Don’t let any challenge surprise you. At SMC Consulting we help you build your Digital Transformation strategy; automate your processes, anticipate digital trends and make strategic decisions with confidence.

2Grips is a consultancy firm specializing in IT Service Management (ITSM), Enterprise Service Management (ESM), and Service Integration and Management (SIAM). Our mission is to help organizations optimize their service delivery by focusing on quality, cost efficiency, manageability, and transparency. We adopt a holistic approach, addressing your organization, processes, tools, and people, to deliver tailored solutions that meet your unique needs. Our methods are pragmatic and results-oriented, ensuring measurable improvements.

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How We Help Our Clients
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At 2Grips, we are more than just implementers of ITSM tools. Our foundation lies in service management consulting, which enables us to approach tooling implementation with a strategic perspective, ensuring alignment with your organizational goals. While we are experts in HaloITSM and other platforms, our solutions go beyond technical deployments.

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We emphasize a customer-centric approach, leveraging our expertise to provide comprehensive service offerings and foster long-term partnerships.

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Our Key Services Include:

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• Service Portfolio & Service Catalogue Consultancy: Define and communicate your services effectively.

• Enterprise Service Management Consultancy: Extend ITSM principles across your entire organization.

• SIAM Design & Strategy: Seamlessly integrate and manage multiple suppliers for optimized delivery.

• Information Security (ISO27001 Guidance): Strengthen your security posture and achieve compliance.

• Customer Experience Management (XLA): Enhance customer satisfaction through experience-level agreements.

• Customer Journey Mapping: Identify and improve critical touchpoints in service delivery.

• HaloITSM, HaloPSA, and HaloCRM Implementations & Training: Standard and Tailored setups to maximize your investment.

• Halo Support with “No Worries” Packages: Ensure ongoing success with dedicated tooling support.

• Halo Tooling Health Check: Evaluate and optimize your existing implementation.

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Why Choose 2Grips?

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• Deep Expertise: Our team of senior consultants brings decades of experience in ITSM, ESM, and SIAM.

• Proven Results: From process optimization to tool implementation, our solutions drive tangible business outcomes.

• Customer-Centric Approach: We prioritize your goals and collaborate closely to deliver meaningful improvements.

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Presentes no mercado desde 1995, apoiamos e reunimos uma carteira ímpar de Clientes nacionais e internacionais, englobando desde pequenas empresas a grandes organizações que, com CONFIANÇA FACTIS fazem crescer os seus negócios.

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A nossa principal atividade é a prestação de serviços profissionais e outsourcing na área das TIC, desde redes e comunicações às aplicações, promovendo também o desenvolvimento, representação e suporte de produtos e soluções.

S2E is a business technology consulting company founded in 2008 in Italy. We redesign, customise, and develop a wide range of professional services and solutions using our consolidated experience in digital, data analytics and artificial intelligence, data solutions, hyperautomation and robotic process automation, data center, network, enterprise mobility, application maintenance, legacy modernization, cloud computing and security. We are always looking for new technologies and welcome change to create value and shared success for our customers, partners, and communities.

C. H. OSTFELD, founded in 1977 in Milan, Italy, is an Information Technology company that resells third party computer software products in Italy, Malta, Switzerland and the Vatican. Additionally the company also sells consultancy and technical support related to the software it resells. Its staff is highly qualified and has passed rigorous certification tests set down by our supplier partners.

Synerity is a 100% focused partner within Enterprise & IT Service Management, Customer Support, Automation & Integration and Digital Employee Experience (DEX). Our dedicated and committed employees have many years of experience and competence in terms of both technology and operational understanding. Our services are today trusted by over 200 organizations across both the public and the private sectors.

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For HaloITSM, we were Halo’s first specialized partner in Sweden and today we are the largest team of HaloITSM experts offering everything from strategic advisory and implementation to migration, integration, and licensing.

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Let’s get in touch and start your Halo journey together!

