Stay on top of your notifications regarding urgent issues linked to your agents and end users being sent directly to your phone. With the Twilio integration, SMS’s can be sent either from Action buttons used on Tickets, notifications to Agents/Users, or to the Users of Services in the Service Catalogue.

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Setting up your Twilio integration couldn’t be more straightforward. As with all our integrations, we have guides ready to help get you started and our support team are on standby should you require further assistance.

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