Spenby Services is a specialist IT Service Management consultancy and HaloITSM Partner, helping organisations implement, optimise and support HaloITSM through enterprise deployments, managed services and strategic consultancy.

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Since 2013, Spenby has delivered agile IT Service Management solutions to organisations across the public and private sectors. With hundreds of successful projects and more than 13 years’ experience across Cherwell, Ivanti Neurons and HaloITSM, we help customers streamline operations, improve service delivery, increase automation and maximise the value of their service management platforms.

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Our team combines deep technical expertise with a practical, customer-focused approach, tailoring every engagement to the specific needs of each organisation. From initial implementation through to ongoing platform management and strategic advisory services, we provide the expertise organisations need to continuously improve their service management capabilities.

HaloNow ist Ihr Halo-Partner. Wir unterstützen Unternehmen dabei, Halo schnell, unkompliziert und nachhaltig erfolgreich einzuführen.

Als einer der führenden Halo-Spezialisten im DACH-Raum verbinden wir tiefes Produkt-Know-how mit kompetenter Beratung und einer pragmatischen Umsetzung. Unser Fokus liegt darauf, Halo optimal auf die individuellen Anforderungen unserer Kunden abzustimmen und von Anfang an die Grundlage für eine erfolgreiche Nutzung zu schaffen.

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ITIL-orientiertes Service Management

Mit umfangreicher Erfahrung in ITIL-orientierten Service-Management-Prozessen unterstützen wir unsere Kunden dabei, ihre Serviceorganisation zu professionalisieren, Prozesse zu automatisieren und Transparenz über alle relevanten Geschäftsbereiche hinweg zu schaffen.

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Beratung, Implementierung & Support

Von der ersten Beratung über die Implementierung bis zum laufenden Betrieb begleiten wir unsere Kunden als langfristiger Partner. Kurze Kommunikationswege, persönliche Ansprechpartner und schnelle Reaktionszeiten sorgen dafür, dass Projekte effizient umgesetzt und Lösungen kontinuierlich weiterentwickelt werden.

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Nahtlose Integration in Ihre Systemlandschaft

Durch die nahtlose Anbindung bestehender Drittsysteme über Standardintegrationen oder maßgeschneiderte Schnittstellen schaffen wir durchgängige Prozesse, automatisierte Workflows und einen reibungslosen Informationsfluss über alle Systeme hinweg.

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Souveränes Hosting mit STACKIT

Für maximale Datensouveränität bieten wir darüber hinaus Hosting auf Basis von STACKIT in deutschen Rechenzentren an. So profitieren Unternehmen von einer sicheren, DSGVO-konformen Alternative zu internationalen Hyperscalern und behalten jederzeit die Kontrolle über ihre Daten. STACKIT - Die souveräne Cloud für Unternehmen

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Schnell. Persönlich. Kompetent. HaloNow – Ihr Halo-Spezialist.

Digital360 è un Gruppo italiano che accompagna imprese e Pubblica Amministrazione nei percorsi di trasformazione digitale e innovazione organizzativa

Con headquarter in Italia, a Milano e a Roma, è presente in 8 Paesi (Italia, Portogallo, Spagna, Messico, Colombia, Cile, Uruguay, Argentina) con oltre 1.300 persone.

Nel 2025 ha superato i 140M € di ricavi.

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Vesta Digital Intelligence is a boutique consulting firm focused on ITSM and ITIL-driven strategy and implementation. We partner with organizations to unlock the full potential of modern platforms like HaloITSM, delivering agile, practical deployments built for real-world challenges. Our team combines deep expertise in ITIL practices, service design, automation, and support operations—without the complexity and cost of traditional enterprise consulting. At Vesta, our mission is simple: to make your IT work better, faster, and smarter.

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perinova stands for IT that keeps evolving. With AI and intelligent automation, we make IT processes faster, easier, and more cost-efficient – ensuring systems work seamlessly instead of running in isolation.

Our consulting brand Xperts provides clear guidance on strategy, compliance, automation, and transformation.

With FlexOps, our boutique Managed Services, we combine standardized processes with tailored support – from platform operations to end-user support.

For more than 20 years, over 250 companies have trusted us to not only manage IT, but to continuously improve it.

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At Elifiatek, we are a Canadian consulting and technology firm specializing in the implementation and support of the Halo suite of solutions.
As an official partner, we help organizations unlock the full value of:

– HaloITSM – delivering robust IT service management to streamline processes and improve service delivery.
– HaloPSA – empowering professional services teams with end-to-end project, billing, and resource management.
– HaloCRM – enabling organizations to manage customer relationships seamlessly and efficiently.

With over six years of proven experience in enterprise IT projects, our team of architects, consultants, and developers ensures successful deployments and ongoing support tailored to each client’s needs.

At Elifiatek, our commitment is to provide reliable, scalable, and results-driven Halo implementations, helping businesses optimize operations and achieve digital excellence.

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ICE Information Technology was founded with the vision of becoming a trusted, end-to-end IT solutions partner for enterprises across the Middle East.We are dedicated to delivering exceptional services and products, leveraging our expertise in ITSM and ITAM (including HAM and SAM).Empowering businesses with HaloITSM through expert resale, seamless implementation, and strategic consulting—driving transformation that delivers results

Hong Kong based, we are a boutique IT service provider that offers high degree of flexibility, tailor solution and cost effective solutions.

Für IT-Verantwortliche im Mittelstand, die ihr Service-Management modernisieren und schnell spürbare Ergebnisse erzielen wollen:

Flow-IT ist Ihr zertifizierter Partner für leistungsstarkes, digitales IT-Service-Management mit Halo ITSM. Die moderne Plattform ist besonders benutzerfreundlich, schnell implementierbar und ideal für IT-Teams mit klaren Effizienzzielen.

