<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><p><strong>Configuration > Users > General Settings</strong></p><p><br></p><p><strong><span style="font-size: 11pt;">Related Guides:</span></strong></p><ul><li style="font-size: 11pt;"><a href="https://usehalo.com/haloitsm/guides/1905/" rel="noopener noreferrer" target="_blank"><strong>Users</strong></a></li></ul>
<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
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</style><table class="styled-table grid" style="width: 100%;"><colgroup><col style="width: 44.7099%;"></colgroup> <colgroup><col style="width: 22.6391%;"></colgroup> <colgroup><col style="width: 32.6511%;"></colgroup><tbody><tr><td style="text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td id="customers_label">Label for the Customer/Site/User management area<br></td><td>Free Text</td><td style="text-align: left;">Determines the name/label for the 'Customers' module, presented on the main navigation menu.</td></tr><tr><td id="show_toplevels">Show an additional level ("Top Level") for grouping Customers.<br></td><td>Checkbox</td><td style="text-align: left;">When checked, customers may be placed into groups called '<a data-fr-linked="true" href="https://usehalo.com/halopsa/guides/2170" id="isPasted" target="_blank" rel="noopener noreferrer">Top Levels</a>' (similar to how sites are grouped into customers). The the Customers module, when hitting the dropdown to expose the 'Customers', 'Sites' & 'User' options, one finds an additional option here: 'Top Level' - this is where Top Levels can be created/edited.</td></tr><tr><td id="default_account_top_level">Default Top Level for new Accounts<br></td><td>Single Select</td><td style="text-align: left;">Only applicable when "Show an additional level ("Top Level") for grouping Customers" and <a data-fr-linked="true" href="https://usehalo.com/halopsa/guides/2274" id="isPasted" target="_blank" rel="noopener noreferrer">Accounts and Prospects</a> are enabled. Here you can choose which Top Level new accounts are created under by default. </td></tr><tr><td id="hide_account_top_level">Hide Top Levels on Account records<br></td><td>Checkbox</td><td style="text-align: left;">Only applicable when "Show an additional level ("Top Level") for grouping Customers" and <a data-fr-linked="true" href="https://usehalo.com/halopsa/guides/2274" id="isPasted" target="_blank" rel="noopener noreferrer">Accounts and Prospects</a> are enabled. When checked, Top Level selection for accounts will be hidden. If "Default Top Level for new Accounts" is populated, the account will be created under the default Top Level. Useful if you would like to use Top Levels but prevent agents choosing a Top Level themselves. <br></td></tr><tr><td id='hide_generaluser""'>Show "General User" in Lists<br></td><td>Checkbox</td><td style="text-align: left;">When checked, every site will have an additional 'General' user. The motivation for enabling the General User is to allow the logging of Tickets for a customer/site, but not for a specific contact.</td></tr><tr><td id="default_showgeneralusers">Show General Users by default in Lists</td><td>Checkbox</td><td style="text-align: left;">When checked, unless stated otherwise, General Users will appear in lists of Users.</td></tr><tr><td id="default_showagentusers">Show Agent Users by default in Lists</td><td>Checkbox</td><td style="text-align: left;">When checked, unless stated otherwise, Users that are also Agents will appear in lists of Users.</td></tr><tr><td id="default_showdefaultsite">Show Default Customer/Site Users by default in Lists</td><td>Checkbox</td><td style="text-align: left;">In cases where Default Customer/Site is not set to "Must Choose", then a 'Default Customer'/'Default User' will appear in lists unless stated otherwise.</td></tr><tr><td id="default_showinternalcustomers">Show Internal Customers/Sites by default in Lists</td><td>Checkbox</td><td style="text-align: left;">This will show/hide records linked to an Organisation, the default Customer and the 'Contacts' record in the Customer/Site list.<br></td></tr><tr><td id="generalusername">General User name<br></td><td>Free Text</td><td>If General User has been enabled, this will be the name for the General User found at every Site.