<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><p><strong>Configuration > Email > Mailbox Setup</strong></p><p><span style="font-size: 11pt;"><br></span></p><p><span style="font-size: 11pt;"><strong>Related Guides:</strong></span></p><ul><li style="font-size: 11pt;"><a href="https://usehalo.com/haloitsm/guides/1521/" rel="noopener noreferrer" target="_blank"><strong>Google Mail Setup (Setting up Google Application)</strong></a></li><li style="font-size: 11pt;"><a href="https://usehalo.com/haloitsm/guides/2639/" rel="noopener noreferrer" target="_blank"><strong>Office 365/Azure Mailbox Setup</strong></a></li></ul>
<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;
}
</style><style>
p {
margin: 0;
}
span.fr-emoticon.fr-emoticon-img {
background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle;
}
span.fr-emoticon {
font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0;
}
blockquote {
border-left: solid 2px #5e35b1; color: #5e35b1; margin-left: 0; padding-left: 5px;
}
blockquote blockquote {
border-color: #00bcd4; color: #00bcd4;
}
blockquote blockquote blockquote {
border-color: #43a047; color: #43a047;
}
table.grid {
border-collapse: collapse;
}
table.grid td,
table.grid th {
border: 1px solid #ddd;
}
.fr-fic.fr-dib {
display: block; margin: 5px auto;
}
.fr-fic.fr-dib.fr-fir {
text-align: right; margin: 5px 0 5px auto;
}
.fr-fic.fr-dib.fr-fil {
text-align: left; margin: 5px auto 5px 0;
}
.fr-fic.fr-dii {
float: none; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fil {
float: left; margin: 5px auto;
}
.fr-fic.fr-dii.fr-fir {
float: right; margin: 5px auto;
}
img.fr-dib.fr-fir {
margin-right: 0; text-align: right;
}
img.fr-dib.fr-fil {
margin-left: 0; text-align: left;
}
img.fr-dib {
margin: 5px auto; display: block; float: none;
}
img.fr-bordered {
box-sizing: content-box; border: solid 5px #CCC;
}
img.fr-shadow {
box-shadow: 10px 10px 5px 0px #cccccc;
}
img.fr-rounded {
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</style><p><strong><span style="font-size: 14pt;">Table View</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 16.1344%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 50.6057%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="">Name</td><td style="width: 16.1344%;">Header</td><td style="width: 50.6057%; text-align: left;">The name of the Mailbox, as it appears in lists.</td></tr><tr><td style="width: 33.3333%;" id="">Server</td><td style="width: 16.1344%;">Header</td><td style="width: 50.6057%; text-align: left;">The type of Mailbox this is, i.e. how / where it is hosted.</td></tr><tr><td style="width: 33.3333%;" id="">Username</td><td style="width: 16.1344%;">Header</td><td style="width: 50.6057%; text-align: left;">The Username used to log into this mailbox. This is <strong>not </strong>necessarily the Email Address associated with the mailbox.</td></tr><tr><td style="width: 33.3333%;" id="">Enabled</td><td style="width: 16.1344%;">Header</td><td style="width: 50.6057%; text-align: left;">Shows if the Mailbox is active or not.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Top Bar</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 14.2862%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 52.3805%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;">Edit / Save</td><td style="width: 14.2862%;">Button</td><td style="width: 52.3805%; text-align: left;">Enables edit mode, and saves changes made.</td></tr><tr><td style="width: 33.3333%;">Access Control</td><td style="width: 14.2862%;">Button</td><td style="width: 52.3805%; text-align: left;">Allows you to control who has access to see and/or edit the configuration of the mailbox. Agents do not need access control to use the mailbox. </td></tr></tbody></table><p><br></p><p><strong><span style="font-size: 14pt;">Incoming (All types)</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 15.7546%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 50.9855%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="name">Mailbox Name</td><td style="width: 15.7546%;">Free Text</td><td style="width: 50.9855%; text-align: left;">The name of the Mailbox as it will appear in lists.</td></tr><tr><td style="width: 33.3333%;" id="enabled">Enabled</td><td style="width: 15.7546%;">Checkbox</td><td style="width: 50.9855%; text-align: left;">Whether or not the Mailbox is currently active and in use.</td></tr><tr><td style="width: 33.3333%;" id="type">Mailbox Connection Type</td><td style="width: 15.7546%;">Single Select (One-Time)</td><td style="width: 50.9855%; text-align: left;">This dictates how the Mailbox is set up. Choices include main mailbox providers, the most popular being Office 365 / Azure. The choice made here will dictate the fields required in the relevant sections as follows.</td></tr><tr><td style="width: 33.3333%;" id="editCredentials">Credentials</td><td style="width: 15.7546%;">Button</td><td style="width: 50.9855%; text-align: left;">This pulls up a pop-up window in which credentials are entered.