Wir integrieren Halo ITSM nahtlos in Ihre Unternehmensprozesse – für mehr Transparenz, Automatisierung und messbaren Mehrwert.

Unsere Stärken – Ihr Vorteil

ITSM-Expertise trifft Business-Verständnis
Mit über 10 Jahren Erfahrung in IT-Service-Prozessen kombinieren wir fundiertes ITSM-Wissen mit einem klaren Blick auf die individuellen Anforderungen Ihres Unternehmens.
Wir sprechen nicht nur IT – wir verstehen auch Ihre Geschäftsziele.

Strategie, Change & Umsetzung aus einer Hand
Wir begleiten Sie von der strategischen Ausrichtung bis zur operativen Umsetzung. Dabei gestalten wir ITSM-Prozesse effizient, transparent und nachvollziehbar – und sorgen für nachhaltige Akzeptanz im Team.

Intelligente Automatisierung, wo es zählt
Ob Ticket-Bearbeitung, Genehmigungsworkflows oder Eskalationen: Wir identifizieren Automatisierungspotenziale, die den größten Hebel bringen – für geringere Kosten und bessere Skalierbarkeit.

Compliance & Governance im Blick
Wir schaffen nachvollziehbare, dokumentierte Prozesse, die nicht nur effizient, sondern auch prüfbar sind. So erfüllen Sie Ihre internen und externen Compliance-Vorgaben mit Leichtigkeit.

Partnernetzwerk mit echtem Mehrwert
Als Teil des Halo-Partnernetzwerks bringen wir zusätzliche Expertise in Ihr Projekt – z. B. mit Digitalisierungspartnern wie Bechtle, Infrastrukturprofis wie Haug & Wolf, ITSM-Spezialisten wie Kompaneers oder Prozessoptimierern wie Y-IM.

Mit Flow-IT gemeinsam zum ITSM-Erfolg
Wir begleiten Sie partnerschaftlich, erkennen Chancen und fördern die Entwicklung Ihres Teams – für nachhaltige IT-Service-Exzellenz.

„Wir denken in Wirkung, nicht in Tools. Gemeinsam heben wir Ihr Service-Management auf das nächste Level.“

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Since 1997, we've empowered thousands of SMEs with our digital transformation solutions as a trusted Microsoft Technology consultancy. Our expertise spans several key areas: business process lifecycle, security, modern work solutions, azure infrastructure, data analytics and AI, business applications, enterprise and client solutions, driving growth and efficiency for businesses like yours.

Weefer is a technology partner and system integrator founded in 2004, dedicated to empowering companies through innovative digital solutions. For over two decades, we have been helping organizations across various industries accelerate growth, optimize operations, and thrive in the digital era.

Our mission is to enable businesses to overcome challenges and unlock new opportunities through the smart use of technology. From ITSM to customer engagement, we provide a comprehensive suite of solutions tailored to your unique business needs, regardless of industry.

With a strong commitment to innovation, digital transformation, and technology that delivers results, Weefer helps clients across industries stay competitive, future-ready, and aligned with their business goals.

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AVANA Services is an IT and Business professional services provider, that delivers a comprehensive, succinct and complimentary set of services that are designed to empower your business with seamless IT & business transformation.

Systematech IT Consulting is your trusted advisor for IT solutions specialising in IT Service Management and help desk processes and procedures, endpoint and end user management, automation of business processes, IT Asset Management, and all technology solutions for your business.

Our consultants are unique in the industry as we don’t resell software and are product agnostic with all our solutions. All Systematech consultants have years of experience in communicating technical ideas on a simple to understand way that ensure the correct problem is solved and fees up customers to do what they do best in their business instead of confusing nerd speak.

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Dataflow Dynamics Pty Ltd is a company dedicated to providing smart, scalable solutions for Managed Service Providers (MSPs) and service-based businesses. With a deep understanding of the challenges faced by MSPs, Dataflow Dynamics Pty Ltd specializes in implementing and optimizing cutting-edge platforms like HaloPSA to streamline operations and enhance service delivery.

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As a premier Halo partner, Roc & Rose Digital brings over two decades of hands-on experience working with MSPs across professional services automation, digital systems, and business growth.

We deliver complete HaloPSA implementations, custom integrations, and reliable ongoing support.

As a full-service digital agency, we also offer web development, digital marketing, and custom software solutions.

This allows us to ensure HaloPSA aligns with your broader digital strategy.

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Solvitum is a specialised IT Service Management (ITSM) consultancy company helping organizations improve IT service management and align services with business goals. We offer expert guidance on ITIL®, process maturity analysis, process optimisation, ITSM tool implementation, and training. Our ITSM consultants possess extensive experience, deep knowledge, and strong competencies in delivering effective IT service management solutions.

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With over 20 years of hands-on experience as an MSP in the Netherlands, we know exactly what MSPs need from their PSA software. At 4uComIT, we don’t just offer consultancy on HaloPSA — we use HaloPSA daily to run our own operations.

What sets us apart? Personal service. No call centers — just real people who understand your business and how to adjust HaloPSA to your needs. You’ll have direct access to knowledgeable contacts who speak your language.

We consult in both Dutch and English and always take the time to understand your specific situation. Whether you need a fairly straightforward implementation or tailored customizations, we work with you to deliver what fits best — no one-size-fits-all solutions.

Whether you’re just getting started with HaloPSA or want to take your setup to the next level, we’re here to guide you with practical advice, hands-on mentality, and the experience of a fellow HaloPSA user.

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Met meer dan 20 jaar ervaring als MSP in Nederland weten wij precies welke eisen een MSP stelt aan hun PSA Software. Bij 4uComIT bieden wij niet alleen consultancy voor HaloPSA, ook wij maken hier zelf gebruik van voor al onze dagelijkse werkzaamheden.

