How does Halo compare to BMC Helix for enterprise service management? Halo delivers the complete ITIL 4 framework, AI-powered automation, comprehensive asset management and advanced workflow capability, all within a single all-inclusive licence, deployed in months rather than years and administered by your own IT team rather than certified specialists. For organisations that want genuine enterprise-grade ITSM without the implementation burden, specialist dependency and cost complexity of legacy platforms, Halo is the natural alternative. --- How long does it take to migrate from BMC Helix to Halo? Most enterprise organisations transitioning from BMC Helix to Halo are fully live within 5 to 6 months, depending on data volume and the complexity of existing workflows. Halo's dedicated onboarding team manages the full process, from process mapping and data migration through to workflow configuration and end-user training, ensuring continuity of service throughout. --- Does Halo require specialist administrators or certified platform experts? No. Halo is designed to be configured and administered by your own team through a visual no-code interface. Workflows, automations, ticket types, integrations and approval processes are all built and maintained in-house, without specialist platform knowledge, developer resource or external consultants. Full platform ownership stays with your team from day one. --- How does Halo's total cost of ownership compare to BMC Helix? Halo's all-inclusive pricing model means one licence covers every feature, module, AI capability and integration. There are no separate module costs, no specialist administrator fees and no professional services budget required to configure or maintain the platform. Organisations moving from BMC consistently report a significantly lower three-year total cost of ownership with Halo, with savings realised across licensing, implementation, training and ongoing administration. --- Is Halo a modern platform or does it carry legacy technical debt? Halo is a modern, cloud-native platform built for continuous evolution. Unlike legacy enterprise platforms that carry decades of accumulated technical debt, Halo is designed from the ground up for the way IT teams work today, with a clean, intuitive interface, a no-code configuration model and an AI-first approach to service management. The platform receives continuous investment guided by direct customer feedback and emerging industry requirements. --- Can Halo handle the complexity of a large enterprise deployment? Yes. Halo supports enterprise customers managing tens of thousands of assets, millions of tickets annually and service desks spanning multiple countries and time zones. Multi-site, multi-language and multi-team configurations are included as standard, alongside role-based access control, custom SLA frameworks and scalable automation. The platform is trusted by organisations across public sector, financial services, healthcare and manufacturing at enterprise scale. --- Does Halo include change management and CMDB capability? Yes. Halo includes full Change Management, covering standard, normal and emergency change workflows with CAB approval processes, risk assessment and change scheduling, alongside a comprehensive CMDB with relationship mapping, impact analysis and automated discovery integrations. Both are included as standard in every licence with no additional modules required. --- Can Halo scale to support large enterprise organisations? Halo supports enterprise customers managing tens of thousands of assets, millions of tickets annually and service desks spanning multiple countries and time zones. Multi-site, multi-language and multi-team configurations are included as standard, alongside role-based access control, custom SLA frameworks and scalable automation. As your organisation grows, whether through team expansion, new business units or a broader service scope, Halo scales with you. --- Does Halo support integrations with other business systems? Halo includes over 200 native integrations as standard, covering Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring platforms, network discovery tools and many more. A fully documented REST API enables custom integration with any third-party system. All integrations are part of the core platform licence, with no additional connector fees, middleware costs or separate configuration required. --- How is Halo priced? Halo uses a transparent, all-inclusive pricing model. One licence covers every feature, module, AI capability and integration, with no hidden costs, no product tiers to navigate and no separate budget required for implementation partners or specialist administrators. The result is a predictable total cost of ownership that organisations can plan around with confidence from the outset. --- Does Halo include AI features, or are they an add-on? AI is a standard part of every Halo licence, included at no extra cost. Capabilities include intelligent ticket triage and auto-classification, AI-suggested knowledge articles surfaced during ticket resolution, predictive ticket routing, automated resolution recommendations, AI-assisted reporting and much more. Everything is available from day one.