Is Halo better than Freshdesk? Halo is one of the strongest Freshdesk alternatives available, particularly for organisations that want every feature included at a single transparent price. Unlike Freshdesk, Halo does not gate AI, omnichannel support or advanced reporting behind higher-tier plans or paid add-ons. --- Does Halo include AI without additional licences? Yes. All of Halo's AI features are included as standard such as our co-pilot, chatbot, triage engine and workload forecasting tools. Freshdesk charges separately for its Freddy AI features via add-on licences, and AI agent sessions expire monthly, meaning your automation can stop working mid-month if demand increases. --- Why are companies switching from Freshdesk to Halo? The most common reasons are cost, support quality and feature restrictions. Freshdesk's tiered pricing means key features require upgrades or add-ons as businesses scale. Halo offers everything from day one, with 24/7 in-house support included and a dedicated onboarding team at a fixed price. --- Does Halo offer better customer support than Freshdesk? Yes. Halo provides 24/7 in-house support as standard on every plan, with no premium tiers required. Freshdesk holds a Trustpilot score of 1.9 out of 5, with users frequently reporting slow response times, billing disputes and difficulty reaching support. --- Can Halo handle omnichannel customer support? Yes. Halo includes email, live chat, phone, web portal and social media support in a single unified platform as standard. Freshdesk requires upgrading to Freshdesk Omni, a separate product with its own pricing structure, to achieve equivalent omnichannel capability. --- Is Halo suitable for enterprise customer service teams? Yes. Halo is built to scale with demanding organisations. With unlimited workflows, SLAs and reports on every plan, there is no ceiling on what your team can achieve. Features that Freshdesk restricts to its Enterprise tier, such as intelligent ticket routing and advanced dashboards, are included with Halo as standard. Trusted by Fortune 500 companies, Halo is backed by a team invested in your long-term success. --- How long does it take to migrate from Freshdesk to Halo? Halo includes a built-in Freshdesk migration tool, making the transition straightforward and low risk. The average migration takes around 8 weeks from kickoff to go-live. Every customer receives a dedicated implementation team, and the process is collaborative and fixed-price throughout. By go-live, your team will be fully confident managing the platform independently, with no reliance on third-party consultants. --- Does Halo offer a free trial? Yes. Halo offers a free trial so you can explore the platform and its full feature set before committing. You can also book a personalised demo with a member of the team to see how Halo compares to Freshdesk for your specific use case.