Wat ons onderscheidt? Persoonlijk contact. Geen callcenters maar direct contact met een expert die jouw taal spreekt, jouw bedrijf begrijpt en dit weet te vertalen naar het Halo platform.

Wij bieden consultancy in zowel Nederlands als Engels en nemen de tijd om jouw specifieke situatie in kaart te brengen. Of het nu gaat om een rechttoe rechtaan implementatie of een op maat gemaakte oplossing, wij werken samen met jou om tot de beste oplossing te komen voor jouw bedrijf.

Of je net begint met HaloPSA of al een bestaande omgeving hebt draaien en hulp zoekt, wij zijn hier voor jou met praktische adviezen, een “hands-on mentaliteit” en de praktijkervaring met HaloPSA.

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RadixBay is a premier IT consulting and managed services provider, specializing in cloud technologies, IT service management (ITSM), and data governance. With deep expertise and a commitment to quality, RadixBay delivers strategic guidance, implementation, and ongoing support to help businesses optimize their technology investments.

At the core of RadixBay’s approach is its rural shore delivery model, providing high-touch, U.S.-based IT services that ensure superior quality, security, and agility. As a trusted partner of HALO, Salesforce, Microsoft, and Oracle, RadixBay empowers organizations with cutting-edge solutions that streamline IT service management, enhances process efficiency, and strengthens data governance.

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FacIT FixIT GmbH is an IT solutions provider focused on delivering tailored, high-quality IT service management (ITSM), Governance, Risk and Compliance (GRC) solutions.

Custom tailored IT support and Infrastructure engineering services

We Face it, we Fix it. And we’re always in it for the long run.

Overview:

IT is complex. Delivering effective IT solutions requires mid to large-sized companies to collaborate with numerous partners. FacIT FixIT GmbH streamlines this process by offering a universal, integrated IT support platform. Our services are modular and adaptive, each one unique and custom-built to fit our client’s needs.

Key Value Propositions:

Our principle is this: To reach operational excellence we need three things – the right people, the right processes, and the right tools. And we need them in that order:

o People First: Success begins with skilled individuals who have the right mindset and expertise.

o Process Excellence: Driven by experience, we refine, document, and continuously improve our processes.

o Purposeful Tools: With strong foundations, we select tools carefully to deliver uncompromising solutions that ensure customer satisfaction.

Services Offered

Consultation Services:

o Needs analysis and personalized recommendations.

Solutions:

o FacIT FixIT GmbH offers a range of IT Service Management (ITSM) services designed to streamline and enhance IT operations for businesses. Their key services include: Incident Management, Problem Management, Change Control, Release Management, Service Catalogue Management, Configuration Management (CMDB), Contract Management, Inventory Management, Auto-Asset Discovery, Artificial Intelligence Integration

o GRC (Governance, Risk, and Compliance), integrating automation to streamline processes and ensure adherence to global standards, including ISO frameworks.

Managed Services

o Managed service desk (level 1)

o Managed onsite support (level 2)

o Managed engineering services (level 3)

o Professional Services

o Ad-hoc requests

o Projects

o Strategic Transformation Initiatives

Success Stories & Testimonials

Testimonials:

Telefónica Germany GmbH & Co. OHG

“DC Smarter (affiliate of FacIT FixIT GmbH) impressed us with their innovative approach for Data Center environment. This fits perfectly with our strategy… “

– Karsten Erlebach, Technical Strategy Manager, Telefónica Germany GmbH & Co. OHG

Industry Specialization

Industries Served:

FacIT FixIT GmbH serves a diverse range of industries, providing tailored IT Service Management (ITSM) solutions to meet their unique operational and compliance needs. Key industries include:

o Technology & Software: Streamlining IT workflows for software development, tech startups, and SaaS providers.

o Healthcare: Enhancing IT processes to ensure secure, efficient, and compliant healthcare operations.

o Financial Services: Supporting stringent regulatory compliance, risk management, and IT automation for banks, insurers, and investment firms.

o Manufacturing & Logistics: Managing complex supply chain IT systems and optimizing operational efficiency.

o Retail & E-commerce: Delivering IT solutions to support inventory management, customer service, and seamless e-commerce operations.

o Education: Implementing ITSM tools to enhance administrative efficiency and improve service delivery in educational institutions.

o Professional Services: Tailoring IT systems to meet the needs of consultants, legal firms, and other professional service providers.

FacIT FixIT’s versatile solutions adapt to the specific challenges and goals of each industry, helping businesses achieve efficiency, compliance, and scalability.

Use Cases:

Challenges FacIT FixIT GmbH can solve for you (not limited to)

o Streamlining IT Operations:

o Managing IT Assets Effectively

o Improving Change Management

o Optimizing Incident and Problem Management

o Facilitating Compliance and Governance

o Supporting Digital Transformation

o Reducing IT Costs

o Enhancing User Experience

o Preparing for Audits

FacIT FixIT’s solutions address these challenges comprehensively, ensuring businesses operate smoothly, efficiently, and compliantly. These are a few examples of the business problems we can address. Please contact us for a free consultation.

Why Choose FacIT FixIT?

Certifications:

o Accredited partner HALO and Drata

o Track record for customised, specialised solutioning specific to a customers’ requirements.

Experience:

o Years of experience in workflow optimization and process improvement.

o Experience in putting the customer at the centre – understanding that help if often needed urgently.

o Hands-on and involved senior leadership: – Joerg Hesselink is a seasoned IT professional and visionary leader with a proven track record of transforming IT operations. With decades of experience in IT Service Management (ITSM), Joerg has honed his expertise in process optimization, governance, and leveraging technology to solve complex business challenges. As the founder of FacIT FixIT, Joerg’s passion lies in delivering tailored IT solutions that drive operational excellence. His leadership is grounded in a people-first philosophy, emphasizing collaboration, continuous improvement, and customer satisfaction.

