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Envision Radiology moved from five isolated support departments to twelve teams on one platform, going live a quarter early and automating compliance checks that once took up to 60 hours a week.
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Envision Radiology is celebrating its 25th anniversary this year. Headquartered in Colorado Springs, it has grown from one centre to over 100 locations across Colorado, Texas, and around ten other states. The company specialises in medical imaging, partnering with health systems to provide x-rays, MRI, and CT scans.
Envision's previous system was fragmented. Five departments used it, and only about half of those actively did, each sitting in isolation with no way to share information across a ticket. That lack of visibility carried a real operational cost. Because HR could not see what other teams held, assets weren't always tracked as people and kit moved between teams.
The way tickets came in added to the load. The help portal saw little use, with under 10% of tickets raised through it, so most arrived by phone or email and had to be triaged and routed by hand. That drove calls to every team and kept a layer of manual work in place that the system was meant to remove. In a medical imaging business, that reaches the front desk quickly: an employee who cannot log in, or a scanner that will not read a patient's ID, leaves someone waiting.
Manual effort filled the gaps elsewhere too. To stay compliant, staff were spending 40 to 60 hours a week checking the accuracy of patient data attached to medical images by hand. Between the isolation and the manual load, the case for replacing the system was clear.
Everything was siloed. Five separate departments, and none of them could see what the others were doing.
Halo was on site within two to three weeks of signing, and the core environment was live in a week. Rather than go live straight away, Envision took a month to bring the wider business with it, recording the real system in use and running town hall sessions so people knew where to go before anything switched over. It then went live at the end of the second quarter, ahead of the third-quarter date it had planned, and rolled out in phases, IT first, then HR, then the remaining departments early the following year, so each team could settle before the next came on. Where something wasn't there out of the box, such as after-hours on-call notifications, the on-site work built it rather than leaving Envision to work around the gap.
The portal changed how the whole company asks for help. Where the old one went largely unused, people now choose it first, because the forms capture the right detail up front and send each ticket straight to the team that should handle it, with no manual triage in between. The forms also hold the line on priority: mark something critical and you're asked why, so real emergencies are dealt with first rather than whoever asked first. The effect showed up fastest on the help desk. Where staff had been unable to step away from the phones because the calls never stopped, they can now leave the queue to give proper time to someone with a genuinely hard problem, and for a business where that problem might be a front desk locked out with a patient waiting, the faster someone reaches the right help, the better.
Change control moved in the same way. Once a chain of untracked emails, it moved into Halo as documented IT and company-wide processes, so when something looks off on a Monday morning, frontline staff can see what changed the day before instead of guessing. And the compliance work that had swallowed 40 to 60 hours a week followed suit. With a BAA in place and HIPAA compliance across the platform, an integration between Halo and Envision's imaging system now checks the patient data attached to each image and flags only what needs a person, narrowing a standing manual burden down to the handful of cases that genuinely need eyes on them.
In early 2026, Envision acquired a company that nearly doubled its size, and Halo was where the two businesses came together. Its multi-tenant support let the new company keep its own Microsoft environment while working in Halo, so the change was barely felt on the floor, and Halo was the first system Envision moved them onto.
I called their IT department to talk through which platform to keep. There wasn't even a question.
Since moving to Halo, Envision Radiology brought its operations onto one platform and stripped out manual work.
Close to four years in, Envision runs its entire company on Halo, and demand keeps growing, with more teams asking to come on board and leadership backing further investment for years to come.
The growth and the implementation of what Halo has been doing has given my leadership the confidence to continue to invest in Halo for many years to come.
