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</style><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" data-pasted="true"><strong style="box-sizing: inherit; font-weight: bolder;">In this guide we will cover:</strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: inherit; font-weight: bolder;">- What are Optional Services?</strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: inherit; font-weight: bolder;">- Displaying Optional Services in the Service Catalogue </strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" data-pasted="true"><strong style="box-sizing: inherit; font-weight: bolder;">-</strong><strong style="box-sizing: inherit; font-weight: bolder;"> Optional Services </strong><strong style="box-sizing: inherit; font-weight: bolder;">Visibility </strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: inherit;"></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>Admin Guides: </strong></p><ul><li style="box-sizing: inherit; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://usehalo.com/haloitsm/guides/1863" target="_blank" rel="noopener noreferrer"><strong>Services</strong><br></a></li></ul><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: inherit; font-weight: bolder;">Related Guides:</strong></p><ul><li style="box-sizing: inherit; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://usehalo.com/haloitsm/guides/2301" target="_blank" rel="noopener noreferrer"><strong style="box-sizing: inherit; font-weight: bolder;">Allow Users to Self-Issue Items</strong></a></li><li style="box-sizing: inherit; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: bold; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://usehalo.com/haloitsm/guides/1998" target="_blank" rel="noopener noreferrer"><strong>The Service Catalogue<br></strong></a></li><li style="box-sizing: inherit; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: bold; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://usehalo.com/haloitsm/guides/2432" target="_blank" rel="noopener noreferrer">Service Catalogue<br></a></li><li style="box-sizing: inherit; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: bold; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://usehalo.com/haloitsm/guides/2365" target="_blank" rel="noopener noreferrer">The Service Catalogue – Advanced Configuration<br></a></li></ul><p><br></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" data-pasted="true"><strong style="box-sizing: inherit; font-weight: bolder;"><span style="font-size: 14pt;">What are Optional Services?</span></strong></p><p>Optional services allow your users to pick additional services from a customised list against the main service being requested. This allows related requests to be completed together. </p><p><br></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" data-pasted="true"><strong style="box-sizing: inherit; font-weight: bolder;"><span style="font-size: 14pt;">Displaying Optional Services in the Service Catalogue </span></strong></p><p><span style="font-size: 11pt;">Within the Service you would like to add the Optional Services to, head to the Configuration tab and edit the relevant service request details line. </span></p><p><br></p><p><span style="font-size: 11pt;"><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijg3MTZiMWNjLTY0NWEtNGU5Ni05ODU1LTI0NWExNzRjZmE3ZSJ9.Op8kIoewXuBbGTdaDU7e-qHq1J40h5Q8Liwf1P79BxU" class="fr-fic fr-fil fr-dib" width="934" style="width: 936px; height: 543.162px;" height="543"></span></p><p><strong><span style="font-size: 10pt;">Fig 1. Editing Service Request Details </span></strong></p><p><br></p><p><span style="font-size: 11pt;">You can choose to display your Optional Services in one of two ways:</span></p><p><br></p><ul><li style="font-weight: bold;"><strong>Display all optional services in a list (previous behaviour) <br></strong></li><li style="font-weight: bold;"><strong>Allow individual optional services to be added from a list</strong><strong><br></strong></li></ul><p><span style="font-size: 11pt;">To choose which of these to use select the desired option in the drop-down shown in <strong>Fig 3</strong>. </span></p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjM3ZGYyN2JmLTNmNzAtNGFkNS05OTNjLTdmMjI0NzViNTU2MSJ9.98aRMSVq0YxSCY9fA1yqlr_jHWGPha-Hb3QpcExiNpA" class="fr-fic fr-fil fr-dib" width="609" height="627"></p><p><strong data-pasted="true"><span style="font-size: 10pt;">Fig 2. Setting the Optional Services Type</span></strong></p><p><br></p><p><span style="font-size: 12pt;"><strong>Display all Optional Services in a list</strong></span></p><p>To choose which optional services to show add to the "Optional Service Items" field.</p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImQwNmExYmNiLTQzZTYtNGQyYi04ZDQ2LTdjY2QxNmM0YTVhMCJ9.wuuVL61EB1shOxedrpAIu8NVScTA6jdW1wu3s0Bf5vs" class="fr-fic fr-fil fr-dib" width="556" style="width: 558px; height: 687.024px;" height="687"></p><p data-pasted="true"><strong data-pasted="true"><span style="font-size: 10pt;">Fig 3. Adding Optional Services</span></strong></p><p><br></p><p><span style="font-size: 11pt;">When logging the Service Request on the Portal these Optional Services </span><span style="font-size: 11pt;">will show in a 'Choose Options' tab. These </span><span style="font-size: 11pt;">can be selected or deselected using the toggles. This is the default behaviour, and will be set for Optional Services out of the box.