</td></tr><tr><td style="width: 33.3333%;" id="tickettype_id">Ticket Type for New Tickets Created from this Mailbox<br></td><td style="width: 15.7546%;">Single Select</td><td style="width: 50.9855%; text-align: left;">This determines the Ticket Type which incoming, unmatched Emails will generate upon coming into the system. Ideally this would be linked to some sort of initial workflow.<br></td></tr><tr><td style="width: 33.3333%;" id="dontsendack">Send New Ticket Acknowledgements Emails</td><td style="width: 15.7546%;">Checkbox</td><td style="width: 50.9855%; text-align: left;">When enabled, when unmatched Emails come into the system and create a Ticket, an acknowledgement will be sent to the sender to let them know the Ticket was received and has been created. This will use the default acknowledgement Email template.</td></tr><tr><td style="width: 33.3333%;" id="site_prefix_matching">Allow subject prefix Site matching for new Tickets</td><td style="width: 15.7546%;">Checkbox</td><td style="width: 50.9855%; text-align: left;">The prefix for each Site can be configured on the Settings tab of each individual Site. If the email subject's prefix matches a Site prefix, the new Ticket will be assigned to a User at the Site.</td></tr><tr><td style="width: 33.3333%;" id="site_wildcard_matching">Allow subject wildcard Site matching for new Tickets<br></td><td style="width: 15.7546%;">Checkbox<br></td><td style="width: 50.9855%; text-align: left;">The wildcard for each Site can be configured on the Settings tab of each individual Site. If a Site's wildcard appears in the email subject, the new Ticket will be assigned to a User at the Site.<br></td></tr><tr><td style="width: 33.3333%;" id="site_domain_matching">Allow from address domain Site matching for new Tickets</td><td style="width: 15.7546%;">Checkbox</td><td style="width: 50.9855%; text-align: left;">A list of domains for each Site can be configured on the Settings tab of each individual Site. If the domain of the from address matches a Site domain, the new Ticket will be assigned to a User at the Site.</td></tr><tr><td style="width: 33.3333%;" id="site_tocc_matching">Allow To/Cc address Site matching for new Tickets</td><td style="width: 15.7546%;">Checkbox<br></td><td style="width: 50.9855%; text-align: left;">A list of To/Cc addresses for each Site can be configured on the Settings tab of each individual Site. If any To/Cc recipient matches a Site's email address, the new Ticket will be assigned to a User at the Site.<br></td></tr><tr><td style="width: 33.3333%;" id="unmatched_users">If the email sender cannot be matched to a User<br></td><td style="width: 15.7546%;">Single Select</td><td style="width: 50.9855%; text-align: left;">You can use the global setting, assign to a default user (Agent selection field will appear), Create a new User and assign the Ticket to the new User(Default site, welcome emails and acknowledgements will be configurable), or Ignore the email if no valid Site/User can be found.</td></tr><tr><td style="width: 33.3333%;" id="">Override default site / user</td><td style="width: 15.7546%;">Single Select</td><td style="width: 50.9855%; text-align: left;">This provides an option to have a default Site / User for new tickets coming into this specific mailbox. This will override the system-wide default. Common uses consist of having seperate mailboxes for different teams who deal with certain types of customer.</td></tr><tr><td style="width: 33.3333%;" id="stopnewticketsviaemail">Don't allow new Tickets via email<br></td><td style="width: 15.7546%;">Checkbox</td><td style="width: 50.9855%; text-align: left;">When checked, any email that are sent to this mailbox will not create tickets. Emails will still update existing tickets. This can be overriden by creating an email rule with type 'Help request'.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Outgoing (All Types)</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 15.5126%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 51.1541%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="">Send a Test Email</td><td style="width: 15.5126%;">Button</td><td style="width: 51.1541%; text-align: left;">This will open up a small menu where an email address can be specified. Once populated and saved, this will send an email to that address, with the currently configured SMTP settings.<br></td></tr><tr><td style="width: 33.3333%;" id="messagegroup_id">Message Group</td><td style="width: 15.5126%;">Single Select</td><td style="width: 51.1541%; text-align: left;">This determines which Message Group is used when sending from this Mailbox. These are used to ensure the correct information is being used in outgoing email templates between several mailboxes.