Get in Touch or Request a Demo – joerg.hesselink@facitfixit.com

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Digicom Corporation – Accélérateur de performance ITSM & IA

Digicom est spécialisée dans la mise en œuvre de solutions ITSM et ESM, associée à une expertise avancée en intelligence artificielle. L’entreprise accompagne les DSI et les directions métiers dans la structuration et l’automatisation de leurs processus, en s’appuyant sur les bonnes pratiques ITIL et une forte culture du service.

Nos équipes, des consultants certifiés ITIL, développeurs, chefs de projet et business analysts interviennent sur l’ensemble du cycle projet, depuis le cadrage jusqu’à l’implémentation, en passant par le développement sur mesure.

Digicom conçoit également des agents IA capables de s’intégrer aux différents processus métiers de l’entreprise, notamment au sein des directions des systèmes d’information et des plateformes ITSM, afin de renforcer l’efficacité opérationnelle et l’expérience utilisateur.

Présente en Europe, Asie, Moyen-Orient et États-Unis, Digicom possède une filiale française basée à Strasbourg, avec un centre de services actif auprès de clients internationaux (BIC, LVMH, Legrand), ETI et PME innovantes.

Présentation courte

Experts ITSM, ESM et IA, Digicom accompagne les DSI dans la digitalisation de leurs services en s’appuyant sur les bonnes pratiques ITIL. Nos équipes techniques et fonctionnelles interviennent en projet ou en régie, et conçoivent aussi des agents IA pour décupler les capacités de vos collaborateurs. Digicom est présente à l’international, avec une filiale française à Strasbourg.

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At Monochrome, we specialise in transforming complex IT Service Management (ITSM) systems into intuitive, user-friendly experiences. As a certified HaloITSM partner, we ensure that your implementation is optimised for seamless adoption, enhancing both efficiency and user satisfaction.

Our User-First approach focuses on tailoring workflows to align with your team’s real needs, incorporating intelligent automation to reduce repetitive tasks, and designing beautiful, intuitive self-service portals that encourage engagement. With Monochrome, HaloITSM becomes more than just a tool, it becomes an effortless experience that empowers your organisation to thrive. ​

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Die yim GmbH & Co. KG verfolgt die Vision "Everything is Service & Service is Everything" und bietet seit über 20 Jahren maßgeschneiderte IT-Dienstleistungen.

Wir unterstützen Unternehmen in Deutschland, Österreich und der Schweiz durch unsere Expertise in Digitalisierung, Service Management, Integration und Prozessautomatisierung.

About CIH Solutions

We’re a software integration consultancy that does things differently. Since 2007, we’ve been helping organisations transform their technology from a complex puzzle into a powerful business advantage.

CIH Solutions specialises in IT Service and Enterprise Service Management, with a track record of over 200 ITSM implementations across the UK and mainland Europe. We’re not about selling you the latest trend – we’re about finding solutions that actually work for your specific business challenges.

What Makes Us Unique

· Vendor-agnostic approach means we recommend what truly works for you

· Deep expertise across multiple industries

· Comprehensive services that go beyond traditional consulting

· A team that thinks like business partners, not just technology providers

Our approach is straightforward: we combine technical expertise with practical business insight. We’ve worked with organisations of all sizes, from growing startups to established enterprises, helping them navigate the complex world of technology integration.

Our Core Services

· IT Service Management (ITSM)

· Enterprise Service Management

· Technical Toolset Implementation

· Integration and Development Services

· Strategic Consultancy

We understand that every organisation is unique. That’s why we don’t believe in one-size-fits-all solutions. Our team takes the time to understand your specific challenges, goals, and business nuances.

Curious about how we might help your organisation? We’d love to sit down over a coffee and explore your challenges, with absolutely no obligation. Sometimes, all it takes is a conversation to uncover new possibilities for your business.

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We bring together the best fit elements from the global digital service management profession.

Surveying across sectors, management practice, professional bodies, public and private sector, we package, tailor and deliver Digital Service Management for Health and Care.

We aim to build innovative, value-based, professional, sustainable, safe and secure foundations for digital service management resulting in good value, well managed, reliable, low risk digital services that support good clinical outcomes, good digital experience and patient safety.

TechPulse is a US based MSP and VAR offering a variety of services since 2009. TechPulse specializes in helping other MSPs implement and master HaloPSA with guided implementation, automation, and customization.

We’ll Help You Harness HaloPSA

Need expert assistance deploying and managing HaloPSA?

TechPulse is an authorized 3rd-party implementer of HaloPSA. Our team follows a carefully developed implementation plan that ensures the process meets your needs and adheres to your preferred
schedule.

Over the course of the implementation, our experts will train your team to fully harness the capabilities of HaloPSA. When you formally cutover to HaloPSA, we’ll provide live support, as well as offer check-ins after the fact to ensure the new system is working as expected.

How We Implement HaloPSA

Fact Finding & Introductions

We started by getting to know your company. By carefully assessing the work you engage in every day, we can better match your needs to the capabilities offered by HaloPSA.

Process Coaching

In situations where essential documentation and information for swift HaloPSA deployment are lacking, our guided implementation offers process coaching services to assist. This support focuses exclusively on HaloPSA-related issues, facilitating an efficient move to the next step of implementation. However, please note that while our process coaching service is comprehensive in relation to HaloPSA, it does not extend to business coaching areas such as accounting, tax, or finance. For guidance in these domains, we recommend seeking expertise from our partner at Pax8 Academy
(formerly Sea Level Ops).

