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</style><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id="isPasted"><strong><span style="font-size: 10pt; font-family: Arial, Helvetica, sans-serif;">Prerequisites</span></strong></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><br></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">To use Halo in the most performant manner, <strong>we recommend deploying two separate servers</strong>. These should be scaled up accordingly based on agent needs. These servers will be utilised for <strong>IIS Halo Application Hosting</strong> and <strong>SQL Server Database Hosting</strong>. </span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><br></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Each server should have at least the below minimum specifications:</span></p><ul style='color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><strong>Platform:</strong> 32-bit (x86) or 64-bit (x64)</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><strong>Processor:</strong> 2 gigahertz (GHz) or faster, dual or quad core</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><strong>Memory:</strong> 8 gigabyte (GB) RAM</li></ul><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">The operating systems must comply to the below versions:</span></p><ul style='color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><strong>Operating System (OS):</strong> Microsoft Windows Server 2016 / 2019 / 2022 / 2025</li></ul><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">In addition the database server requires the following components to be deployed (at a minimum):</span></p><ul style='color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><strong>SQL Server Management Studio (SSMS): </strong><a href="https://learn.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms" style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">SSMS 21</a> is recommended and 2025 is supported (Or you can install the SQL server, and upon finishing the installation there is a prompt to get SSMS)</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;" id="isPasted"><strong>Database (DB):</strong> Microsoft SQL Server <a href="https://www.microsoft.com/en-ie/sql-server/sql-server-downloads" target="_blank" rel="noopener noreferrer">2022 </a>(2016 is the minimum and 2025 is supported) </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;" id="isPasted"><strong>SQL Compatibility Level</strong><strong>: </strong>Default compatibility level is 130. <ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;" id="isPasted">This should be no lower than this since only SQL Server 2016 and above is supported. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;" id="isPasted">This is because Halo requires JSON support for the way Halo queries a database. This guide expands further <a href="https://learn.microsoft.com/en-us/sql/t-sql/functions/openjson-transact-sql?view=sql-server-ver17" target="_blank" data-pasted="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">OPENJSON (Transact-SQL) - SQL Server | Microsoft Learn</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;" id="isPasted">You can check this by running the following query: <ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">SELECT name, compatibility_level<p>FROM sys.databases</p><p>WHERE name = 'YourDatabaseName';</p></li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;" id="isPasted">If it is below 130 then you can run the following query to update your database's compatibility level:<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">ALTER DATABASE YourDatabaseName<p>SET COMPATIBILITY_LEVEL = 130; </p></li></ul></li></ul></li></ul><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><em>For production, full SQL Server 2022 is recommended. SQL Server Developer doesn't have this limit but it is strictly for non-production environments. To go beyond that there is either the option of getting a third party SQL server such as Azure SQL, <strong>or going hosted where the SQL server is managed by Halo.</strong></em></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><br></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Also, both servers must be accessible to our licencing server:</span></p><ul><li style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 10pt; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The instance <strong>must have internet access</strong> <strong>and be able to reach 'support.nethelpdesk.com'</strong>, as this ensures the validity of the Halo licence. If using concurrent licences, the instance must also allow traffic from the designated Halo URL to verify the number of active licences when an agent logs in.