</td></tr><tr><td style="width: 33.3333%;" id="restriction_type">Sending Restrictions</td><td style="width: 15.5126%;">Single Select</td><td style="width: 51.1541%; text-align: left;">This option determines who can use this Mailbox to send Emails. Upon the selection of any level, a single select box will open up, allowing you to choose which team/department/organisation can access this mailbox. Restrictions can be set using a table, allowing you to give access to multiple teams/departments/organisations. </td></tr><tr><td style="width: 33.3333%;" id="showinfromaddress">Show in "From Address"</td><td style="width: 15.5126%;">Checkbox</td><td style="width: 51.1541%; text-align: left;">When unchecked, this will stop the mailbox being available to manually be selected when sending Emails via actions. The mailbox can still be used to send Email in other ways, such as automatic emails or actions where the From Address is forced.</td></tr><tr><td style="width: 33.3333%;" id="signature_overrides">Email Signature Overrides</td><td style="width: 15.5126%;">List</td><td style="width: 51.1541%; text-align: left;">This is a list of Agents who have a Signature override for that particular mailbox. This is relevant when Agents need different signatures depending on where it is they are mailing from. For example a Support Mailbox may require a different manner or Signature to an Accounts Mailbox. The signature specific to the mailbox will be customisable when adding agents to the table.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Incoming - Office 365 / Azure</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 15.7546%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 50.9121%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="azure_authentication_type">Authentication Method<br></td><td style="width: 15.7546%;">Single Select</td><td style="width: 50.9121%; text-align: left;">The Authorisation Code option should be selected if you are setting up the scan method, Client Credentials is for the webhook method and Managed Identity is for On-Prem customers. The Client Credentials method is the method used for setting up a shared mailbox.</td></tr><tr><td style="width: 33.3333%;" id="inbound_method">Method</td><td style="width: 15.7546%;">Single Select<br></td><td style="width: 50.9121%; text-align: left;">Webhooks or Scan can be selected here, the webhook method is recommended as it is instant email processing. The scan method is good to use if you would like to setup a shared mailbox (A mailbox that can ingest mail that customers send to it, but the main mailbox is how Azure/ Halo processes the emails). To use the shared mailbox method, the Authorisation Code option must be selected above.</td></tr><tr><td style="width: 33.3333%;" id="azuretenant">Azure Tenant ID</td><td style="width: 15.7546%;">Free Text</td><td style="width: 50.9121%; text-align: left;">This will be the ID of the Tenant that the mailbox application is set up in within your Azure system.</td></tr><tr><td style="width: 33.3333%;" id="azureappid">Azure Application ID</td><td style="width: 15.7546%;">Free Text</td><td style="width: 50.9121%; text-align: left;">This will be the ID of the Application through which you are linking the Mailbox to Halo with.</td></tr><tr><td style="width: 33.3333%;" id="new_client_secret">Azure Application Secret</td><td style="width: 15.7546%;">Free Text (Encrypted)</td><td style="width: 50.9121%; text-align: left;">This will be the field in which you paste the one-time Secret Azure provides you with to link the application with. Should the mailbox be disconnected at any point, a new Secret will need to be generated. They are also allocated an Exipry time when created; when this is met, the Secret will need regenerating too.</td></tr><tr><td style="width: 33.3333%;" id="">Authorise Application</td><td style="width: 15.7546%;">Button</td><td style="width: 50.9121%; text-align: left;">This will present itself once the IDs and Secret have been provided and saved. Use this button to sign into the relevant Microsoft account in order to finally authorise the Mailbox.</td></tr><tr><td style="width: 33.3333%;" id="safe_attachment_policy">Microsoft Defender Safe Attachment Policy<br></td><td style="width: 15.7546%;">Single Select<br></td><td style="width: 50.9121%; text-align: left;"><p><strong>Using webhooks for mail delivery when Dynamic Delivery is in use is not advised.</strong></p><p id="isPasted">When "Dynamic Delivery" is in use, emails will be checked for attachments with a name matching the placeholder value specified below. If found, the current processing attempt will be stopped. The first two attempts will fail. On the third attempt, the email should be processed regardless.</p></td></tr><tr><td style="width: 33.3333%;" id="">Attachment Name Placeholder<br></td><td style="width: 15.7546%;">Checkbox<br></td><td style="width: 50.9121%; text-align: left;">When "Dynamic Delivery" is in use, an attachment placeholder name can be specified. This should match the name that is used by Microsoft Defender when an attachment scan is still in progress.