Every day we help organisations to transform the way they work. Fixing the right problems to tackle their challenges, regardless of their size. Are repetitive tasks occupying too much time? Do you want to be more scalable? Have your processes become too inflexible? Let’s find out. For us, one size doesn’t fit all. We create bespoke impact-driven change that will make a real difference to you and your employees’ daily lives.

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As the first German Halo partner, we draw on our many years of experience and deep passion to advise you on the implementation, migration, and integration of HaloITSM, as well as its customization, operation, and support. In addition to our technical expertise, our clients value our strong expertise in ITSM organization and processes. Especially when it comes to the complex creation of service catalogs or CMDB models, we help our customers achieve quick results with our extensive experience and expertise. In everything we do, we always put people first.

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We look forward to getting to know you, just follow the link and book a meeting with us.

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Bechtle als größtes IT Systemhaus Deutschlands ist ihr zuverlässiger IT-Partner für Deutschland, Österreich und die Schweiz. Aus dem Haupstandort des HaloITSM Bechtle-Teams in Hamburg bieten wir Pre-Sales, Beratung, Implementierung, Betrieb und Support an. Unsere Werte Zuverlässigkeit, Begeisterungsfähigkeit und Bodenständigkeit sind die Basis für eine langfristige Partnerschaft für die Zukunfstfähigkeit unserer Kunden mit HaloITSM. 

MarXtar Ltd specialises in Service and Systems Management solutions, technologies and Best Practice. Founded in 2008 run by consultants with over 20 years of industry experience, MarXtar Ltd provides a multi-layered approach to serve the varied nature of our customers.

Mozaic is an independent consultancy that works with IT and Digital leaders to assess and improve their strategy, delivery and operations.  

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We work collaboratively alongside our clients to design and implement radical improvements in performance and agility, using automation, tooling and by delivering new ways of working.

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Our experienced team and proven capabilities make us the partner of choice for transformational Operating Model design and implementation.

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HaloITSM EMEA Partner of the Year 2025

Visionary 360 has spent many years helping Technology Solution Providers strengthen their operations and run more efficiently. Our team comes from the industry, with real experience working inside MSP and TSP organizations, so we understand the challenges that show up every day.

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We focus on practical improvements that hold up over time and give your team a clearer path to work from. Our work centers on helping providers simplify processes, improve financial visibility, sharpen service delivery, and make better use of the systems they rely on.

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Today, we bring that same field-tested experience to HaloPSA, helping organizations build a setup that supports how they work now and where they want to go next.

Helping MSPs retain customers, unlock profitability, and accelerate growth through operational excellence.

Sondela is an award-winning Business Consultancy firm based in the UK, serving customers all over the world specialising in PSA; RMM tools, optimisation of IT Management Tools and advising on business best practices. Sondela is committed to making your business a success by taking the time to understand your needs and making the best-fit recommendations which align with your mission, vision, and goals. Sondela has a proven track record maximising profitability; increasing efficiencies for MSPs.

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We provide bespoke, innovative, end-to-end technology to help your people and organisation thrive. We help customers use technology to succeed by focusing our advice, procurement and services across five major IT priorities: Hybrid Infrastructure, Workspace, Cyber Security, Networking and Connectivity, Data, Automation and AI.

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Tailored Solutions: We customise your PSA setup to your unique business needs.

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Save Time: On average, we save our partners 30+ hours on implementation.

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Swift Implementation: Transform your ideas into reality with our expert consultants.

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Who we are

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At our core, our experts are dedicated to maximising your PSA’s impact, ensuring it aligns perfectly with your business goals.

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If you find yourself lacking the platform knowledge, time, or resources to execute a successful implementation, we’re here to handle the entire process for you.

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Don’t fall into the trap of outdated habits.

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Entrust us to fine-tune your HaloPSA system, ensuring rapid implementation and accurate reporting.

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How we are different

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What sets us apart is our team of experienced consultants, each with over 15 years in the MSP industry, offering tailored solutions that integrate your USPs and address pain points.

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We understand that every MSP is unique, which is why we customise each PSA implementation to align with your specific challenges and objectives.