</li></ul><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">In addition to the above server requirements there are specific features and files which must be installed. </span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><br></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><strong>Downloads</strong></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Please ensure the below are also downloaded, installed or extracted ahead of the call, as these can take awhile depending on internet connection.</span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><br></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><em>Note that everything apart from the initialiser DB needs to be installed on the Application Server.</em></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><br></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><strong>Application Server</strong></span></p><p data-pasted="true"><span style="font-size: 10pt; font-family: Arial, Helvetica, sans-serif;">Folder Format:</span></p><ul><li style="font-size: 10pt; font-family: Arial, Helvetica, sans-serif;">Halo Folder - <strong>C:\Halo\</strong><ul style="font-size: initial; font-family: initial;"><li style="font-size: 10pt; font-family: Arial, Helvetica, sans-serif;">InstalFiles Folder - <strong>C:\Halo\InstallFiles</strong></li><li style="font-size: 10pt; font-family: Arial, Helvetica, sans-serif;">WebApp Folder - <strong>C:\Halo\Production</strong></li></ul></li><li style="font-size: 10pt; font-family: Arial, Helvetica, sans-serif;">Once created, right click the top level Halo Folder, and <strong>click properties</strong>. Click <strong>security</strong>, then <strong>edit</strong>. Click <strong>Add</strong>, and then <strong>add the user IUSR</strong>. Give the user <strong>full control</strong><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjA5NWE1NWMwLTE4MTUtNDZlYi1hNTgxLTY2MjM5NjdlYmMyNCJ9.grrpwP60gVzX8xfa5ptCONYSo7WE4uORyOMeYyEHAA0" width="434" style="width: 436px; height: 239.924px;" height="240" class="fr-fic fr-dii"><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijc3NGNiNWE5LTU2NDEtNGM0Ni05YTZhLTg5ZGJhYTliZjVlZCJ9.j2Slld2wipkyj_K4FriH-dbTMZNuKO65Mcm4gl7EgDU" width="428" style="width: 430px; height: 559px;" height="559" class="fr-fic fr-dii"></li></ul><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Now install the following files to the InstallFiles Folder:</span></p><ul style='color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Dotnet (.Net) Hosting: <a target="_blank" href="https://dotnet.microsoft.com/en-us/download/dotnet/thank-you/runtime-aspnetcore-8.0.11-windows-hosting-bundle-installer" rel="noopener noreferrer" style="word-break: break-word; font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">microsoft.com</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Redist: <a target="_blank" href="https://aka.ms/vs/17/release/vc_redist.x64.exe" rel="noopener noreferrer" style="word-break: break-word; font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">aka.ms</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">IIS Rewriter: <a target="_blank" href="https://download.microsoft.com/download/1/2/8/128E2E22-C1B9-44A4-BE2A-5859ED1D4592/rewrite_amd64_en-US.msi" rel="noopener noreferrer" style="word-break: break-word; font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">microsoft.com</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Dotnet (.Net) SDK: <a target="_blank" href="https://dotnet.microsoft.com/en-us/download/dotnet/thank-you/sdk-8.0.404-windows-x64-installer" rel="noopener noreferrer" style="word-break: break-word; font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">microsoft.com</a></li></ul><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Additionally enable the following Windows features:</span></p><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">You will want to navigate to the 'Turn Windows features on or off' program in the control panel, which is easy found from the window search:<img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImQ5MGE5NGQ0LWVkMTQtNDllYS1hMWYyLTA1OGFlNjAyOGJkMSJ9.H2Z6CJLIbZ7PbevQzxgkzzM2A_B9JpyZrXRy25RmyNA" class="fr-fic fr-fil fr-dib" width="335" height="63"></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Once in there you will want to go into server selection, and make sure your current server is on there, and go to next: <img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImRlODJhZTg4LWU4ZTgtNGVlMC05YjdlLTE0YjdhMmYwZTcwYSJ9.aHp2SZstyAci8rnX7qzNRxlmo41MOP_wXt7w_cq57Rk" class="fr-fic fr-fil fr-dib" width="698" height="217"></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">You can install IIS on this section, by going onto server roles and adding web server (ISS), The server I used already had these ones added by me before: <img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjAzYWM5MTFkLWYxOWEtNGJjMi1iMDhmLTM2NWI1MGU1NDYyOCJ9.CBr6EGQ-7K5599NFFv4BcdWpEW0YiMakXDZBb90PpTg" class="fr-fic fr-fil