<br><br>Whenever an email is processed via the incoming service, if an attachment name on the email matches the placeholder name specified, the processing attempt will be stopped. On the third and final attempt, if an email still has an attachment name matching the placeholder name, it will be processed regardless.<br></td></tr><tr><td style="width: 33.3333%;" id="azureleavemailininbox">Leave emails in the Inbox and only process emails recieved after the date/time below<br></td><td style="width: 15.7546%;">Checkbox<br></td><td style="width: 50.9121%; text-align: left;">All emails before the cut off date will not be processed by Halo, they will stay in the inbox of the polled mailbox.</td></tr><tr><td style="width: 33.3333%;" id="azuredatecutoff">Date/Time to process emails recieved after<br></td><td style="width: 15.7546%;">Date and Time</td><td style="width: 50.9121%; text-align: left;">Select a cut off date for when emails should continue to be processed from. This will update automatically after emails are processed - be careful when adjusting so that emails are not processed again<br></td></tr><tr><td style="width: 33.3333%;" id="">Deleted Items</td><td style="width: 15.7546%;">Button</td><td style="width: 50.9121%; text-align: left;">You can search for mail that has been processed by Halo and sent to the deleted folder on the mailbox. This means you wil be able to move deleted items back into the inbox folder, so it can be processed by Halo again.<br><br><strong>To Test:</strong><br><p id="isPasted">When clicking the Deleted Items button, a search window will appear, allowing you to apply search criteria on the subject and the from fields.</p><p><br></p><p>Only items deleted in the last 30 days and a maximum of 50 records (ordered by date received in descending order) will be returned.</p><p><br></p><p>When okaying the search, the import screen will appear allowing you to choose which deleted item(s) you would like to restore.</p></td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Outgoing - Office 365 / Azure</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 15.6411%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 51.0256%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="usesmtpforazuremailbox">Use SMTP instead of Graph API for outbound email</td><td style="width: 15.6411%;">Checkbox</td><td style="width: 51.0256%; text-align: left;">Upon selection, this will open up a variety of fields for setting outgoing email settings from this mailbox. These will be used instead of the Graph API setup configured on the Azure side.</td></tr><tr><td style="width: 33.3333%;" id="smtpserver">SMTP Server Address</td><td style="width: 15.6411%;">Free Text</td><td style="width: 51.0256%; text-align: left;">This is where the SMTP Server Address should be entered.</td></tr><tr><td style="width: 33.3333%;" id="smtpaddress">From/Reply Address</td><td style="width: 15.6411%;">Free Text</td><td style="width: 51.0256%; text-align: left;">This is the Email address that will be used to route outgoing emails through, and will therefore be what appears on the recipient's end as the sender.</td></tr><tr><td style="width: 33.3333%;" id="smtpdisplayname">Display Name</td><td style="width: 15.6411%;">Free Text</td><td style="width: 51.0256%; text-align: left;">This will be the name given to the recipient for the sender of the email.</td></tr><tr><td style="width: 33.3333%;" id="smtpusername">Username</td><td style="width: 15.6411%;">Free Text</td><td style="width: 51.0256%; text-align: left;">This is the Username that is needed for authenticating into the SMTP server.</td></tr><tr><td style="width: 33.3333%;" id="smtppassword">Password</td><td style="width: 15.6411%;">Free Text (Encrypted) </td><td style="width: 51.0256%; text-align: left;">This is the Password that is needed for authenticating into the SMTP server.</td></tr><tr><td style="width: 33.3333%;" id="smtpusetls">Use TLS</td><td style="width: 15.6411%;">Checkbox</td><td style="width: 51.0256%; text-align: left;">When checked (this is reccomended for most clients), this will enable Transport Layer Security, which is an encryption protocol to protect your email and it's data in transit. </td></tr><tr><td style="width: 33.3333%;" id="smtpport">Port</td><td style="width: 15.6411%;">Integer</td><td style="width: 51.0256%; text-align: left;">This is the Port that will be used for the SMTP connection, port 25 will be used if nothing else is specified.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Incoming - Google</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 15.656%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 51.0841%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="">Client ID</td><td style="width: 15.656%;">Free Text</td><td style="width: 51.0841%; text-align: left;">This will be the Client ID that is provided once you create credentials for your Google connection.