Guided Implementation—Our Turnkey HaloPSA Offering

Our comprehensive guided implementation service offering includes up to 20 hours of expert guidance, which spans across all crucial phases – implementation, go-live support, and subsequent adjustments. Our goal is to ensure a successful HaloPSA implementation, a smooth transition on your ‘Go Live’ day, and provide the necessary assistance to help you complete your first invoicing cycle successfully.

For the implementation phase, our expert will guide your team through deployment and training sessions. This accounts for a major part of the total service time, designed to be scheduled flexibly according to your convenience and timeline.

Go Live Support

On your ‘Go Live’ day, we assure additional support from our implementation expert to help you navigate any complexities.

Post go-live, we continue our partnership with ongoing check-ins, including additional adjustments and tweaks to your HaloPSA environment in the four weeks after your cutover. This comprehensive approach ensures you gain the maximum value from your HaloPSA deployment and ensures you can complete at least one invoicing cycle successfully.

Pre-Purchased Block Hours

We offer a flexible service arrangement through our pre-purchased block hours, designed to cater to a variety of your needs, from scripting and automation to
consulting and HaloPSA implementation. This versatile service enables you to use
the hours as per your business requirements, ensuring you receive targeted support where you need it most. Please note that these pre-purchased hours are valid for 90 days from the date of purchase, promoting timely utilization of our expert resources for your utmost benefit. Our aim is to provide a customized, efficient, and beneficial partnership that supports your business’ continual growth and effectiveness.

Guided Implementation Value Adds

Discord and Peer Group Access – Access to the TechPulse Pro Services Discord. Interact with our implementation experts and connect with other implementation clients to share ideas or content. Exclusive content from TechPulse and pre-release beta software is free for Peer Group Members.

Templates and Accelerators – We’ve done this a bunch. We have templates, stock data, and other resources we can utilize to accelerate your implementation. Things like Ticket Categories, Resolution Categories, Email Templates, and Board/Workflow Diagrams are included with fully guided implementation.

Personalized Implementation and Technical Coaching – Our expert coaches you not just through HaloPSA implementation, but through shoring up the technical processes and resources that HaloPSA draws from. We see how many MSPs are doing things and we know what does and doesn’t work. Over 50% of implementation clients continue to engage with us separately after implementation for this continued coaching.

Start Your Journey To HaloPSA Today

Ready to make the switch to HaloPSA? TechPulse will take the guesswork out of the process.

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At Kinesys, we specialize in implementing CRM and PSA solutions tailored specifically for your company. With a deep understanding of the industry’s unique challenges, we combine international experience with proven expertise to deliver solutions that streamline operations, enhance client relationships, and drive business growth.

Our team brings years of experience and a passion for excellence, staying ahead of industry best practices to ensure our clients achieve maximum results from their CRM and PSA systems. Whether optimizing workflows, improving resource management, or enhancing customer engagement, Kinesys provides the tools and strategies you need to succeed.

Partner with us to leverage innovative solutions that align your processes, scale your operations, and empower your business to deliver exceptional results.

Languages Spoken: English, Italian

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tewobo is a global technology partner committed to optimizing your enterprise’s technology ecosystem to ensure reliability and foster innovation. We specialize in identifying limitations within existing operational architectures and delivering next-generation solutions that enable businesses to operate more effectively and efficiently. Our scalable, cost-predictable approach is designed to drive operational excellence, enhance performance, and improve competitiveness and customer experience.

In partnership with Halo, tewobo provides expert advisory, implementation, and managed services for Halo’s suite of products. Our team of technology evangelists, implementation specialists, and commercial executives bring extensive global experience in delivering complex programs. Together, we are transforming the value creation landscape, driven by a shared mission to challenge conventional norms and help clients achieve sustainable, impactful outcomes.

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At CyanXT, we specialize in transforming IT Service Management and Customer Service Management through innovative platform solutions such as HaloITSM , HaloPSA and HaloCRM. With a customer-centric approach, we design, implement, and optimize ITSM, CSM and ITOM tailored to your unique business needs. Our team of certified experts brings over 75 years of combined experience, delivering end-to-end services, from process engineering and architecture advisory to custom development. We enable businesses across industries to streamline operations, boost productivity, and enhance service delivery.

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Haug und Wolf GmbH: Over 25 years of experience in the implementation and operation of IT Service Management and ESM systems.

Our clients benefit not only from our technical expertise in product selection, implementation, and operation of these systems, but also from our focus on organizational aspects such as organizational development and the added value gained through the introduction of service catalogs. We complement our offerings with solutions for inventory management, monitoring and endpoint management.

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Progresivo is a leading IT consulting firm based in Norwich, UK, specialising in ITSM consultancy, IT Service Transformation, and Service Turnaround. We are dedicated to helping businesses achieve their IT service goals and drive positive change.

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Net Friends is a Microsoft Solutions Partner and a trusted technology advisor for business. We deliver “World Class” rated Managed IT Services and trustworthy expertise by keeping cybersecurity front-of-mind.

From Managed Infrastructure Services to Server Security Services, we help businesses leverage the best technologies for the modern distributed workforce.

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At DP Computer Technologies, we are deeply committed to helping you fully leverage your investment in HaloPSA. Our expert team, based in North America, is dedicated to fostering a professional, friendly, and transparent communication style with each client we encounter. Our mission is to guide you seamlessly through every phase of setting up your new HaloPSA instance. From the initial consultation to the final implementation, we are here to provide comprehensive support and expert advice tailored to your unique needs. We understand that navigating new software can be challenging, which is why we make it a priority to ensure you feel confident and well-equipped at every stage of the process. In addition to setup assistance, we offer ongoing support and resources designed to enhance your experience with HaloPSA, empowering you to deliver outstanding service to your clients. Your success is our ultimate goal, and we are committed to equipping you with the tools and knowledge necessary for your business to thrive. Let us partner with you in this journey, so together we can achieve great results!