</td></tr><tr><td id="clientsiteuser_relationship">Customer-Site-User Relationship<br></td><td>Single Select<span style="white-space:pre;" id="isPasted"> </span><br></td><td>This setting determines how the customer a user is under is determined. When 'The Customer a User belongs to is implied from the Site the User belongs to' is chosen all users will need to belong to a site, customer assignment is then determined by the site (strongly recommended option). <br>When 'The Customer a User belongs to is set directly from the user record. A site can belong to multiple customers' is chosen a user can be assigned directly to a customer without the use of a site. This also allows a site to belong to multiple customers. <span style="color: rgb(226, 80, 65);"><strong>We advise against using this option unless otherwise advised by your consultant.</strong> </span><br><br><p id="isPasted">With the exception of Azure Entra, all user imports will use the default customer at site level to determine the customer of a user as before. A client can be picked on Azure Entra mappings to set both site and client for users.</p><p><br></p><p>CIs/Assets will still belong to a customer via the site relationship.</p><p><br></p><p>If '<a data-fr-linked="true" href="https://usehalo.com/haloitsm/guides/1340#clientsitedevice_relationship" id="isPasted" target="_blank" rel="noopener noreferrer">Client-Site-Asset Relationship</a>' is set to 'The Client an Asset belongs to is set directly from the Asset record' this setting will not be able to be edited. </p></td></tr><tr><td id="site_override_type">Allow a Tickets Customer and Site to be different to the End-Users Customer and Site<br></td><td>Single Select</td><td>This provides the option to have a Ticket assigned to a different site than the end user's. Site selection can be based on the User's permissions or your preference. The Ticket can be restricted to the original User and Site combination, or it can be attached to the any of the User's sites, any sites that the User is a Site Contact for, or simply any sites at all that the User is not restricted from. You can also restrict site selection to the customers/sites that share a top level with the user or sites under the same customer as the user. </td></tr><tr><td id="allowquicksiteadd">Allow creation of new Sites on the New Ticket screen<br></td><td>Checkbox<br></td><td>When checked, if 'Enter Details Manually' is used for an end-user of a Ticket on the new Ticket screen, one will find an option at the bottom of the site selection list: "Add a new Site". Selecting this option will allow the creation of a new Site at the point of logging a Ticket.</td></tr><tr><td id="allowquickuseradd">Allow creation of new Users on the New Ticket screen</td><td>Checkbox<br></td><td>When enabled, another section of the dropdown under "Enter Details Manually" will show "Add a New User". A popup will then appear to create a new user and enter their details.</td></tr><tr><td id="mandatory_name_field"><p data-pasted="true">Make the Name field mandatory when entering User details manually for Tickets without a selected User</p></td><td>Checkbox<br></td><td>With this setting enabled Agents who are logging a Ticket where the User details are entered manually will be forced to complete the "Name" field. </td></tr><tr><td id="client_Main_Contact_Compulsary">Make main contact details compulsory for new clients<br></td><td>Checkbox<br></td><td>When checked and creating a new client, at least one end-user must be created at the same time. This end-user will be the main contact for the client.</td></tr><tr><td id="allow_client_main_contact">Allow the Site Main Contact to be any User from the Customer</td><td>Checkbox</td><td>When enabled, the main contact can be any user under the customer instead of only users under that site.</td></tr><tr><td id="client_creation_accounts_fields_mandatory">Accounts Email Address, First Name and Last Name are mandatory for manually created Customers</td><td>Checkbox</td><td>When enabled, manually made customers will not create if any of these fields are empty.</td></tr><tr><td id="enforce_unique_user_email_address">Users must have a unique Email Address</td><td>Checkbox</td><td>When enabled, a popup will show preventing creation of a new user if the email address is the same as an existing user. This will not apply retrospectively/remove already existing duplicates.</td></tr><tr><td id="newuseremailmandatory">Email field is mandatory for new Users<br></td><td>Checkbox<br></td><td>When checked, a new user cannot be created without an email address for them being provided.</td></tr><tr><td id="newuserphonemandatory">Phone number field is mandatory for new Users<br></td><td>Checkbox<br></td><td>When checked, a new user cannot be created without a phone number being provided for them.