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Unlike others, we provide end-to-end configuration, migrating your data and configuring the system for you, ensuring minimal disruption and faster implementation.

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Our hands-on approach means we don’t just advise – we actively implement, saving you time and resources by handling the process.

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How we do it

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1. Get to know your business by deep-diving into your goals and workflows.
2. Teach you how to use HaloPSA, ensuring full understanding of the system and future self-sufficiency.
3. Integrate core MSP systems, such as accounting, RMM, and CSP for MSO365, enabling smooth operations.
4. Implement a proven framework to reduce risk, minimise impact, and increase ROI.
5. Manage and import core data, ensuring rapid implementation, maximising ROI, and minimising disruption.
6. Configure HaloPSA system, taking into account USPs, processes, and business goals.

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The longer your implementation takes, the more it can impact your business and increase the costs of maintaining outdated systems. Let us help you avoid this commercial hit by ensuring a swift and efficient transition.

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Jste IT společnost nebo IT profesionál? Námi distribuovaný hardware a software úspěšně vyhoví jak požadavkům vašich klientů (hladké, stabilní a cenově dostupné řešení konkrétní problematiky), tak požadavkům vašim (marže, vysoká přidaná hodnota, snadná obsluha). Ke všem řešením získáte také lokální technickou podporu v českém jazyce. Zjistěte více o distribuovaném hardware a software.

MSP Blueprint, a leading expert in MSP business transformation, offers specialized HaloPSA consultancy services to optimize and tailor this powerful tool to your unique business needs. 

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Our team, leveraging extensive MSP and IT industry experience, ensures your HaloPSA implementation is streamlined, efficient, and aligned with your strategic goals. With MSP Blueprint, benefit from bespoke training, strategic insights, and ongoing support to elevate your operational maturity and drive business success. Explore how our partnership can transform your MSP on our website.

Since our inception in 1998, Excalibur Data Systems has been at the forefront of digital transformation consulting. Our seasoned expertise in leveraging HaloITSM and HaloPSA has enabled us to deliver cutting-edge, automated solutions that revolutionize organizations’ operations.

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With a storied background in the ITSM/ESM space, we are excited to help customers grow, mature, and expand their use of HaloITSM. Are you transitioning from a previous tool? Do you want to up your maturity? Do you need help with process design? Help managing your Organizational Change? We bring all of this expertise and more. We are not just implementers of the tool, but your partner in understanding the goals and needs of your organization and leveraging HaloITSM to achieve them.

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We possess a deep understanding of MSP needs drawn from our experience as an MSP. We ensure that your HaloPSA platform is utilized to its fullest potential, unlocking unprecedented value for your business.

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From the beginning, our track record as an esteemed Halo Partner speaks volumes about our commitment to excellence. We don’t just create solutions; we build partnerships. Your triumph is the yardstick by which we measure our success.

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Ready to elevate your organization’s efficiency and achieve your ambitious goals? Contact Excalibur Data Systems today, and let’s embark on a journey to success together.

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As an independent service integrator and SIAM expert, Blueponte supports the integration of individual services into one complete unfragmented service landscape to optimize outsourcing and service delivery for its customers. With an eye for the entire organization and its supply networks, Blueponte acts between the individual areas and puts people back at the center of the organization. Using the SIAM model, the experts at Blueponte strive to enable companies to control all their IT service providers, relieve internal IT departments and bring clarity to the increasing complexity of digitization.

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At EZPC we have a proven track record of providing excellent customer service and technical support to all our customer. We have the experience to get you up and running fast, without the usual headaches.

Whether you purchase our initial licensing and consultancy package, or opt for a more custom onboarding package you can be sure that we have the expertise to see your migration through to the end.

Get in touch today to book a demo or click below to get an estimate and sign up today.

Con más de 22 años de relación e intermediación con fabricantes, Zaltor es una empresa mayorista informática con experiencia en licenciamiento y distribución de software y soluciones de valor.  Dirige su actividad principalmente a España, Portugal e Italia para ofrecer soluciones y servicios completos gestionados a medida integrando soluciones de monitorización, seguridad y comunicación.