With over 40 years in business, Cii provides specialized consultation services tailored to fit your business. We focus on understanding your unique needs to deliver custom implementations that streamline operations and drive efficiency.

Rising Tide Consulting Group, founded by Mendy Green, is a company dedicated to helping businesses reach their full potential. Our aim is to tackle the projects you don’t have time for, so you can focus on serving your clients while we work on your business. We offer a variety of services, including Team Coaching, Leadership Development, Technical Escalation Training, System Migrations, and more.

With almost 13 years of experience in the MSP industry, Mendy brings a wealth of knowledge in areas such as network administration, server administration, automation, security, and cloud computing.

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Looking to get the best out of your investment to HaloPSA? Let us help you get the best return out of your journey with HaloPSA, whether you are starting out, or an established MSP. From getting stuck in with implementation and constant support throughout your journey.

We’re Intranet Distribution – the Norwegian IT industry’s growth partner For almost 30 years, we’ve been helping our IT partners grow. Our formula is simple: Our expertise and experience + the right technology = more profit for you. That’s why we partner with Halo and N-able: They develop the best tools for MSPs and IT departments. When we combine their technology with our expertise and experience from the Norwegian market, the result is global power adapted to Norwegian conditions.”

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We specialize in guiding our customers through digital transformation, focusing on IT and Enterprise Service Management. Our priority is our customers’ success, and we are dedicated to delivering measurable results.

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We assist customers selecting the right tools, do the implementation, and providing ongoing support, to ensure our customers to maximize the value of the investment. We support customers in both public and private sectors, leveraging the expertise of our experienced team to help customers achieve and realize your ambitions.

Technology Services Group (TSG) is the technology partner for ambitious businesses, combining strategic thinking with hands-on expertise to make real, lasting change. With over 220 certified experts across Gateshead, Glasgow, London, Bristol, and Aylesbury, TSG works across Business Applications, Cloud Care, Cyber Care, Managed IT Services, and Data & AI. As a Microsoft, Sage, and Pegasus partner, TSG works closely with customers to move to the cloud, make sure they only pay for the software licences they use, protect against cyber threats, and get more from the technology they already have. TSG Academy gives every customer free access to expert-led training on the tools their teams use every day. TSG consistently achieves a Net Promoter Score above 80, a standard very few companies reach. That is the standard TSG holds itself to.

Hikon is a UK-based service management consultancy helping organisations modernise IT and business operations through clear, scalable and outcome-focused digital workflows.

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As a certified Halo partner, Hikon supports organisations across the UK, Israel and international markets with HaloITSM implementation, migration, integration, optimisation, training and ongoing support. We help growing teams move away from fragmented tools, manual processes and overly complex enterprise platforms towards a modern service management solution that is faster to adopt, easier to manage and better aligned to business needs.

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Our team brings deep experience in service management, workflow automation, IT operations and enterprise platform delivery. We work with both SMBs and large organisations, combining practical consulting with hands-on technical expertise to design service operations that improve visibility, reduce operational friction and support long-term growth.

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Hikon’s approach is built around clarity, speed and partnership. We help clients define the right roadmap, configure Halo around real business processes, migrate data safely, integrate with existing systems, train users effectively and provide continuous support after go-live. Whether a customer is implementing Halo for the first time, replacing a legacy ITSM platform, or looking for a trusted local partner to improve an existing Halo environment, Hikon provides the guidance and delivery capability needed to achieve measurable results.

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With presence and market focus in both the UK and Israel, Hikon is well positioned to support organisations that need local understanding, responsive delivery and international service management expertise.

Our mission is simple: to help businesses build service operations that are structured, efficient, user-friendly and ready to scale.

EquaCore Digital is a boutique technology consultancy headquartered in Lagos, Nigeria. We help organisations design, build, and run the digital operations that keep their businesses moving.

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As a Halo Partner, we combine deep platform expertise with the discipline of a delivery-led team. Our work spans implementation, managed services, talent augmentation and ongoing optimisation, giving customers flexible ways to scale Halo across their operations.

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Founded by leaders with deep experience in the ServiceNow ecosystem, we understand enterprise scale ITSM environments and the operational, commercial and technical realities behind them across financial services, healthcare, energy, and the public sector.

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Digital Operations. Delivered Right. is how we run engagements at EquaCore.

enable.services is a UK based technology consultancy specialising in CRM, ITSM, marketing, integration, and business systems that deliver measurable commercial outcomes. With over 30 years of experience, we help organisations design and implement connected ecosystems across sales, marketing, service, and operations, improving visibility, efficiency, and customer engagement.

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We act as a strategic partner rather than a software reseller, supporting clients across strategy, platform selection, implementation, and ongoing optimisation. By aligning technology with long term business objectives, we enable organisations to make confident decisions, drive growth, and realise lasting value from their systems.

We support customers across New Zealand, Australia, and Korea with advisory, implementation, optimisation, and support services designed to improve efficiency, visibility, and service quality. We help organisations adopt Halo in a practical and scalable way that aligns with their business needs. Our focus goes beyond system delivery, helping customers build better ways of working through well-designed processes, automation, and continuous improvement.

As a global leader in service management, we help businesses transform their operations with data-driven insights, scalable digital solutions, and measurable results. We take pride in serving a broad spectrum of industries across the world.

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As the authorized distributor of HaloITSM in Sri Lanka, VS ONE is committed to helping organizations elevate their IT Service Management capabilities with a solution that is modern, reliable, and built for scale.

Our experience in bringing global technologies to the Sri Lankan market enables us to understand the real-world challenges faced by BFSI, government, manufacturing, enterprise and BFSI customers. This insight allows us to position the solutions we offer are not just as tools, but as a strategic platform that strengthens service delivery and operational efficiency.