</td></tr><tr><td id="usecallplan">Enable Call Plan<br></td><td>Checkbox<br></td><td>When checked, additional fields will be available when logging CRM notes which will allow easier allocating of the "Next Call Date", and a "Next Call Date" field will appear in Customer Details.</td></tr><tr><td id="crmshowextradetails">Show a field for extra details when adding CRM notes<br></td><td>Checkbox<br></td><td>This causes an additional text box to be available for non-essential details regarding the CRM note. </td></tr><tr><td id="hide_crmnote_memo">Hide default memo field on CRM Notes</td><td>Checkbox</td><td>When enabled, the "Note" memo field on a CRM note will be hidden from use.</td></tr><tr><td id="show_crmnote_subject">Show subject line on CRM Notes</td><td>Checkbox</td><td>When enabled, an additional field will be available on CRM notes to add a subject line. This subject will then show in bold at the top of the note.</td></tr><tr><td id="crmshowsatisfaction">Show satisfaction on CRM notes<br></td><td>Checkbox<br></td><td>When checked and adding a CRM Note to a customer from Customers > *Click into the CRM Notes Tab* > *Add a CRM Note*<br><br>You will see a dropdown for Satisfaction Level.</td></tr><tr><td id="accmanagershowextradetails">Show additional agent assigning options in Customer settings tab<br></td><td>Checkbox<br></td><td>Adds the "Assigning and Account Manager" section to a User's Settings. This contains several options for appointing Agents to certain positions with regards to the User, for example: Account Manager.</td></tr><tr><td id="showaccountmanageronclientdetails">Show All Account Management/Contact information on the Details tab of Customer and Tickets<br></td><td>Checkbox<br></td><td>When enabled, this setting moves the account management data to the details tab of the customer screen (Assigning and Account Manager Dropdown appears in ticket details) and also shows it on the ticket details (if there is data in the account management fields).</td></tr><tr><td id="DefaultCustomerSiteUserView">Default view for "Sites and Users" tab within Customer details</td><td>Single Select</td><td>When viewing the 'Sites & Users' tab within a customer, this option determines whether to show all users at the customer or show a list of sites, by default.</td></tr><tr><td id="dosearchonaddress">Search on Address when searching Sites and Customers</td><td>Checkbox</td><td>This adds the "Address" field(s) to the search content that the End-User box will search through to locate the User you are looking for.<br></td></tr><tr><td id="user_name_to_display_in_dropdowns"><p data-pasted="true">User names to display in dropdown</p></td><td>Single Select</td><td><strong></strong>Here you can determine how a Users name will display in any dropdowns (i.e in the User Details on a Ticket).</td></tr><tr><td id="usersearchmode">User order in dropdowns</td><td>Single Select</td><td>Allows a choice between three ordering options for the Users in dropdown menus. These are either Alphabetical, by Rank, or Main Contact > Important > General User > Username.<br></td></tr><tr><td id="usersearchmode2">User search mode</td><td>Single Select</td><td>This presents choices as to how the User Search bar's search algorithm is configured. Simple will only match the query to Username, Email. Advanced will match to a lot more, including several Site fields. Contains Table will use many more User fields than Simple, but no Customer or Site matching. <br></td></tr><tr><td id="use_phone_int_search">Enable numeric phone number searching on Users</td><td>Checkbox</td><td>When checked, this will allow you to return search results when using a non-exact search of the user's phone number (i.e. search without spaces and area code). <strong><em>Note: Can affect performance. </em></strong><br></td></tr><tr><td id="allownewuserfromchangeuserscreen">Allow new Users to be created when changing User</td><td>Checkbox</td><td>Similar to the 'Create New Site' option, this allows the Agent to create a new User via the change/select End-User interface, instead of choosing an existing one.<br></td></tr><tr><td id="addressfieldtype">New ticket address field input</td><td>Single Select</td><td>This provides a choice regarding the input of an address on a new ticket. This can either be a free-text input, or a postcode lookup of all Halo addresses.<br></td></tr><tr><td id="sendaccountmanagernotifications">Enable Account Manager emails</td><td>Checkbox</td><td>When checked, should a Customer have an Account Manager set via their Settings tab; that Agent will receive email updates whenever a new ticket is logged or closed with that Customer.