MSPGlass
Integration
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Integration guide

Overview

MSP Glass is a unified operations platform built for Managed Service Providers. By integrating directly with HaloPSA and the wider MSP tooling ecosystem, MSP Glass provides a centralised operational layer across your PSA, RMM, security platforms, backup solutions, Microsoft 365, CSP distributors, domain providers, and more.

With a simple API-based setup, MSP Glass correlates operational data across platforms to give engineers, finance teams, and account managers a single place to monitor, manage, automate, and report on customer environments.

The HaloPSA integration enables organisations to:

  • Automatically create Halo tickets from operational alerts
  • Monitor SLA performance and service delivery metrics
  • Track contracts, warranties, and customer assets
  • Reconcile licensing and product coverage across multiple systems
  • Streamline onboarding workflows for new customers
  • Improve operational visibility across fragmented MSP tooling

Operational issues identified across Sophos, NinjaOne, Datto, Acronis, Microsoft 365, Cove, SentinelOne, and 30+ additional integrations can automatically generate Halo tickets with configurable ticket types, routing, and notification controls.

MSP Glass is designed to complement HaloPSA, not replace it. Halo remains the system of record for PSA operations, while MSP Glass provides cross-platform visibility, operational automation, reconciliation, and reporting across the wider MSP stack.

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Features & Benefits

  • Automated alert-to-ticket creation within HaloPSA
  • Configurable ticket types and routing workflows
  • Flexible Halo customer import and filtering options
  • Open, closed, scheduled, and summary ticket visibility
  • SLA monitoring and configurable SLA threshold alerts
  • Contract and warranty visibility
  • Product Coverage reporting across RMM, antivirus, backup, and Intune
  • Customer onboarding workflows with automated provisioning support
  • Role-based access aligned to Halo tenant scope
  • Webhook, email, and PSA alert delivery options

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Connect

Securely connect HaloPSA with the rest of your MSP tooling ecosystem using API-based integrations. MSP Glass supports integrations across RMM, backup, security, Microsoft 365, CSP platforms, email security providers, domain registrars, and more.

 

Unify

Centralise operational visibility across tickets, contracts, warranties, alerts, licensing, and customer coverage from every connected platform.

Cross-platform “contact drift” detection helps identify discrepancies between RMM, antivirus, backup, and Intune device activity before they become operational, billing, or security issues.

 

Automate

Reduce manual operational overhead by converting operational events into actionable HaloPSA tickets automatically.

Configure workflows for alert routing, webhook delivery, SLA monitoring, backup failures, device health issues, licensing gaps, and more without relying on custom internal scripts or disconnected tooling.

 

Report

Deliver centralised, exportable reporting across licensing, usage, operational coverage, and customer risk.

Generate white-label reports that help finance teams reconcile billing, support teams identify operational gaps, and account managers surface standardisation and upsell opportunities.

 

That’s it!

HaloPSA remains your PSA platform. MSP Glass extends visibility and operational control across the rest of the MSP stack, helping teams monitor, automate, reconcile, and report from a single platform.

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