At VS ONE, we follow a tailored, consultative approach—working closely with partners and customers to align HaloITSM with their unique environments and strategic objectives. From pre-sales engagement and technical enablement to knowledge transfer and end-to-end implementation guidance, we provide the comprehensive support needed to achieve long-term ITSM excellence.

NowNation specializes in improving Customer experience with insight management and solution development. We are a team of consultants with up to 17 years of experience in Enterprise Service Management. Besides Customer Service and Operations Management we can help with IT Service Management, HR Service Delivery and IT Operations Management.

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World Class Service Management. Procano deliver HaloITSM as a complete solution for companies that want control, efficiency, and security in their IT operations.

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Good people help others. Simple as that.

We bring a wealth of collective expertise in technology consulting, delivery, and development. Our innovative, flexible, and client focused approach ensures measurable outcomes through our ‘Realise-Enable-Accelerate’ engagement model.

We help you achieve transformational success.

S2 is a value-added distributor delivering top-tier cybersecurity solutions that drive strategic growth and business security across Pakistan.

We specialise in helping organisations improve service performance, quality and efficiency by providing consultancy, professional services, managed services and support and maintenance around ITSM and ESM solutions. Our passion is supporting you with planning, implementing and management of your ITSM solutions, whilst ensuring they can evolve with new technology and innovations.

Our highly skilled team, with over 100 years combined hands on knowledge and real world experience, fully understand which solution is the best fit for your business, and more importantly, how to maximise its value to you and your organisation.

Our aim is to ensure that your solution delivers the best outcomes both efficiently and effectively whilst additionally being capable of evolving with changing needs by combining established ITIL service management best practice with best of breed products.

Unlike a number of other services organisations, Xcession are not aligned to any one solution vendor, this not only gives us a greater breadth of understanding of capabilities and suitability of any given solution to address the challenges you may face, you can also rest assured that our partnership is solely focussed on the best outcomes for you.

We'd be delighted to talk with you about how we've helped other organisations achieve their ITSM and ESM goals so you can understand further how we can help you.

Allied ESM is a pure play Halo partner focused on accelerating enterprise service management success.

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Founded by leaders with deep experience in the ServiceNow ecosystem, we understand enterprise scale ITSM environments and the operational, commercial and technical realities behind them. This uniquely positions us to support organisations transitioning from ServiceNow to Halo with clarity and confidence.

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Our team holds both Halo ITSM and ServiceNow certifications, giving customers assurance that we understand where they are today and where they are going.

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We focus on:

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• Structured migration strategy
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• High quality implementation and transformation delivery
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• Process optimisation aligned to business goals
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• Training, adoption and long term support

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We do not just implement software. We deliver structured transformation that enables organisations to realise value faster and build a scalable service management foundation for the future.

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If you are considering a move to Halo or want to maximise value from your ITSM investment, let’s connect.

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Über tribework AG – Ihr HaloITSM Partner in der Schweiz

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Die tribework AG mit Sitz in Schlieren ist der erste offizielle Halo Solutions Partner in der Schweiz und spezialisiert darauf, die leistungsstarke Plattform HaloITSM erfolgreich im Schweizer Markt zu etablieren. Als innovatives Dienstleistungsunternehmen mit Fokus auf moderne Service-Organisationen begleiten wir Unternehmen auf ihrem Weg zu einem effizienten, skalierbaren und benutzerfreundlichen Service-Ökosystem.

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Mit unserer Expertise in IT Service Management (ITSM), Enterprise Service Management (ESM) und Customer Experience (CX), unterstützen wir Organisationen dabei, ihre Serviceprozesse zu standardisieren, automatisieren und nachhaltig zu verbessern.

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Unsere Mission ist es, mit HaloITSM eine moderne, flexible und zukunftssichere Plattform als SaaS Lösung oder OnPremise bereitzustellen, die den Bedürfnissen Schweizer Unternehmen gerecht wird – von der initialen Analyse über die Implementierung bis hin zum langfristigen Betrieb.

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Als HaloITSM-Partner bieten wir:
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• Lokales Know-how und persönliche Betreuung direkt aus der Schweiz
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• Zertifizierte Beratung und Implementierung, zugeschnitten auf individuelle Anforderungen
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• Integration moderner Best Practices, um den vollen Mehrwert von HaloITSM auszuschöpfen
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• Begleitung im gesamten Lifecycle von Einführung, Schulung, Betrieb bis zur kontinuierlichen Optimierung

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Mit unserem interdisziplinären Team, modernsten Technologien und einer Hands-on-Mentalität schaffen wir Servicewelten, die begeistern – für IT-Teams, Mitarbeitende und Kundinnen und Kunden gleichermassen.

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tribework AG – Ihr Schweizer Kompetenzpartner für HaloITSM.

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For over a decade, Flycast Partners has helped 1,800+ customers establish operational best practices with Enterprise Service Management, IT Service Management, and IT Operations Management solutions, streamlining the software implementation lifecycle, unifying technology systems, and enhancing IT maturity while confidently navigating change.

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Aspire Technology Solutions is one of the UK’s leading providers of managed IT, cyber security, and modern workplace solutions, supporting over 2,000 customers with a team of over 300 experts. We deliver advanced technology solutions across cyber security, cloud, connectivity, managed services, and unified communications to help our customers drive real business benefits.

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Headquartered in Gateshead, with offices across Glasgow, Leeds, London, and Stockton-on-Tees, our mission is to deliver technology like no other. By putting technology to work, we empower our customers to innovate, become more efficient and grow quicker.

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ToucanHALO is a pure-play HALO platform company. We draw upon a 15+ year history of successfully implementing SaaS technologies focused on ITSM and CRM for U.S. Government agencies and commercial clients. Our solutions have proven to reduce complexity, lower costs, and minimize reliance on IT support.