<br></td></tr><tr><td id="inform_users_for_clientsite_actions">Enable User Emails for all public Email Actions at Customer/Site level<br></td><td>Checkbox</td><td>When enabled, an option will show on a User's profile > Preferences > Customer Level Notifications or Site Level Notifications to be notified of any public Email Actions.<br><br>"Send this User an Email for all public email Actions at Customer level"/"Send this User an Email for all public email Actions at Site level"</td></tr><tr><td id="split_customers_area">Split the Customers area into Customers/Sites and contacts</td><td>Checkbox</td><td>Upon selection, this will split the Customers Area into two sections instead of three. These will be Customers and Sites, under each one will be any Contact values that are associated with them, and these will be separate lists with the relevant filter applied. The "Don't show Customers and Sites" option will also be made available.<br></td></tr><tr><td id="hide_customers">Don't show Customers and Sites</td><td>Checkbox</td><td>If the previous setting is enabled, this will essentially disable the concept of Sites and Customers, and will restrict Users to being singular entities, unrelated to a higher level. The option for the Floating Site will be removed.<br></td></tr><tr><td id="floating_contact_site">Floating Contact Customer/Site</td><td>Single Select</td><td>If the previous setting is not enabled, a site can be designated for floating contacts. The user's site and customer will not be shown, allowing them to effectively belong to no site.</td></tr><tr><td id="default_site">Default Customer/Site</td><td>Single Select</td><td>This will set a default Site and Customer for new Users created that are not assigned to one already.<br></td></tr><tr><td id="allowusermerging">Allow merging of Users</td><td>Checkbox</td><td>Enables the ability to merge Users, this will take the initial User (where the button is clicked from) and all their Tickets along with any other related entities such as Assets, and add these to the selected User. Any fields that are not populated on the selected User will be pulled from the initial User, however pre-populated ones will not be overridden. Fields that are user-specific, such as email addresses and network login will be retained on the merged <em id="isPasted">into</em> User. The initial User's profile will then be deleted.<br></td></tr><tr><td id="allowclientmerging">Allow merging of Customers</td><td>Checkbox</td><td><p id="isPasted">The agent must have the required permission to Read, Modify and Delete Customers and Edit Tickets.</p><p><br></p><p>When merging a Customer into another, all data will be transferred from the old Customer to the Customer selected to merge into. Only data that is not set on the selected Customer will be transferred.</p><p><br></p><p>The links between Customers and their respective integrations will be transferred given that there is not already an existing link between the Customer to merge into and that respective integration.</p><p><br></p><p>After the merge has been completed, the old User will be deleted. </p><p>This new option can be found in the customer area, it should not allow you to merge if any site names on the customer you're merging from is on the one you're merging into</p><p><br></p><p>Should merge everything across: sites, users, CRM notes, invoices, contracts, custom fields etc.</p><br></td></tr><tr><td id="remove_licences_when_inactive">Licenses are removed from Users when the User is made inactive</td><td>Checkbox</td><td>The licence count for the Customer's Site will be reduced accordingly when a User at that Site is made inactive. <br></td></tr><tr><td id="default_columns_id_clients">Customer Default Column Profile</td><td>Single Select</td><td>Sets a default Column Profile for anyone viewing the Customer list, this can be overridden on a per-Agent basis.<br></td></tr><tr><td id="default_columns_id_sites">Site Default Column Profile</td><td>Single Select</td><td>Sets a default Column Profile for anyone viewing the Site list, this can be overridden on a per-Agent basis.<br></td></tr><tr><td id="default_columns_id_users">User Default Column Profile</td><td>Single Select</td><td>Sets a default Column Profile for anyone viewing the Users list, this can be overridden on a per-Agent basis.<br></td></tr><tr><td id="configitem_columns">Configure Column Profiles</td><td>Button</td><td>Opens up the menu for creating and editing Column Profiles.<br></td></tr><tr><td id="default_view_ustomers_selectedid">Default List - Customers</td><td>Single Select</td><td>Appoints the first list that appears when the Customers screen is first viewed.