Everyone at Halo starts here.

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As a Support Technician, you’ll be the first point of contact for customers who need help using Halo.

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You’ll ask the right questions to understand the issue, investigate what’s happening, and guide customers through the solution.

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At the start, you’ll work closely with experienced mentors who will support you through each case. As your confidence grows, you’ll begin solving issues more independently and building a deep understanding of how Halo works.

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This role develops your technical skills, product knowledge, and problem-solving ability, forming the foundation for progression into other roles across the business.

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Once you’ve built a strong understanding of Halo, many people move into Software Consultancy.

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As a Software Consultant, you’ll work with customers to implement Halo, taking projects from contract signature through to go-live and handover. You’ll design workflows, configure solutions, and help customers get the most value from the platform.

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This role combines technical knowledge with communication and organisation, and there are opportunities to travel to work with customers around the world. It’s a key step in developing broader responsibility and ownership.

As an Account Executive, you’ll focus on building relationships and guiding customers through the buying process.

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The role suits people with strong communication skills, commercial awareness, and a deep understanding of Halo.

You’ll work with potential customers to understand their needs, demonstrate Halo, answer questions, and take opportunities from initial conversations through to contract signing. This includes presenting to customers, maintaining regular communication, and working closely with technical teams to ensure the right solution is proposed.

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As a Partner Success Executive, you’ll work closely with Halo’s global partner network, supporting Partner Consultants as they deliver projects to their customers.

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You’ll help partners solve problems during live projects, scope new work as opportunities move from sales into delivery, and run regular check-ins with established partners to keep projects on track. You’ll also train and support new partners as they begin working with Halo.

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Alongside this, you’ll lead your own smaller projects to build consultancy experience and handle tickets raised by partners through our support queue.

This role offers regular opportunities to travel and work with people across the world. It suits someone who is highly organised, technically confident, and enjoys solving complex problems by building creative solutions beyond standard configuration.

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After gaining a strong foundation in Halo’s platform, you may progress into DevOps and Cyber Security.

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In this pathway, you will support the delivery of new features and product improvements while helping to maintain the reliability, performance and security of our global SaaS platform. You’ll contribute to deployment processes, optimise cloud environments, strengthen configurations and identify potential vulnerabilities as the product evolves.

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Working close to the platform itself, you’ll help ensure that new functionality is released efficiently, operates at scale and remains secure for customers worldwide.

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This pathway suits technically minded problem-solvers who are interested in systems, security and how software performs in real-world environments.

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Not everyone at Halo follows the same route.

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While many people progress from Support into Software Consultancy and beyond, some of our most important roles exist because someone spotted a gap, identified a business need, and helped build a solution around it.

If you show initiative, take ownership, and consistently add value, your role can evolve in unexpected ways. At Halo, progression isn’t limited to predefined job titles, and responsibility often comes before the job description.

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Your career path is shaped by what you’re good at, what the business needs, and where you want to take it.

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