<style> .chartjs-size-monitor { display: none !important; height: 0 !important; overflow: hidden !important; }p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p data-pasted="true"><strong>In this guide we will cover:</strong></p><p><strong>- Steps to Troubleshoot QuickBooks Online Errors</strong></p><p><br></p><p><br></p><p><strong>Related Guides:</strong></p><ul><li><a href="https://www.usehalo.com/guides/2838" target="_blank" rel="noopener noreferrer"><strong>Accounting Tool Not Syncing</strong><br></a></li><li><a href="https://www.usehalo.com/guides/1234" target="_blank" rel="noopener noreferrer"><strong>QuickBooks Online Integration</strong></a></li></ul><p><br></p><p>When configuring the QuickBooks Online integration, you may sometimes see error messages when attempting to import or sync entities. This guide will cover how to troubleshoot the most common ones.</p><p><br></p><p>If you have any issues with QuickBooks Online following this guide, please contact support for further assistance.</p><p><br></p><p><br></p><style>
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</style><table class="styled-table grid" style="width: 100%;"><colgroup><col style="width: 50%;"><col style="width: 50%;"></colgroup><tbody><tr><td style="text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Error</span></strong></td><td style="text-align: left; background-color: rgb(0, 204, 248);"><strong data-pasted="true"><span style="color: rgb(255, 255, 255); font-size: 12pt;">Solution</span></strong></td></tr><tr><td>QuickBooks Online Sync Failed - Business Validation Error: Enter a transaction amount that is 0 or greater - A business validation error has occurred while processing your request</td><td>Invoice lines must be a larger amount. If attempting to credit a customer, ensure you are using <a href="https://www.usehalo.com/guides/2276" target="_blank" rel="noopener noreferrer"><strong>credit note</strong></a> functionality.</td></tr><tr><td>QuickBooks Online Sync Failed - Business Validation Error: Initial quantity on hand for an inventory item is required. - A business validation error has occurred while processing your request</td><td>In the QuickBooks Online module > "Syncing to QuickBooks Online" tab, ensure "Don't sync quantity on hand to QuickBooks" is disabled.</td></tr><tr><td>QuickBooks Online Sync Failed - Business Validation Error: Make sure your email address is correct to continue. - A business validation error has occurred while processing your request</td><td><a href="https://quickbooks.intuit.com/learn-support/reports-and-accounting-5/how-do-i-set-up-my-email-address-to-send-invoices-from-36972" target="_blank" rel="noopener noreferrer"><strong>Set an email address</strong></a> in QuickBooks Online to send invoices from. If still facing issues, then set the "Email Status for New Purchase Orders" to "Not set" in the QuickBooks Online module > "Syncing to QuickBooks Online" tab.</td></tr><tr><td>QuickBooks Online Sync Failed - Business Validation Error: Not a valid product or service name. Names must have at least one character and cannot include tabs, newlines or ':'. - A business validation error has occurred while processing your request</td><td>Remove any colons from the item name/description.</td></tr><tr><td>QuickBooks Online Sync Failed - Business Validation Error: Select an account for this transaction. - A business validation error has occurred while processing your request</td><td>Within QuickBooks Online, ensure a COGS account is set against the item used.</td></tr><tr><td>QuickBooks Online Sync Failed - Business Validation Error: Tax Exemption Reason should be specified incase customer is marked as not taxable - A business validation error has occurred while processing your request</td><td>Ensure <a href="https://quickbooks.intuit.com/learn-support/en-us/help-article/sales-taxes/set-use-automated-sales-tax-quickbooks-online/L4Lx8eL7V_US_en_US" target="_blank" rel="noopener noreferrer" data-pasted="true"><strong>Automatic Sales Tax is enabled</strong></a> in QuickBooks Online. This should then sync to Halo and enable the "Automatic Sales Tax" field within the QuickBooks Online module in Halo.</td></tr><tr><td>QuickBooks Online Sync Failed - Business Validation Error: Unexpected Internal Error. (-37111) - A business validation error has occurred while processing your request</td><td>Set the "Default Tax Code for new Customers" field in the QuickBooks Online module > "Syncing to QuickBooks Online" tab. Edit and resync the impacted invoices afterwards.</td></tr><tr><td><p data-pasted="true">QuickBooks Online Sync Failed - Business Validation Error: We're sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again. - A business validation error has occurred while processing your request</p></td><td>Delete and reimport your tax codes from QuickBooks Online to Halo.</td></tr><tr><td><p data-pasted="true">QuickBooks Online Sync Failed - Business Validation Error: Your Company has been Locked. PROBABLY_SUBSCRIBED - A business validation error has occurred while processing your request</p></td><td>QuickBooks Online has temporarily locked your account. Wait 10 to 15 minutes, and try again.</td></tr><tr><td>QuickBooks Online Sync Failed - Feature Not Supported Error : We're sorry. This feature is not included in your QuickBooks Online Essentials subscription.</td><td>This is likely encountered when creating items. Inventory products cannot be created if using a QuickBooks Online Essentials subscription. Please contact Intuit to upgrade your plan.</td></tr><tr><td>QuickBooks Online Sync Failed - Invalid Reference Id : Accounts element id 0 not found - Invalid Reference Id.<br></td><td>Ensure no linked entity (i.e. customer, tax code, accounts code) have been made inactive in QuickBooks Online, and set the "QuickBooks Online Product Type" field on the product group in Halo.</td></tr><tr><td><p data-pasted="true">QuickBooks Online Sync Failed - Required parameter ExpenseAccountRef or IncomeAccountRef is missing in the request</p></td><td>Set "Income Account" and "Expense Account" against the item. If still facing issues, ensure the account codes used for both are different codes. </td></tr><tr><td>QuickBooks Online Sync Failed - The name supplied already exists. : Another product or service is already using this name. Please use a different name. - Duplicate Name Exists Error</td><td>The item to create already has another version with the same name, but a different QuickBooks Online ID. Either set the name to something unique, or adjust the record in QuickBooks Online and use the integration to sync the existing item over.</td></tr></tbody></table>