<br></td></tr><tr><td id="log_clientsiteuser_views">Record when an Agent views a Customer, Site or User</td><td>Checkbox</td><td>When enabled, the ViewLog reporting table will store when agents have viewed and includes which agent, which customer, date and time.</td></tr><tr><td id="client_stopped_entities">Entities to prevent the creation of when a Customer's status is 'Stopped'</td><td>Multiple Select</td><td>Prevents creation of quotes, sales orders, and/or invoices when a customer's "Account Status" is set to "Stopped".</td></tr><tr><td id="user_out_of_office">Enable out-of-office functionality<br></td><td>Checkbox</td><td>When enabled, out of office dates and a message can be set against a user profile. This needs to be enabled to use other user OOO functionality.</td></tr><tr><td id="user_out_of_office_warnings">Show a warning when emailing out-of-office End-Users<br></td><td>Checkbox</td><td>Only applicable when 'Enable out-of-office functionality' is enabled .When enabled, a warning message will appear when agents compose an email to a user that is OOO. The message displayed can be set against the user profile. The agent will still be able to send the user an email, but will be made aware the user is out of office.<br></td></tr><tr><td id="user_out_of_office_auto_adjust_hold">Apply SLA hold interval and auto-close interval to the End-Users out-of-office end date<br></td><td>Checkbox</td><td>Only applicable when 'Enable out-of-office functionality' is enabled. When enabled, the next SLA hold reminder and auto-close reminder to be sent to a user will be recalculated based on the dates the user is OOO for. <br></td></tr><tr><td id="enable_user_password_expiry">Enable Password Expiry<br></td><td>Checkbox</td><td>When enabled, passwords for End-Users and Agents must be changed every X days. If past that time, the password must be reset to log in.</td></tr><tr><td id="user_password_expiry_days">Password expires after (X) days<br></td><td>Integer</td><td>Shows when "Enable Password Expiry" is enabled. Sets the number of days that passwords expire after.</td></tr><tr><td id="extend_agent_site_restrictions">Allow Agent Site Restrictions to restrict against the Site's Users and the Site's Organisation<br></td><td>Checkbox</td><td>When enabled alongside using Access Control for "Asset Permission Type" (Configuration > Asset Management), the "Site Restrictions" that shows on an Agent/Role in the Permissions tab will directly control which Sites an Agent can see.<br><br>Any Users not in the named Sites will be shown as "Unknown User" and cannot be accessed.<p><br></p><p>If the Agent has no access to any Sites at an Customer, the Customer cannot be accessed.</p></td></tr><tr><td id="default_phone_pref">Default Preferred Phone Method<br></td><td>Single Select</td><td>Allows the selection of a default for the Users' preferred contact method (via telephone), which contains various forms of phone numbers, such as work, mobile, etc..</td></tr><tr><td id="defaultischangeapprover">Default Can User Partake in Approvals<br></td><td>Checkbox<br></td><td>When checked, this will set the default for "This User Can Partake in Approvals" to Yes.</td></tr><tr><td id="defaultserviceaccesslevel">Default Service Access Level for new users</td><td>Single Select</td><td>Sets the default level of access to the Services menu that new Users have access to. A higher value here allows more services to be accessed, which are determined by the Service Level assigned to the services themselves.<br></td></tr><tr><td id="Defaultsitetimezone">Default Timezone for New Sites<br></td><td>Single Select<br></td><td>Allows the selection of a UTC-Based timezone to be set as a default for new Sites. This would commonly be used to establish a relatively accurate default for American clients vs. European clients, for example.<br></td></tr><tr><td id="autocreatecustomerreference">Automatic generation of Client Reference field</td><td>Single Select</td><td>When enabled, the Client Reference, i.e. a numerical or short reference that can be used to quickly identify that client, will be automatically generated, as opposed to having to be entered manually.</td></tr><tr><td id="default_user_role">Default Role</td><td>Single Select</td><td>Allows the choice of a default User Role to be added to new Users. </td></tr><tr><td id="default_user_web_access_level">Set default Web Access Level for new Users</td><td>Single Select</td><td>Sets the default web access level for new users who are not in the default Customer/Site for new tickets.