Case Studies

How Chester Zoo Brought Control to a Complex Operation with Halo

ITSM
Europe
Charity & NFPs

How Chester Zoo Brought Control to a Complex Operation with Halo
Chester Zoo implemented Halo to introduce structured change management, improve visibility of over 6,500 assets, and unify governance and compliance. Audit preparation was reduced from days to around 30 minutes.

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How Magna5 Built the Platform Behind Their MSP Growth

PSA
North America
Service Providers

How Magna5 Built the Platform Behind Their MSP Growth
Magna5’s existing PSA was becoming harder to scale. By consolidating service operations into HaloPSA, the team automated workflows and has since onboarded 9 acquired MSPs.

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Inside Betfred’s 95% Service Transformation with HaloCRM

CRM
Europe
Retail

Inside Betfred’s 95% Service Transformation with HaloCRM
Betfred, one of the UK’s largest privately owned betting companies, supports over 150,000 weekly active users. After outgrowing its legacy CRM, the team adopted Halo to unify interactions, embed AI automation, and streamline workflows.

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ITSM
Europe
Service Providers

AI Powering World-Class Service at TSG
TSG, one of only 135 Azure Expert MSPs worldwide, built on its strong Halo foundation by rolling out AI-powered triage, knowledge creation, and a virtual agent.

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The Shift to Intelligent Service: Aspire’s Transformation with HaloPSA, Automation, and AI

PSA
Europe
Service Providers
Dynamics365

The Shift to Intelligent Service: Aspire’s Transformation with HaloPSA, Automation, and AI
Aspire Technology Solutions replaced a rigid Dynamics 365 setup with HaloPSA to unlock automation, scale operations, and accelerate innovation.

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Built for Scale: AO’s 13-Year Service Evolution with Halo

ITSM
Europe
Retail

Built for Scale: AO’s 13-Year Service Evolution with Halo
As AO marked 25 years in business, it needed to replace its outdated ITSM system with something scalable and self-managed. Since moving to Halo, over 30 teams across AO now use a single platform.

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From ServiceNow to HaloITSM: How inlumi Gained Efficiency, Flexibility, and Cost Savings

ITSM
Europe
Service Providers
Servicenow

From ServiceNow to HaloITSM: How inlumi Gained Efficiency, Flexibility, and Cost Savings
As inlumi grew, they needed an ITSM solution that could keep pace. Frustrated by rising costs, complex customisation, and declining support with ServiceNow, they made the switch to HaloITSM.

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How Next Telecom Cut Admin Time by 40% with Halo

How Next Telecom Cut Admin Time by 40% with Halo

Next Telecom replaced spreadsheets and disconnected systems with HaloPSA, reducing admin time by 40% and speeding up customer response times.

Hyfin Transforms Client Service Efficiency with HaloCRM

Hyfin Transforms Client Service Efficiency with HaloCRM

Moving to HaloCRM gave Hyfin’s team one place to manage every client interaction, track workloads, and see trends as they happen.

Impact ICT Saves 34 Hours a Month Through Automation and AI in Halo

PSA

Oceania

Service Providers

Impact ICT Saves 34 Hours a Month Through Automation and AI in Halo

Based in Western Australia, Impact ICT switched from an outdated platform to HaloPSA, rebuilt every core workflow, and now saves six hours a week through AI triage.

UKEF Empowers Staff and Exporters Through a Single Platform

ITSM

Europe

Public Sector

UKEF Empowers Staff and Exporters Through a Single Platform

UK Export Finance replaced its outsourced IT model with HaloITSM to gain control, visibility, and consistency. CSAT response rates have risen six-fold, and satisfaction remains above 99%.

ITSM

Europe

Public Sector

AHDB Unifies Compliance and Service Delivery with HaloITSM

AHDB has unified eight departments under a single platform with HaloITSM, streamlining processes and strengthening compliance.

SmartSearch Strengthens Security and Simplifies Service Management

SmartSearch Strengthens Security and Simplifies Service Management with HaloITSM

As a rapidly growing RegTech company, SmartSearch needed a secure, scalable ITSM platform. Replacing Freshdesk with HaloITSM brought automation, structure, and control.

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Press Release

UST Expands Its Global Enterprise Platform Portfolio with Halo Partnership

Halo announces global partnership with UST, a leading AI and technology transformation solutions company.

Announcement

Halo x Fabio Wardley: Now That's Some Serious Power

Suffolk based enterprise software leader Halo partners with British heavyweight champion Fabio Wardley in a landmark brand campaign across the UK and Las Vegas.

Announcement

Halo returning as Headline Partner of 2026 World Snooker Championship

Halo are delighted to announce that an agreement has been reached with World Snooker Tour to return as Headline Partner of the 2026 World Snooker Championship.

Announcement

Halo - The Official Enterprise Software Partner of Scottish Rugby

Halo are delighted to announce that a multi-year agreement has been reached to become Official Enterprise Software Partner of Scottish Rugby.

Announcement

The Willis Building - New Global HQ for Halo

Halo are delighted to announce that during 2026, the Willis Building in Ipswich will become our new Global Headquarters.

Press Release

Introducing ARR Milestones - We Grow, You Save.

ARR Milestones is Halo’s commitment to passing savings directly to customers as the company grows.

News

Announcement

Halo x Fabio Wardley: Now That's Some Serious Power
Suffolk based enterprise software leader Halo partners with British heavyweight champion Fabio Wardley in a landmark brand campaign across the UK and Las Vegas.

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Announcement

The Willis Building - New Global HQ for Halo
Halo are delighted to announce that during 2026, the Willis Building in Ipswich will become our new Global Headquarters.

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$1M Forever: Halo's Enterprise Revolution

Press Release

$1M Forever: Halo’s Enterprise Revolution Launches for Select Global Organisations
$1M Forever is Halo’s enterprise package offering unlimited licenses and funded implementation for a fixed $1M per year.

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Feature Releases

ITSM

What's New in HaloITSM - Q4 2025
Discover all the key new features and improvements that have been released in Q4 of 2025.

Learn More

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ITSM

What's New in HaloITSM - Q4 2025

Discover all the key new features and improvements that have been released in Q4 of 2025.

PSA

What's New in HaloPSA - Q4 2025

Discover all the key new features and improvements that have been released in Q4 of 2025.

ITSM

What's New in HaloITSM - Q3 2025

Discover all the key new features and improvements that have been released in Q3 of 2025.

PSA

What's New in HaloPSA - Q3 2025

Discover all the key new features and improvements that have been released in Q3 of 2025.

PSA

What's New in HaloPSA - Q2 2025

Discover all the key new features and improvements that have been released in Q2 of 2025.

ITSM

What's New in HaloITSM - Q2 2025

Discover all the key new features and improvements that have been released in Q2 of 2025.

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ITSM

Conference

HaloSphere 2026

An exclusive event for HaloITSM customers, focused on discovering smarter ways to get the most out of your Halo platform from real use cases, product insights, and networking opportunities.

HALO

Conference

Entering the Tech World: Your Seat at the Table

Curious about tech? Join us at Halo House for honest chats, fresh ideas, and new faces - open to students and early-career pros.

Events

HALO
Conference

Entering the Tech World: Your Seat at the Table
Curious about tech? Join us at Halo House for honest chats, fresh ideas, and new faces - open to students and early-career pros.

Learn More

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