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Destaca por su profesionalidad y por trabajar de la mano de líderes, fabricantes que disponen de una amplia experiencia técnica que buscan satisfacer plenamente las necesidades de nuestros clientes y garantizar el éxito de sus organizaciones.

L’offerta Elovade Italia copre in maniera efficiente tutte le principali esigenze infrastrutturali delle aziende. Scegli la soluzione Elovade che fa al caso tuo in una delle due categorie: MSP o Rivendita.

Une problématique ? Un besoin ? Watsoft vous propose une gamme de solutions complète qui saura répondre à vos attentes et à celles de vos clients. Que vous soyez revendeur, MSP ou que vous souhaitez le devenir, nous avons la solution qu’il vous faut ! Notre volonté de vous accompagner au mieux et d’améliorer sans cesse nos services est le moteur qui nous fait avancer vers l’avenir.

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Altacom is a true value-added IT distribution company active in Baltics and Finland. We help businesses grow, by delivering top-quality IT solutions that focus on cybersecurity, data protection, and IT infrastructure monitoring and management for over a decade now.

MSP Nordics is a Halo-authorized distributor, locally operating across Sweden, Norway, Denmark, Finland, and Iceland. We partner with MSPs and internal IT departments across the Nordic region, providing modern, market-adapted solutions supported by deep expertise in implementations, integrations, migrations, and ongoing support. With more than 10 years of experience distributing best-in-class products tailored for the Nordic market, MSP Nordics helps partners optimize operational efficiency and increase profitability through automation—enabling a scalable and modern IT management experience. Interested in learning more? Reach out to start the conversation.

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A ADDEE, fundada em 2014, é uma empresa brasileira dedicada à evolução do setor de TI. Como distribuidora exclusiva da N-able no Brasil, ela se empenha em impulsionar o crescimento do mercado de TI, promovendo excelência no atendimento ao cliente e valores de colaboração e transparência. Atendendo a mais de 700 empresas, a ADDEE oferece soluções modernas e seguras para otimizar a gestão de tecnologia, incluindo o N-able N-sight RMM, Cove Data Protection, N-able EDR e muito mais. Com suporte em português e uma equipe comprometida, a empresa se torna uma parceira estratégica de negócios, transformando o ecossistema de TI e impulsionando resultados para as organizações.

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We are a value-added distributor of cloud and on-premise solutions for managed service providers and IT professionals with focus on IT security, infrastructure monitoring and documentation of IT environments. Together with global vendors we provide technology stack and expertise that can help IT service providers become essential piece in their client’s success story. Partnering with us will bring you a competitive edge, access to cutting-edge solutions, expertise necessary to excel in a crowded market as well as the opportunity to be at the forefront of technology and innovation. Together we can shape the future of IT services.

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Het team van ZeroPlex bouwt mee aan uw succesvolle onderneming door het leveren van een goed doordachte ICT-strategie en krachtige ICT-oplossingen. Alles onder één dak!

Verleen de allerbeste service met PSA-software van Halo. Verlaag de werkdruk voor servicedeskmedewerkers door IT Service Management te digitaliseren en help klanten sneller én beter.

Als Fachhandelspartner von Elovade stehen Sie bei uns an erster Stelle. Wir helfen Ihnen dabei, in einer komplexen und dynamischeren Welt das IT-Sicherheitsnetz der Zukunft für Ihre Kunden aufzubauen – persönlich und vertrauensvoll. Von Systemhäusern wurden wir dafür 7-mal in Folge zum besten VAD Deutschlands gewählt.

Your organization and its people are our focus; we want to understand your culture, vision, and how you deliver your service offerings. Pandas are known for their adaptability, and so are we. Process Panda is committed to staying ahead of the curve, adapting to new technologies and practices in the Service Management space. 

Welcome to Metrik7 Consulting Group, our mission is to help MSPs develop core business strengths, build efficiencies, and enhance their service capabilities.

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Our team is made up of MSP experts who have built MSPs and have worked in them.