</td></tr><tr><td id="unmapped_user_web_access_level">Set Web Access Level for new Users at the default Customer/Site for new Tickets</td><td>Single Select</td><td>Sets the default web access level for new users set on the default Customer/Site for new tickets.</td></tr><tr><td id="Default_Customer_relationship">Default Customer Relationship<br></td><td>Single Select<span style="white-space:pre;" id="isPasted"> </span><br></td><td>Determine the default customer relationship for new customers made in Halo. <a href="https://usehalo.com/haloitsm/guides/2127" target="_blank" rel="noopener noreferrer"><strong>Customer Relationships</strong></a></td></tr><tr><td id="default_client_billing_template">Customer Default Billing Template<br></td><td>Single Select</td><td>Here, you can choose a <a data-fr-linked="true" href="https://usehalo.com/halopsa/guides/2062" id="isPasted" target="_blank" rel="noopener noreferrer">billing template</a> that will be applied to newly created customers by default, providing an easy way to set the billing rules/a billing template to your customers. </td></tr><tr><td id="disable_unique_user_username_on_creation">Disable defaulting a Users Username to their Email Address if there is already an existing User with their Username at the same Site<br></td><td>Checkbox</td><td>When disabled, a user's username will default to their email address, if another user with the same username already exists at that site. When enabled the email will not be used as the username, multiple users at the site can have the same username. </td></tr><tr><td id="enable_auto_anonuser">Automatically anonymise Users after certain number of day of no interaction</td><td>Checkbox</td><td>This will set Users to be anonymous (i.e. no name or contact details) after a certain number of days. A selection will appear for this number when this is checked. The anonymising of a user can not be undone, it also will remove all of the effected User's Ticket details and Action history. <strong>Instead </strong><strong>it is recommended to mark the user as inactive manually.</strong><br><br>From v2.236+, you can specify the interaction types to look for before making a User anonymous. At least one interaction type must be selected for this feature to function.<p><br></p><p>The interaction types are inclusive, meaning a User must not have had any of the enabled interaction types in order to be anonymised. Therefore enabling more interaction types will mean more criteria must be met for a User to be anonymised.</p><p><br></p><p>For on premise HALO customers: You can set a maximum amount of Users that can be anonymised in one day by setting "AnonymiseBatchSize" in your AppSettings.json. The default is 200.</p></td></tr><tr><td id="days_until_anonuser">Number of days of no interaction before User is automatically anonymised </td><td>Integer</td><td>If the previous setting is enabled, the number of days a User has to be inactive for for them to be automatically marked as Anonymous.</td></tr><tr><td>Last login date of the User</td><td>Checkbox<br></td><td>When enabled the User will be made anonymous after the number of days specified above since the User last logged in. (Only shows when "Automatically anonymise Users after certain number of days of no interaction" is enabled).</td></tr><tr><td>Last email received or Action created by the User<br></td><td>Checkbox<br></td><td><strong></strong>When enabled the User will be made anonymous after the number of days specified above since the User last recieved an email or performed an action. (Only shows when "Automatically anonymise Users after certain number of days of no interaction" is enabled).<br></td></tr><tr><td>Last Mail Campaign email sent to the User<br></td><td>Checkbox<br></td><td><strong></strong>When enabled the User will be made anonymous after the number of days specified above since the User last was sent an email in a Mail Campaign. (Only shows when "Automatically anonymise Users after certain number of days of no interaction" is enabled).<br></td></tr><tr><td>Last Ticket created for the User<br></td><td>Checkbox<br></td><td><strong></strong>When enabled the User will be made anonymous after the number of days specified above since the User last had a ticket created against them. (Only shows when "Automatically anonymise Users after certain number of days of no interaction" is enabled). <br></td></tr><tr><td>Date the User was created<br></td><td>Checkbox<br></td><td><strong></strong>When enabled the User will be made anonymous after the number of days specified above since the User's account was created. (Only shows when "Automatically anonymise Users after certain number of days of no interaction" is enabled).