FacIT FixIT GmbH is an IT solutions provider focused on delivering tailored, high-quality IT service management (ITSM), Governance, Risk and Compliance (GRC) solutions.
Custom tailored IT support and Infrastructure engineering services
We Face it, we Fix it. And we’re always in it for the long run.
Overview:
IT is complex. Delivering effective IT solutions requires mid to large-sized companies to collaborate with numerous partners. FacIT FixIT GmbH streamlines this process by offering a universal, integrated IT support platform. Our services are modular and adaptive, each one unique and custom-built to fit our client’s needs.
Key Value Propositions:
Our principle is this: To reach operational excellence we need three things – the right people, the right processes, and the right tools. And we need them in that order:
o People First: Success begins with skilled individuals who have the right mindset and expertise.
o Process Excellence: Driven by experience, we refine, document, and continuously improve our processes.
o Purposeful Tools: With strong foundations, we select tools carefully to deliver uncompromising solutions that ensure customer satisfaction.
Services Offered
Consultation Services:
o Needs analysis and personalized recommendations.
Solutions:
o FacIT FixIT GmbH offers a range of IT Service Management (ITSM) services designed to streamline and enhance IT operations for businesses. Their key services include: Incident Management, Problem Management, Change Control, Release Management, Service Catalogue Management, Configuration Management (CMDB), Contract Management, Inventory Management, Auto-Asset Discovery, Artificial Intelligence Integration
o GRC (Governance, Risk, and Compliance), integrating automation to streamline processes and ensure adherence to global standards, including ISO frameworks.
Managed Services
o Managed service desk (level 1)
o Managed onsite support (level 2)
o Managed engineering services (level 3)
o Professional Services
o Ad-hoc requests
o Projects
o Strategic Transformation Initiatives
Success Stories & Testimonials
Testimonials:
Telefónica Germany GmbH & Co. OHG
“DC Smarter (affiliate of FacIT FixIT GmbH) impressed us with their innovative approach for Data Center environment. This fits perfectly with our strategy… “
– Karsten Erlebach, Technical Strategy Manager, Telefónica Germany GmbH & Co. OHG
Industry Specialization
Industries Served:
FacIT FixIT GmbH serves a diverse range of industries, providing tailored IT Service Management (ITSM) solutions to meet their unique operational and compliance needs. Key industries include:
o Technology & Software: Streamlining IT workflows for software development, tech startups, and SaaS providers.
o Healthcare: Enhancing IT processes to ensure secure, efficient, and compliant healthcare operations.
o Financial Services: Supporting stringent regulatory compliance, risk management, and IT automation for banks, insurers, and investment firms.
o Manufacturing & Logistics: Managing complex supply chain IT systems and optimizing operational efficiency.
o Retail & E-commerce: Delivering IT solutions to support inventory management, customer service, and seamless e-commerce operations.
o Education: Implementing ITSM tools to enhance administrative efficiency and improve service delivery in educational institutions.
o Professional Services: Tailoring IT systems to meet the needs of consultants, legal firms, and other professional service providers.
FacIT FixIT’s versatile solutions adapt to the specific challenges and goals of each industry, helping businesses achieve efficiency, compliance, and scalability.
Use Cases:
Challenges FacIT FixIT GmbH can solve for you (not limited to)
o Streamlining IT Operations:
o Managing IT Assets Effectively
o Improving Change Management
o Optimizing Incident and Problem Management
o Facilitating Compliance and Governance
o Supporting Digital Transformation
o Reducing IT Costs
o Enhancing User Experience
o Preparing for Audits
FacIT FixIT’s solutions address these challenges comprehensively, ensuring businesses operate smoothly, efficiently, and compliantly. These are a few examples of the business problems we can address. Please contact us for a free consultation.
Why Choose FacIT FixIT?
Certifications:
o Accredited partner HALO and Drata
o Track record for customised, specialised solutioning specific to a customers’ requirements.
Experience:
o Years of experience in workflow optimization and process improvement.
o Experience in putting the customer at the centre – understanding that help if often needed urgently.
o Hands-on and involved senior leadership: – Joerg Hesselink is a seasoned IT professional and visionary leader with a proven track record of transforming IT operations. With decades of experience in IT Service Management (ITSM), Joerg has honed his expertise in process optimization, governance, and leveraging technology to solve complex business challenges. As the founder of FacIT FixIT, Joerg’s passion lies in delivering tailored IT solutions that drive operational excellence. His leadership is grounded in a people-first philosophy, emphasizing collaboration, continuous improvement, and customer satisfaction.
Get in Touch or Request a Demo – joerg.hesselink@facitfixit.com
