Cambridge Helpdesk brought information silos under one roof with HaloPSA

In a sentence or two, tell us what your company does.

Cambridge Helpdesk provides IT support and services to businesses of all shapes and sizes across a range of industries. Our goal is for our customers to feel like we’re their internal IT department.

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Before you found HaloITSM, what problems were you facing?

Over the years we’ve tested dozens of different systems trying to find a solution that would bring various ‘information silos’ under one roof. Everything we tried had something missing. So we finally agreed the only option would be to hire a developer and integrate numerous products. Then we stumbled across Halo…

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Which features and integrations have you been using and why?

Our workflows, calendar synchronisation and contract management within HaloPSA helps ensure tasks and deadlines aren’t missed. Custom reports and automated tickets have streamlined previously tedious manual duties and integration with our accounts system has automated our invoicing.

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“Our revenue has increased as a direct result of HaloPSA being easier to track billable items and time”

Cambridge Helpdesk

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What are some of the ways HaloITSM has helped you?

• The system is fast. Compared to other PSA tools we’ve tried we don’t wait for screens to load or for reports to generate
• Linking assets and contracts to tickets has reduced time searching through previous notes
• Our revenue has increased as a direct result of HaloPSA being easier to track billable items and time
• Integration with our VoIP platform not only helps us have the relevant information instantly to hand (helping to reduce resolution times) but ensures we track work against the correct customer
• Possibly the best attribute Halo have is their people. We feel confident running our company on their platform
• New features are being added all the time and we never have to wait for technical support or assistance from the account management team.

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