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</style><p><strong>In this guide we will cover:</strong></p><p><strong>- Showing Child Tickets on the User Portal</strong></p><p><strong>- Configuring the Tab</strong></p><p><br></p><p><br></p><p><strong><span style="font-size: 14pt;">Showing Child Tickets on the User Portal</span></strong></p><p>For End-Users to see child tickets on the portal you will first need to set the ticket type level setting to determine what child tickets they can see:</p><p><br></p><p>Configuration > Tickets > Ticket Types > Details.</p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjgxMTg0MTRjLWFhOTAtNGVjMy1hM2JhLTI4YWRkMGVmZDNiMiJ9.YH6hSvBrt2h83guD6b04bWyQ1IoEOCm8hmOu8O03JcA" class="fr-fic fr-fil fr-dib" width="982" height="752"></p><p><strong><span style="font-size: 10pt;">Fig 1. Show Child Tasks on the End-User Portal</span></strong></p><p><br></p><p>The default for this option is set to no for all ticket types, unless specified otherwise. The third setting displayed above as 'Yes and ignore User permissions' will ignore all permissions the user has and will only check if the ticket is visible on the portal, and will display if that is true. (However, they will not be able to navigate to this ticket).</p><p><br></p><p>After this setup is complete, the user will be able to see a second tab on their tickets in the portal to view any child tickets:</p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjczZGY4Y2EwLTEzM2YtNDFhNC1iZjgwLTY4MzkyOGMzNjZkNiJ9.2m6Pjj9jQGAli0YPo9Psp4-ECc-H_Uz7pSmkb8Wyd0M" class="fr-fic fr-fil fr-dib" width="866" height="406"></p><p><strong><span style="font-size: 10pt;">Fig 2. Child Tickets Tab</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Configuring the Tab</span></strong></p><p>If the user wants to switch the view that they are seeing these child tickets in, they can use the 3 dots in the top right to do so:</p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijc0M2MyNWMwLTY1YmEtNGZjNC1iZWEwLTEyYzAyYjdiNWJiYyJ9.An2ksZP-q-0SzZrcsWR7S-TMnhPOPEkRMc7sOmlxqBk" class="fr-fic fr-fil fr-dib" style="width: 840px; height: 397.5px;" width="840" height="397.5"></p><p><strong><span style="font-size: 10pt;">Fig 3. Changing the View</span></strong></p>
