Conduit
Integration

Overview

Conduit is an MCP (Model Context Protocol) gateway built by WYRE Technology that connects your AI assistant directly to the Halo platform. Rather than building custom integrations or autonomous agents, Conduit gives you a single secure endpoint: point Claude, GPT, or any MCP-compatible AI client at Conduit, authenticate once, and start asking real questions against your live Halo data.

For MSPs and IT teams using HaloPSA, HaloITSM, or HaloCRM, this means an AI that can actually answer operational questions — summarize this morning's open tickets and flag SLA breaches, show me client X's outstanding invoices, which tickets are unassigned and overdue — from the data you already track, in minutes.

Conduit handles authentication, credential isolation, permission scoping, and a full audit trail of every AI interaction with your Halo environment. There are no API keys pasted into chat clients, no uncontrolled data access, and no servers for your team to run. Connect your Halo instance, point your AI client at Conduit, and get answers.

Conduit is built for MSPs and ships white-label and multi-tenant, so you can extend AI access to your own customers under your own brand.

Features & Benefits

Real-time Halo data access — query tickets, clients, SLA status, time entries, and billing from your AI assistant using plain language

Instant value — connect your Halo instance and ask your first question in under 20 minutes; no code, no servers

Secure by default — per-user OAuth 2.1 authentication, encrypted credential isolation, and role-based tool allowlists

Full audit trail — every AI interaction with Halo is logged (who, what, when, result), with optional SIEM export

Automated reporting — schedule morning ticket briefs, SLA snapshots, and client health summaries

Flat, predictable pricing — one base fee plus per-seat cost; no per-query metering or credit system

White-label and multi-tenant — MSPs can offer branded AI access to their own customers as a resellable product

Supports HaloITSM, HaloPSA, and HaloCRM from a single Conduit connection

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