fr-dib" width="303" height="188"></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Next, go into the features tab, and select .Net Framework, the newer the version the better, and make sure to have both .Net Framework and <a target="_blank" rel="noopener noreferrer" data-fr-linked="true" href="//ASP.NET" data-pasted="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">ASP.NET</a> selected:<img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImY0OGU2M2ZmLTA4MTAtNDgxYi04OTVkLTMwOWY5OTUzN2M0YiJ9.kNwx20DdHbLZ_BZ5KGbRmKINwv4R7vMyt9so1LsvlLA" class="fr-fic fr-fil fr-dib" width="286" height="66"></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Also you will need IIS Hostable Web Core:<img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImMxY2I0MDcwLWU2NjYtNGM5ZC1iOGQ3LWMzZTFjNTU1ODE2NiJ9.yz_OlSVeyR7CgpoCLxKQ4HnYBR7pkfcaEn9x2tK10SM" class="fr-fic fr-fil fr-dib" width="235" height="34"><p><br></p></li></ul><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><br></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Extract Files once they are downloaded from the Halo Support Portal:</span></p><ul style='color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Halo: <a href="https://support.haloservicedesk.com/portal/haloversions" id="isPasted" style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Halo Support Portal</a></li></ul><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><br></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><strong>Database Server</strong></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Extract the Halo Initialiser DB (please only download the one for the product you are setting up):</span></p><ul style='color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">HaloITSM: <a target="_blank" data-fr-linked="true" href="https://s3.eu-west-2.amazonaws.com/s3.nethelpdesk.com/BlankTrialDatabases/OneClickV2ITSM.zip" rel="noopener noreferrer" style="word-break: break-word; font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">amazonaws.com</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">HaloPSA: <a target="_blank" data-fr-linked="true" href="https://s3.eu-west-2.amazonaws.com/s3.nethelpdesk.com/BlankTrialDatabases/OneClickV2PSA.zip" rel="noopener noreferrer" style="word-break: break-word; font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">amazonaws.com</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">HaloCRM: <a href="https://s3.eu-west-2.amazonaws.com/s3.nethelpdesk.com/BlankTrialDatabases/OneClickV2CRM.zip" style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">amazonaws.com</a></li></ul><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Enable Full-Text Semantic Searching against the SQL Server Instance (With SQL Server 2025 this will already be enabled):</span></p><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Run the SQL Server Installation Center</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">This will display a window, press installation and then "New SQL Server Standalone Installation or add features to an existing installation</li></ul><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImMzMTJlOGFjLWQxZWMtNGQyMS05ZGE3LTE0YTcxMTc3Y2Y1MiJ9.giBhs-RBpFLIQ4T7XLKdp3dHqRrq99RS9Os9BhfpB_M" class="fr-fic fr-fil fr-dib" width="625" style="width: 627px; height: 470.781px;" height="471"></span></p><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Select the installation folder and add the feature to allow for Full Text Semantic Searching under feature selection</li></ul><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijc2NjlhN2U1LTdkZDItNDA1MS04YmQyLTQ1OWQ5YWRlNmYwOSJ9.iu6dtLo3C79Nu9NwQ_T1e3NZq_DVAq1mB5_jytpGDZI" class="fr-fic fr-fil fr-dib" width="688" style="width: 690px; height: 605.533px;" height="606"></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImFhYTZjMzA2LTg2MWYtNGYwMi05YThmLTYxMmFlMmUxNjM3NSJ9.tCTI83wgxsDS8IcIk26pW0c6qEcEQ3djkqtrRdqYuts" class="fr-fic fr-fil fr-dib" width="470" style="width: 472px; height: 412.612px;" height="413"></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><br></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><br></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><strong>Special Configuration & Potential Issues</strong></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><br></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">If you believe there are any special configurations or potential issues regarding your deployment, please do let us know ahead of time, so we can appropriately prepare for this ahead of the deployment.</span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;"><br></span></p><p style='margin: 0px; color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt;">Once this has all been completed, please let your consultant or our support team know and we will reach out to arrange a session to get this deployed.</span></p>