</td></tr><tr><td id="redact_card_details">Automatically redact card numbers from new Tickets and Actions<br></td><td>Single Select<br></td><td>Allows you to have card numbers entered against tickets be redacted, either partially or fully. Numbers that follow the format/length of card numbers will be redacted, excluding URLs and phone numbers (starting with +). Once enabled only numbers on new tickets/actions will be redacted, this will not apply retroactively. This uses the Luhn Check Algorithm to detect if numbers between 13 and 19 digits could be a card number, this cannot guarantee all card numbers will be redacted successfully, or some non-card numbers won't be redacted.</td></tr><tr><td id="redact_ssn"><p id="redact_ssn">Automatically redact numbers that fit Social Security Number format from new Tickets and Actions</p></td><td>Single Select</td><td>Allows SSNs to be redacted when opening tickets or on an action, either partially or fully. Numbers that follow the format XXX-XX-XXXX or XXXXXXXXX will be included.</td></tr><tr><td id="use_context_aware_redaction">Use additional context aware redaction rules<br></td><td>Checkbox</td><td>When enabled, a certain number of characters either side can be set to check.</td></tr><tr><td id="context_aware_redaction_characters">Context aware strength<br></td><td>Integer</td><td>Shows if above is enabled. The value entered here will be the number of characters either side of the number that are checked for context that would suggest it should not be redacted, i.e. a "+" for a phone number.</td></tr><tr><td id="clientimportidentifier">Unique identifier for Customers<br></td><td>Single Select<br></td><td>When importing Clients via CSV, this field will be used as a 'matching' field i.e. if 'Name' is selected in here and an existing client has the same name as one being imported, that client will be updated instead of being duplicated</td></tr><tr><td id="siteimportidentifier">Unique identifier for Sites<br></td><td>Single Select<br></td><td>When importing sites via CSV, this field will be used as a 'matching' field i.e. if 'Name' is selected in here & an existing site has the same name as one being imported, that site will be updated instead of being duplicated<br></td></tr><tr><td id="importcustomers">Import Customers & Sites</td><td>Button</td><td>Opens up the Importing interface for Customers and Sites. This will require the upload of a CSV to the system, with correctly named column headers, which should correspond to Halo's fields. Examples can be downloaded from atop this menu.</td></tr><tr><td id="importaccounts">Import Accounts</td><td>Button</td><td>Opens up the Importing interface for Accounts. This will require the upload of a CSV to the system, with correctly named column headers, which should correspond to Halo's fields. Examples can be downloaded from atop this menu. Only visible as an option when use of Accounts and Prospects is enabled in Configuration > Sales > General Settings.<br></td></tr><tr><td id="userimportidentifier">Unique identifier for Users<br></td><td>Single Select<br></td><td>When importing end-users via CSV, this field will be used as a 'matching' field i.e. if 'Emails Address' is selected in here & an existing end-user has the same email address as one being imported, that end-user will be updated instead of being duplicated.<br></td></tr><tr><td id="importusers">Import Users</td><td>Button</td><td>Opens up the Importing interface for Users. This will require the upload of a CSV to the system, with correctly named column headers, which should correspond to Halo's fields. Examples can be downloaded from atop this menu.<br></td></tr><tr><td id="importprospects">Import Prospects</td><td>Button</td><td>Opens up the Importing interface for Prospects. This will require the upload of a CSV to the system, with correctly named column headers, which should correspond to Halo's fields. Examples can be downloaded from atop this menu. Only visible as an option when use of Accounts and Prospects is enabled in Configuration > Sales > General Settings.<br></td></tr><tr><td id="importaddresses">Import Addresses</td><td>Button</td><td>Opens up the Importing interface for Addresses. This will require the upload of a CSV to the system, with correctly named column headers, which should correspond to Halo's fields. Examples can be downloaded from atop this menu.<br></td></tr></tbody></table><p><br></p>
