<style> .chartjs-size-monitor { display: none !important; height: 0 !important; overflow: hidden !important; }p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p><strong>In this guide we will cover:</strong></p><p><strong>- Why Translate Articles?</strong></p><p data-pasted="true"><strong>- How to Translate Articles when not using Article Drafts</strong></p><p><strong>- Viewing Translated Articles in the Portal</strong></p><p data-pasted="true"><strong>- How to Translate Articles when Using Article Drafts </strong></p><p><br></p><p><br></p><p><strong><span style="font-size: 14pt;">Why Translate Articles? </span></strong></p><p>Knowledge base articles can be translated to allow users using different languages to read the article in their chosen language in the portal. Making articles more accessible when you have a diverse user base. </p><p><br></p><p><strong><span style="font-size: 14pt;">How to Translate Articles when not using Article Drafts</span></strong></p><p>If you do not use<a href="https://www.usehalo.com/guides/2047" target="_blank" rel="noopener noreferrer"> article drafts</a> to manage the edits/updates to articles you can add translations to articles when editing them. Add translations using the "Add translations" buttons against each article field. </p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjEyMDQzZWI5LTIyNzEtNDNkZi04ZjJiLTZkZmZiZGJkYWIzYyJ9._pguDHyp05kqCzmFGlxGCBVBDQWsv37D-hCXIGFntD4" class="fr-fic fr-fil fr-dib" width="1887" style="width: 1889px; height: 955.179px;" height="955"></p><p><strong><span style="font-size: 10pt;">Fig 1. Buttons to add translations to articles when editing the article</span></strong></p><p><br></p><p>When used, you can choose the language you are adding a translation for, then enter the translated text. </p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjJjMzg5NDlkLTFmNmUtNDBiNi1hMTE0LWI5ZDIwZDVhN2U0ZiJ9.tOo551s_75Mpmz9IRBa9UnntUZuyWWqn_Xx0eheNdoo" class="fr-fic fr-fil fr-dib" width="1793" style="width: 1795px; height: 696.152px;" height="696"></p><p><strong><span style="font-size: 10pt;">Fig 2. Adding Translations</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">How to Translate Articles when Using Article Drafts </span></strong></p><p data-pasted="true">From v2.253+ translations can be added from <a href="https://www.usehalo.com/guides/2047" target="_blank" rel="noopener noreferrer">article draft </a>tickets. If you use article drafts to manage the edits/updates to articles you can add translations to articles when raising and working on them. Add translations using the "Add translations" buttons against each article field. </p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImNhZDZlZjRhLTNlMDYtNDZhYS1iNTI3LWZjMWUyYzVhNGJlMCJ9.H8ueSgpCzlm6-h4GIe58ordAGFkhFXzCqiqt3mn7VyY" class="fr-fic fr-fil fr-dib" width="1701" style="width: 1703px; height: 872.999px;" height="873"></p><p><strong><span style="font-size: 10pt;">Fig 3. Buttons to add translations to article Draft</span></strong></p><p><br></p><p>These are also available when using actions to update these fields.</p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijk2MGU5MGM0LTk1NWMtNDZjMi1hNDE0LTIyYWI3M2UzNDVlNyJ9.Ig-tC6giW9djeNafVBbjoKIX-BmXCD-XK_gfORkMbbI" class="fr-fic fr-fil fr-dib" width="1472" style="width: 1474px; height: 566.983px;" height="567"></p><p><strong><span style="font-size: 10pt;">Fig 4. Button to add translation when using action to update article draft</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Viewing Translated Articles in the Portal</span></strong></p><p>When viewing articles in the portal, articles will show in the language the user has selected by default, provided a translation for this language is available. </p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImZiNmYxMGFmLWZjOTgtNGVlZS05Njg3LTFmYzU2ZTM2NDlkMSJ9.lGQPb_t5yK0hnVu5VrrWqfDY6ppPbaJkdesDLxNdU2Y" class="fr-fic fr-fil fr-dib" width="1393" style="width: 1395px; height: 676.905px;" height="677"></p><p><strong><span style="font-size: 10pt;">Fig 5. Translated article in the portal</span></strong></p><p><br></p><p><br></p><p><br></p>
