How Liberty House Group achieved autonomy and improved service by migrating from ServiceNow to HaloITSM
Utilising our experts knowledge, the migration process from ServiceNow to HaloITSM was seamless.
Intelligent automation. Real outcomes.
Bring context, automation and intelligence to every workflow, so your teams can do more, faster.
Start a Halo trial
Start your free 30-day Halo trial with all features and modules included.
No credit card required - simply choose the setup that best fits your business and get started in minutes.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Core Features
Tenant
Teams & Agents
Users
Tickets
Optional Features
Halo AI
Asset Mgmt
Billing
Calendars & Appts
Call Mgmt
Chat
Contracts
Document Mgmt
Forecasting
Event Mgmt
Knowledge Base
Items & Stock
Notifications
Project Mgmt
Purchase Orders
Reporting
Self-Service Portal
Services
SLAs
Software Releases
Suppliers
Supplier Contracts
Time Management
Advanced
Language
Custom Objects
Integrations
Migrations
Core Features
Organisation
Teams & Agents
Users
Tickets
Optional Features
Halo AI
Asset Mgmt
Billing
Calendars & Appts
Call Mgmt
Chat
Agreements
PDF Templates
Documents
Forecasting
Event Mgmt
Knowledge Base
Items & Stock
Notifications
Project Mgmt
Purchase Orders
Quotations
Remote Support
Reporting
Sales
Sales Orders
Self-Service Portal
Service Catalogue
SLAs
Suppliers
Supplier Agreements
Time Management
Advanced
Language
Custom Objects
Integrations
Migrations
Core Features
Organisation
Teams & Agents
Contacts
Quotations
Sales
Optional Features
Records
Halo AI
Segments
Campaign
Calendars & Appts
Call Mgmt
Chat
Forecasting
Knowledge Base
Items & Stock
Notifications
Project Mgmt
Reporting
Self-Service Portal
SLAs
Advanced
Language
Custom Objects
Integrations
Migrations
People
Organisation
Teams
Agents
Roles
Contacts
Channels
Call Mgmt
SMS
Social Media
Chat
Self-Service Portal
Web Widget
Processes
Forms
Workflows
Rules
Canned Text
Surveys
Knowledge Base
Notifications
SLAs
Suppliers
Workspace
Halo AI
Areas
Views
Calendars & Appts
Reporting
Time Mgmt
Language
Custom Objects
Integrations
Migrations
Miscellaneous
Forecasting
Project Mgmt
15 minutes
to implement a new service request compared to 6 weeks with ServiceNow
Delivers
unparalleled system speed with a modern, easy-to-use UI
Work
directly with HaloITSM for exceptional service
Industry
Manufacturing
Region
Europe
Previous Tool
Servicenow
At a Glance
Utilising our experts knowledge, the migration process from ServiceNow to HaloITSM was seamless. Now, Liberty House Group have greater autonomy, exceptional customer service and a top quality system all at a reduced cost compared to ServiceNow.
About Liberty House Group
Liberty House Group is an international industrial and metals business that delivers across the value chain – from metals trading and recycling, through to liquid steel, downstream steel products and services and value added engineering solutions.
The Challenge
As a customer of ServiceNow, Liberty House were looking to migrate to a different provider after several determining factors:
- A lack of autonomy. ServiceNow was being used throughout the business, however it didn’t work for IT and they were unable to make configuration changes themselves.
- Cost. ServiceNow is an expensive solution and they were looking to make some considerable cost savings without losing quality
- Service. With ServiceNow, customers have to go through their partners and therefore took a long time to get anything fixed or changed.
When looking for a new ITSM tool, Liberty House needed an ITIL-aligned solution which offered a great experience for their end users. They wanted the autonomy to be able to configure all aspects of the system without coding or needing to go back to the vendor.
“With Marval a new service request form would take 6 weeks to implement. With HaloITSM, it took 15 minutes!”
GFG Alliance
The Solution
After finding HaloITSM on Gartner, Liberty House was initially drawn in by the responsiveness of the team and slickness of the application. After a trial period and consultations with our experts, the team felt confident enough to start the migration process throughout their UK, Czech Republic and Australian offices.
The implementation process took 2 months from start to finish including all customisations. For example, the teams required an integration with their on-premise HR system for approvals and user data. This was configured as part of the implementation and works seamlessly between the two applications.
“HaloITSM has given us far greater autonomy to be able to deliver the service that we have always wanted to.”
GFG Alliance
The Results
After the successful migration process from ServiceNow, Liberty House are delighted with HaloITSM and the service received.
- Previously, a new service request would take 6 weeks to implement. Now with HaloITSM it takes 15 minutes.
- As the teams are working directly with HaloITSM and not through any partners, the service received is always personable and knowledgeable.
- The software UI/UX is more modern, intuitive and easy to use.
- The speed of HaloITSM is unparalleled. Due to being built on React, HaloITSM is one of the fastest ITSM systems on the market.
Since the migration, Liberty House has achieved greater autonomy, exceptional customer service and a top quality system all at a reduced cost compared to ServiceNow. With the ability to automate, customise and integrate everything they need, they can finally deliver the service they’ve always wanted to.