How The Rodillian Multi Academy Trust improved visibility and efficiency with HaloITSM
"We now have a single pane of glass that is easy to understand – both from a technician and management point of view."
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Core Features
Tenant
Teams & Agents
Users
Tickets
Optional Features
Halo AI
Asset Mgmt
Billing
Calendars & Appts
Call Mgmt
Chat
Contracts
Document Mgmt
Forecasting
Event Mgmt
Knowledge Base
Items & Stock
Notifications
Project Mgmt
Purchase Orders
Reporting
Self-Service Portal
Services
SLAs
Software Releases
Suppliers
Supplier Contracts
Time Management
Advanced
Language
Custom Objects
Integrations
Migrations
Core Features
Organisation
Teams & Agents
Users
Tickets
Optional Features
Halo AI
Asset Mgmt
Billing
Calendars & Appts
Call Mgmt
Chat
Agreements
PDF Templates
Documents
Forecasting
Event Mgmt
Knowledge Base
Items & Stock
Notifications
Project Mgmt
Purchase Orders
Quotations
Remote Support
Reporting
Sales
Sales Orders
Self-Service Portal
Service Catalogue
SLAs
Suppliers
Supplier Agreements
Time Management
Advanced
Language
Custom Objects
Integrations
Migrations
Core Features
Organisation
Teams & Agents
Contacts
Quotations
Sales
Optional Features
Records
Halo AI
Segments
Campaign
Calendars & Appts
Call Mgmt
Chat
Forecasting
Knowledge Base
Items & Stock
Notifications
Project Mgmt
Reporting
Self-Service Portal
SLAs
Advanced
Language
Custom Objects
Integrations
Migrations
People
Organisation
Teams
Agents
Roles
Contacts
Channels
Call Mgmt
SMS
Social Media
Chat
Self-Service Portal
Web Widget
Processes
Forms
Workflows
Rules
Canned Text
Surveys
Knowledge Base
Notifications
SLAs
Suppliers
Workspace
Halo AI
Areas
Views
Calendars & Appts
Reporting
Time Mgmt
Language
Custom Objects
Integrations
Migrations
Miscellaneous
Forecasting
Project Mgmt
Saved time
with the Self-Service Portal
Improved efficiency
with the ITSM Solution being modern and intuitive
Complete visibility
for technicians and management
Industry
Education
Region
Europe
Previous Tool
In a sentence or two, tell us what your company does.
The Rodillian Multi Academy Trust, founded in September 2014, is one of the UK’s leading trusts in Yorkshire that specialises in transforming under-performing schools.
Before you found HaloITSM, what problems were you facing?
Our old system was difficult at best to use for the technicians, and impossible to get good reports from.
Which features and integrations have you been using and why?
At this point in time, we mainly use the incident and change request areas, but also assets. We are also taking advantage of the Azure Active Directory integration in order to sync multiple Office 365 tenancies.
“We now have a single pane of glass that is easy to understand – both from a technician and management point of view.”
Adam F, Trust IT Services Manager
What are some of the ways HaloITSM has helped you?
We now have a single pane of glass that is easy to understand – both from a technician and management point of view. We have scheduled weekly and monthly reports that let us compare workloads and response times, meaning we can allocate assistance where needed. The self-service portal has also allowed us to share all site issues with the senior leadership teams at each individual site, meaning they have a better understanding of workload without it being reported back to them, saving time.