</td></tr><tr><td style="width: 33.3333%;" id="">Client Secret</td><td style="width: 15.656%;">Free Text (Encrpyted)</td><td style="width: 51.0841%; text-align: left;">This will be the Secret that is provided once you create credentials for your Google connection.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Outgoing - Google</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 15.4357%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 51.231%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="">SMTP Server Address</td><td style="width: 15.4357%;">Free Text</td><td style="width: 51.231%; text-align: left;">This is where the SMTP Server Address shoud be entered.</td></tr><tr><td style="width: 33.3333%;" id="">From/Reply Address</td><td style="width: 15.4357%;">Free Text</td><td style="width: 51.231%; text-align: left;">This is the Email address that will be used to route outgoing emails through, and will therefore be what appears on the recipient's end as the sender.</td></tr><tr><td style="width: 33.3333%;" id="">Display Name</td><td style="width: 15.4357%;">Free Text</td><td style="width: 51.231%; text-align: left;">This will be the name given to the recipient for the sender of the email.</td></tr><tr><td style="width: 33.3333%;" id="">Username</td><td style="width: 15.4357%;">Free Text</td><td style="width: 51.231%; text-align: left;">This is the Username that is needed for authenticating into the SMTP server.</td></tr><tr><td style="width: 33.3333%;" id="">Password</td><td style="width: 15.4357%;">Free Text (Encrypted) </td><td style="width: 51.231%; text-align: left;">This is the Password that is needed for authenticating into the SMTP server.</td></tr><tr><td style="width: 33.3333%;" id="">Use TLS</td><td style="width: 15.4357%;">Checkbox</td><td style="width: 51.231%; text-align: left;">When checked (this is reccomended for most clients), this will enable Transport Layer Security, which is an encryption protocol to protect your email and it's data in transit. </td></tr><tr><td style="width: 33.3333%;" id="">Port</td><td style="width: 15.4357%;">Integer</td><td style="width: 51.231%; text-align: left;">This is the Port that will be used for the SMTP connection, port 25 will be used if nothing else is specified.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Incoming - POP3</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 15.4919%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 51.2482%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="">Server</td><td style="width: 15.4919%;">Free Text</td><td style="width: 51.2482%; text-align: left;">Place your POP3 Server Address here.</td></tr><tr><td style="width: 33.3333%;" id="">Username</td><td style="width: 15.4919%;">Free Text</td><td style="width: 51.2482%; text-align: left;">This will be the Username that you are using to Authenticate into your POP3 app with.</td></tr><tr><td style="width: 33.3333%;" id="">Password</td><td style="width: 15.4919%;">Free Text (Encrypted) </td><td style="width: 51.2482%; text-align: left;">This will be the Password that you are using to Authenticate into your POP3 app with.</td></tr><tr><td style="width: 33.3333%;" id="">Use TLS/SSL</td><td style="width: 15.4919%;">Checkbox</td><td style="width: 51.2482%; text-align: left;">When checked (this is reccomended), this will enable encryption in transit, so that your Emails and their are protected when moving between mailboxes.</td></tr><tr><td style="width: 33.3333%;" id="">Port</td><td style="width: 15.4919%;">Integer</td><td style="width: 51.2482%; text-align: left;">This is the Port that will be used for your POP3 application.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Outgoing - POP3</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 15.6043%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 51.0624%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="">Use SMTP instead of Graph API for outbound email</td><td style="width: 15.6043%;">Checkbox</td><td style="width: 51.0624%; text-align: left;">Upon selection, this will open up a variety of fields for setting outgoing email settings from this mailbox. These will be used instead of the Graph API setup configured on the Azure side.</td></tr><tr><td style="width: 33.3333%;" id="">SMTP Server Address</td><td style="width: 15.6043%;">Free Text</td><td style="width: 51.0624%; text-align: left;">This is where the SMTP Server Address shoud be entered.</td></tr><tr><td style="width: 33.3333%;" id="">From/Reply Address</td><td style="width: 15.6043%;">Free Text</td><td style="width: 51.0624%; text-align: left;">This is the Email address that will be used to route outgoing emails through, and will therefore be what appears on the recipient's end as the sender.</td></tr><tr><td style="width: 33.3333%;" id="">Display Name</td><td style="width: 15.6043%;">Free Text</td><td style="width: 51.0624%; text-align: left;">This will be the name given to the recipient for the sender of the email.