statuses and urgency levels to Halo statuses and priorities the way your team works

Enable live call routing

  • Use TaskCall's live call routing to handle client calls and sync up with Halo automatically
  • TaskCall dynamically maps tickets to the correct clients for every incoming call


Customize and map incidents with tickets

  • Set the ticket type, category, impact, urgency and any other required fields for tickets created from TaskCall
  • Map a Halo attribute to TaskCall services, so incidents land on the right service and tickets get the right value

Security

  • Keep credentials secure: they are encrypted, never shown again, and only used to sync tickets and incidents
  • Connect multiple TaskCall services to the same Halo account
  • Works with both HaloPSA and HaloITSM

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