</span></p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjU3NWU3NmIyLTlhODAtNGM4Yi04M2IwLTU1MGMwNWJmODU5MCJ9.X5D6ZAcGUcMXEAX7gA9G0FBn2HHR9vMSRrSgm5dLDfk" class="fr-fic fr-fil fr-dib" width="1111" style="width: 1113px; height: 560.007px;" height="560"></p><p data-pasted="true"><strong data-pasted="true"><span style="font-size: 10pt;">Fig 4. Display all Optional Services in a list </span></strong></p><p><br></p><p><span style="font-size: 11pt;">Once the ticket is logged the Optional Services will be created as Child tickets. </span></p><p><br></p><p data-pasted="true"><span style="font-size: 12pt;"><strong>Allow individual optional services to be added from a list</strong></span></p><p data-pasted="true">To choose which optional services to show add them the "Optional Service Items" field.</p><p><br></p><p><span style="font-size: 12pt;"><strong><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImUxMTYzZGFlLTg5MjMtNDM4YS1iMzZlLWM5NjI1NzJmNzk3ZCJ9.vXKmRuX09IVnfntgjhDYkkA4ckGAqAe8txUgaUkoRzs" class="fr-fic fr-fil fr-dib" width="678" height="838"></strong></span><br></p><p><span style="font-size: 11pt;">When logging this on the Portal, the Optional Services will show as a catalogue, similar to the main service catalogue. This also allows the use of </span><span style="font-size: 11pt;"><a href="https://usehalo.com/haloitsm/guides/2301" target="_blank" rel="noopener noreferrer">item selection services</a></span><span style="font-size: 11pt;">.</span></p><p><br></p><p><span style="font-size: 11pt;"><strong><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijg4MWM5ODhhLTczOTEtNDQ2MC05YzNkLWY1YTFkYWM1NzU0ZCJ9.jPfPmEGwJHhoRkZkZQKqJJ_BXccNEzBzs88LFXh302E" class="fr-fic fr-fil fr-dib" width="1119" style="width: 1121px; height: 617.611px;" height="618"></strong></span></p><p data-pasted="true"><strong data-pasted="true"><span style="font-size: 10pt;">Fig 5. Allow individual O</span></strong><strong><span style="font-size: 10pt;">ptional Services to be added from a list</span></strong></p><p><br></p><p><span style="font-size: 11pt;">When the optional services that have been selected they are displayed in table at the bottom of the page. </span></p><p><br></p><p><strong><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImJhN2Y1MWEyLTYwYjUtNDk4Yi1hMGEyLTViZWMwY2Q1NzE2ZCJ9.Q6PBhK8Mbf3MBRs9cZF--UCb-kmLflW0f85n0C_TQSM" class="fr-fic fr-fil fr-dib" width="1120" style="width: 1122px; height: 513.916px;" height="514"></strong></p><p data-pasted="true"><strong data-pasted="true"><span style="font-size: 10pt;">Fig 6. Selected services in the </span></strong><strong><span style="font-size: 10pt;">cart </span></strong></p><p><br></p><p data-pasted="true" style="box-sizing: inherit; margin: 0px; line-height: 1.4285em; color: rgb(0, 0, 0); font-family: Poppins, sans-serif, Roboto; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: inherit; font-weight: bolder;"><span style="font-size: 14pt;">Optional Services </span></strong><span style="font-size: 14pt;"><strong style="box-sizing: inherit; font-weight: bolder;">Visibility </strong></span></p><p><br></p><p data-pasted="true"><span style="font-size: 11pt;">Optional services can have visibility conditions, similar to fields and field groups. This allows them to only be displayed when certain field values have been specified on the main service. These only affect the new ticket screen and do not affect the existing creation rules functionality.</span></p><p><span style="font-size: 11pt;"><img data-fr-image-pasted="true" src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjZlYjQ4ZjEyLTBmN2YtNDM2Yi04NDQyLTc5N2FmOTRjMDA5NyJ9.4FaVtXxqy191kg3MnM20vxrlHEb0mDzVoKC8oJ7bysM" width="711" style="max-width: 100%; height: 509.286px; text-align: left; width: 713px;" class="fr-fil fr-dib" height="509"></span></p><p data-pasted="true"><strong data-pasted="true"><span style="font-size: 10pt;">Fig 7. Dynamic Visibility for Optional Service </span></strong></p><p><br></p><p>When adding Dynamic Visibility you can choose a field to make the Optional Service dependant upon, followed by the type and value required for the condition.</p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijc5MDZlNGY2LTA5YjQtNDU2ZS1hNzVlLTM5ZWU0YjA2Y2YyOSJ9.qAqAiTxjQxlXIqhiDQiVZ-8neaCKcaYEqxfWYnSDEhU" class="fr-fic fr-fil fr-dib" width="617" height="200"></p><p data-pasted="true"><strong data-pasted="true"><span style="font-size: 10pt;">Fig 8. Choosing a field for Dynamic Visibility</span></strong></p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjAzZGRiNDg5LTJlNmItNDhkZi1hNjJmLTg3ZTkwYmMyZTA2YSJ9.fgNdxhq8y6ckLc4WycdTfe5ICvTdOPZlMePyNnckR6E" class="fr-fic fr-fil fr-dib" width="615" height="377"></p><p data-pasted="true"><strong data-pasted="true"><span style="font-size: 10pt;">Fig 9. Setting a condition for Dynamic Visibility</span></strong></p><p><br></p><p><span style="font-size: 11pt;" data-pasted="true"> For more information see our guide on </span><span style="font-size: 11pt;"><a href="https://usehalo.com/haloitsm/guides/1931" target="_blank" rel="noopener noreferrer">Dynamic Field/Value Visibility</a></span></p>