</td></tr><tr><td style="width: 33.3333%;" id="">Username</td><td style="width: 15.6043%;">Free Text</td><td style="width: 51.0624%; text-align: left;">This is the Username that is needed for authenticating into the SMTP server.</td></tr><tr><td style="width: 33.3333%;" id="">Password</td><td style="width: 15.6043%;">Free Text (Encrypted) </td><td style="width: 51.0624%; text-align: left;">This is the Password that is needed for authenticating into the SMTP server.</td></tr><tr><td style="width: 33.3333%;" id="">Use TLS</td><td style="width: 15.6043%;">Checkbox</td><td style="width: 51.0624%; text-align: left;">When checked (this is reccomended for most clients), this will enable Transport Layer Security, which is an encryption protocol to protect your email and it's data in transit. </td></tr><tr><td style="width: 33.3333%;" id="">Port</td><td style="width: 15.6043%;">Integer</td><td style="width: 51.0624%; text-align: left;">This is the Port that will be used for the SMTP connection, port 25 will be used if nothing else is specified.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Incoming - IMAP</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 15.7294%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 50.9373%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="">Server</td><td style="width: 15.7294%;">Free Text</td><td style="width: 50.9373%; text-align: left;">Place your IMAP server address here.</td></tr><tr><td style="width: 33.3333%;" id="">Email Address</td><td style="width: 15.7294%;">Free Text</td><td style="width: 50.9373%; text-align: left;">This is the Email Address you are using to Authenticate with. This is also the address you are trying to register as a mailbox.</td></tr><tr><td style="width: 33.3333%;" id="">Password</td><td style="width: 15.7294%;">Free Text (Encrypted)</td><td style="width: 50.9373%; text-align: left;">This is the Password you are using to Authenticate with.</td></tr><tr><td style="width: 33.3333%;" id="">Use TLS/SSL</td><td style="width: 15.7294%;">Checkbox</td><td style="width: 50.9373%; text-align: left;">When checked (this is reccomended), this will enable encryption in transit, protecting your email and it's content between mailboxes.</td></tr><tr><td style="width: 33.3333%;" id="">TLS/SSL Type</td><td style="width: 15.7294%;">Single Select</td><td style="width: 50.9373%; text-align: left;">You can choose here which form of Encryption is used if Encryption is enabled.</td></tr><tr><td style="width: 33.3333%;" id="">Port</td><td style="width: 15.7294%;">Integer</td><td style="width: 50.9373%; text-align: left;">This is the Port that will be used for your incoming IMAP connection.</td></tr><tr><td style="width: 33.3333%;" id="">Leave emails in the Inbox and only process emails recieved after the date/time below<br></td><td style="width: 15.7546%;">Checkbox<br></td><td style="width: 50.9121%; text-align: left;">All emails before the cut off date will not be processed by Halo, they will stay in the inbox of the polled mailbox.</td></tr><tr><td style="width: 33.3333%;" id="">Date/Time to process emails recieved after<br></td><td style="width: 15.7546%;">Date and Time</td><td style="width: 50.9121%; text-align: left;">Select a cut off date for when emails should continue to be processed from. This will update automatically after emails are processed - be careful when adjusting so that emails are not processed again<br></td></tr><tr><td style="width: 33.3333%;" id="">Deleted Items</td><td style="width: 15.7294%;">Button</td><td style="width: 50.9373%; text-align: left;"><p>You can search for mail that has been processed by Halo and sent to the deleted folder on the mailbox. This means you wil be able to move deleted items back into the inbox folder, so it can be processed by Halo again.</p><p><br></p><p><strong>To Test:</strong></p><p>When clicking the Deleted Items button, a search window will appear, allowing you to apply search criteria on the subject and the from fields.</p><p><br></p><p>Only items deleted in the last 30 days and a maximum of 50 records (ordered by date received in descending order) will be returned.</p><p><br></p><p>When okaying the search, the import screen will appear allowing you to choose which deleted item(s) you would like to restore.</p></td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Outgoing - IMAP</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 15.6778%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 50.9889%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="">Use SMTP instead of Graph API for outbound email</td><td style="width: 15.6778%;">Checkbox</td><td style="width: 50.9889%; text-align: left;">Upon selection, this will open up a variety of fields for setting outgoing email settings from this mailbox. These will be used instead of the Graph API setup configured on the Azure side.</td></tr><tr><td style="width: 33.3333%;" id="">SMTP Server Address</td><td style="width: 15.6778%;">Free Text</td><td style="width: 50.9889%; text-align: left;">This is where the SMTP Server Address shoud be entered.</td></tr><tr><td style="width: 33.3333%;" id="">From/Reply Address</td><td style="width: 15.6778%;">Free Text</td><td style="width: 50.9889%; text-align: left;">This is the Email address that will be used to route outgoing emails through, and will therefore be what appears on the recipient's end as the sender.</td></tr><tr><td style="width: 33.3333%;" id="">Display Name</td><td style="width: 15.6778%;">Free Text</td><td style="width: 50.9889%; text-align: left;">This will be the name given to the recipient for the sender of the email.</td></tr><tr><td style="width: 33.3333%;" id="">Username</td><td style="width: 15.6778%;">Free Text</td><td style="width: 50.9889%; text-align: left;">This is the Username that is needed for authenticating into the SMTP server.</td></tr><tr><td style="width: 33.3333%;" id="">Password</td><td style="width: 15.6778%;">Free Text (Encrypted) </td><td style="width: 50.9889%; text-align: left;">This is the Password that is needed for authenticating into the SMTP server.</td></tr><tr><td style="width: 33.3333%;" id="">Use TLS</td><td style="width: 15.6778%;">Checkbox</td><td style="width: 50.9889%; text-align: left;">When checked (this is reccomended for most clients), this will enable Transport Layer Security, which is an encryption protocol to protect your email and it's data in transit. </td></tr><tr><td style="width: 33.3333%;" id="">Port</td><td style="width: 15.6778%;">Integer</td><td style="width: 50.9889%; text-align: left;">This is the Port that will be used for the SMTP connection, port 25 will be used if nothing else is specified.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Incoming - EWS</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 15.8762%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 50.7905%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="">Email Address</td><td style="width: 15.8762%;">Free Text</td><td style="width: 50.7905%; text-align: left;">This is the Email Address that you are trying to connect to.</td></tr><tr><td style="width: 33.3333%;" id="">Username</td><td style="width: 15.8762%;">Free Text</td><td style="width: 50.7905%; text-align: left;">This is the Username you are using to authenticate into the application with. This should be left blank if Office 365 is being used.</td></tr><tr><td style="width: 33.3333%;" id="">Password</td><td style="width: 15.8762%;">Free Text (Encrypted)</td><td style="width: 50.7905%; text-align: left;">This is the Password you are using to authenticate into the application with.<br></td></tr><tr><td style="width: 33.3333%;" id="">Server</td><td style="width: 15.8762%;">Free Text</td><td style="width: 50.7905%; text-align: left;">This is the address of the Server that the Mailbox is on.</td></tr><tr><td style="width: 33.3333%;" id="">Deleted Items</td><td style="width: 15.8762%;">Button</td><td style="width: 50.7905%; text-align: left;"><p id="isPasted">You can search for mail that has been processed by Halo and sent to the deleted folder on the mailbox. This means you wil be able to move deleted items back into the inbox folder, so it can be processed by Halo again.</p><p><br></p><p><strong>To Test:</strong></p><p>When clicking the Deleted Items button, a search window will appear, allowing you to apply search criteria on the subject and the from fields.</p><p><br></p><p>Only items deleted in the last 30 days and a maximum of 50 records (ordered by date received in descending order) will be returned.</p><p><br></p><p>When okaying the search, the import screen will appear allowing you to choose which deleted item(s) you would like to restore.</p></td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Outgoing - EWS</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 16.1917%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 50.475%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="">Use SMTP instead of Graph API for outbound email</td><td style="width: 16.1917%;">Checkbox</td><td style="width: 50.475%; text-align: left;">Upon selection, this will open up a variety of fields for setting outgoing email settings from this mailbox. These will be used instead of the Graph API setup configured on the Azure side.</td></tr><tr><td style="width: 33.3333%;" id="">SMTP Server Address</td><td style="width: 16.1917%;">Free Text</td><td style="width: 50.475%; text-align: left;">This is where the SMTP Server Address shoud be entered.</td></tr><tr><td style="width: 33.3333%;" id="">From/Reply Address</td><td style="width: 16.1917%;">Free Text</td><td style="width: 50.475%; text-align: left;">This is the Email address that will be used to route outgoing emails through, and will therefore be what appears on the recipient's end as the sender.</td></tr><tr><td style="width: 33.3333%;" id="">Display Name</td><td style="width: 16.1917%;">Free Text</td><td style="width: 50.475%; text-align: left;">This will be the name given to the recipient for the sender of the email.</td></tr><tr><td style="width: 33.3333%;" id="">Username</td><td style="width: 16.1917%;">Free Text</td><td style="width: 50.475%; text-align: left;">This is the Username that is needed for authenticating into the SMTP server.</td></tr><tr><td style="width: 33.3333%;" id="">Password</td><td style="width: 16.1917%;">Free Text (Encrypted) </td><td style="width: 50.475%; text-align: left;">This is the Password that is needed for authenticating into the SMTP server.</td></tr><tr><td style="width: 33.3333%;" id="">Use TLS</td><td style="width: 16.1917%;">Checkbox</td><td style="width: 50.475%; text-align: left;">When checked (this is reccomended for most clients), this will enable Transport Layer Security, which is an encryption protocol to protect your email and it's data in transit. </td></tr><tr><td style="width: 33.3333%;" id="">Port</td><td style="width: 16.1917%;">Integer</td><td style="width: 50.475%; text-align: left;">This is the Port that will be used for the SMTP connection, port 25 will be used if nothing else is specified.</td></tr></tbody></table><p><strong><span style="font-size: 14pt;">Miscellaneous Settings</span></strong></p><table class="styled-table grid" style="width: 100%;"><tbody><tr><td style="width: 33.3333%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Field</span></strong></td><td style="width: 16.1917%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Type</span></strong></td><td style="width: 50.475%; text-align: center; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Description</span></strong></td></tr><tr><td style="width: 33.3333%;" id="azureleavemailininbox">Leave emails in the Inbox and only process emails received after the date/time below<br></td><td style="width: 16.1917%;">Checkbox</td><td style="width: 50.475%; text-align: left;">When checked, emails will only be processed after the date/time specified below. Any emails that came into the inbox before this date/time will not be processed</td></tr><tr><td style="width: 33.3333%;" id="">Date/Time to process emails received after<br></td><td style="width: 16.1917%;">Date/Time selection</td><td style="width: 50.475%; text-align: left;">Here you can choose the date and time for mailbox processing to begin from. </td></tr><tr><td style="width: 33.3333%;" id="">Ignore emails where the mailbox is a CC recipient<br></td><td style="width: 16.1917%;">Checkbox<br></td><td style="width: 50.475%; text-align: left;">When checked, if this mailbox is CC'd into an email the email will be ignored and not be processed. Only emails sent directly to the mailbox will be processed.</td></tr><tr><td style="width: 33.3333%;" id="accept_auto_replies">Accept auto replies<br></td><td style="width: 16.1917%;">Checkbox<br></td><td style="width: 50.475%; text-align: left;">When enabled, auto replies will be processed by the mailbox and will update the associated ticket. </td></tr><tr><td style="width: 33.3333%;" id="dontprocesssentbysamemailbox">Don't process emails sent from this Mailbox to this Mailbox<br></td><td style="width: 16.1917%;">Checkbox<br></td><td style="width: 50.475%; text-align: left;">When enabled, any emails sent from this mailbox, to this mailbox, will not be processed. This can help prevent 'email loops' in cases where this mailbox is configured to send automated emails to itself.</td></tr><tr><td style="width: 33.3333%;" id="allow_email_hashtags">Allow email subject hashtags<br></td><td style="width: 16.1917%;">Checkbox<br></td><td style="width: 50.475%; text-align: left;">When checked, subject hashtags can be added to emails to carry out an action on the ticket. A list of available hashtags can be found <a data-fr-linked="true" href="https://halopsa.com/guides/article/?kbid=1257" id="isPasted" target="_blank" rel="noopener noreferrer">here</a>.</td></tr><tr><td style="width: 33.3333%;" id="dontimportbeforecreation">Do not import emails received before the mailbox creation date<br></td><td style="width: 16.1917%;">Checkbox<br></td><td style="width: 50.475%; text-align: left;">When checked, any emails that came into the mailbox inbox before the Halo mailbox creation date will not be imported. </td></tr><tr><td style="width: 33.3333%;" id="">Microsoft Defender Safe Attachment Policy<br></td><td style="width: 16.1917%;">Single Select</td><td style="width: 50.475%; text-align: left;">Here, you can choose a MS Defender Safe attachment policy to use. If the placeholder name used matches an attachment, the process will be stopped and will be retried later.</td></tr><tr><td style="width: 33.3333%;" id="stopnewticketsviaemail">Don't allow new Tickets via email<br></td><td style="width: 16.1917%;">Checkbox</td><td style="width: 50.475%; text-align: left;">When checked, any emails to this inbox will not create new tickets, only update existing tickets. If an emails comes into the mailbox that cannot be matched to a ticket, it will be ignored. </td></tr></tbody></table>