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Features & Focus

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The HALO platform is simple to deploy. Built as a very low/no-code solution, it does not require a large team of developers or administrators to deliver immediate value. (Essentially, two can do it — hence the genesis of our name, Toucan.)

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HALO software licenses and services

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Proven success with both on-premise and cloud-based SaaS implementations

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FedRAMP High environments and AWS GovCloud hosting available

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Cleared personnel on staff to support government agencies

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Service Standards

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Our IT specialists are certified in project management, ITIL, Agile, and Scrum—delivering best-in-class solutions through advisory, IT service management, and implementation services. We are proficient, responsive, and innovative.

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History

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ToucanHALO’s CEO and Founder previously served as CIO of a Service-Disabled Veteran-Owned Small Business, where he launched and led the firm’s ServiceNow and Salesforce partnerships. That team later evolved into a full-service IT consulting company focused on U.S. Government support: CTS Beacon.

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With the launch of ToucanHALO, he now focuses on delivering exceptional value through HALO software licensing and service solutions.

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Our Vision
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– To be our clients’ most proficient, responsive, and innovative partner.

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Our Mission
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– Deliver expert support, design, and delivery to our clients.

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Our Philosophy
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– Our strategy ensures success for both the company and our teammates.

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Catalyte is a consultancy focused on service management and enterprise operations. We design workflows with your teams, implement what’s agreed, and improve in short cycles. Integrations are part of the job, not an afterthought. Senior specialists do the work, measure the results, and stay accountable from first assessment to steady state. No hype. Just progress you can see.

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Operational drag isn’t just an IT problem; it’s an anchor holding your business in the past. At dotslash, we cut that anchor. We are a specialist consultancy with a singular focus: transforming your Service Operations from a business blocker into your primary catalyst for growth.

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Our approach is different by design. We lead with partnership, not platforms, because we’ve stood in your shoes. Our team of seasoned practitioners has run operations teams and been accountable for critical business services. This real-world experience ensures our advice is pragmatic, our strategies are achievable, and our solutions deliver lasting business value.
We de-risk your transformation using our proprietary Service Operations Framework, a proven methodology that provides a clear path from operational chaos to intelligent control. As your full-lifecycle partner, we don’t just strategise; we provide the hands-on expertise to:

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* Mature your ITSM, ITOM, AIOps, Monitoring, and Observability.
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* Implement new platforms like HALO ITSM, BigPanda, and Dynatrace.
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* Remediate underperforming tools to realise their full value.

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Our mission is simple: To engineer the resilient, autonomous capability you need to win. We are your trusted advisors, your implementation partners, and the team that makes your technology a catalyst for what’s next.

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Specialisms: Service Operations, Autonomous Operations, IT Service Management (ITSM), IT Operations Management (ITOM), AIOps, Observability, HALO-ITSM, HALO-CSM BigPanda, Dynatrace, CSDM, and Technology Strategy.

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StrataCom is an IT Service Management professional services and consulting firm providing graceful solutions to enterprise-level clients since 1997. Our deep expertise helps organizations successfully transform their visions from concept to reality. StrataCom offers a wide variety of process and technical consulting services across modern ITSM platforms, as well as support for organizations transitioning from legacy service management tools.

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At Revo, we make ITSM transformation simple, predictable, and successful. As a certified Halo ITSM Partner, we specialise in helping organisations unlock the full potential of the Halo platform through expert implementation, seamless integrations, and ongoing support.

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What makes us different?

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– No hidden surprises – We design, build, and enable your Halo ITSM platform with transparent, outcome-based goals.
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– Integration-as-a-Service – we connect Halo ITSM to your other business systems (HR, Finance, CRM, Collaboration) so your teams work smarter, not harder.
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– Customer Empowerment – we don’t just deliver a system; we enable your admin teams and users with training and best practices so you can manage Halo

confidently.
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– Long-Term Partnership – from go-live hyper care to ongoing support and enhancements, we’re with you every step of the journey.

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With deep service management expertise and a track record of supporting organisations across industries, Revo is the go-to partner for businesses that want to get Halo ITSM right the first time.

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Whether you’re implementing Halo for the first time, replacing an outdated ITSM tool, or looking to integrate Halo into your wider digital ecosystem, Revo provides the expertise, structure, and care to deliver results.

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Bytes is a leading provider of world-class IT solutions. Our growing portfolio of services includes cloud, security, licensing, SAM, storage, virtualisation and managed services.

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Since being established in 1982, Bytes has grown rapidly and now employs over 710 people in the UK and Ireland. Thanks to our passionate people and close partnerships, we’ve helped hundreds of top brands to transform, grow and adapt to the changing technology landscape. Watch the video to see what our customers, partners and staff have to say #smartertogether

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Reliable ITSM and ITAM (HAM and SAM) experts. We are a Digital Transformation Consultancy focused on bringing quality and cost advantage to our clients.

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At Zitac, we are more than just a solution provider – we are a long-term competence partner. With over 20 years of experience in IT Service Management, automation, and IT security, we help organizations improve how they deliver and support IT services.

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Our strength lies in combining technical expertise with a deep understanding of business processes. We don’t just implement tools – we guide our clients in aligning their IT with real-world goals and challenges. As a certified HaloITSM partner, we offer everything from strategic advisory and implementation to migration, integration, and licensing.

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Zitac is ISO-certified (27001, 9001, 14001) and trusted by leading organizations across both the public and private sectors. We work with customers who, like us, value quality, long-term thinking, and great user experiences.

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Dataseti is your go-to partner for making Halo work exactly the way your organization needs it to. With decades of real-world experience, our friendly team brings a practical, no-nonsense approach that customers genuinely appreciate. Whether you’re just getting started or need a deep dive into process improvements, we’re here to help you get the most out of Halo.

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Reach out today and ask us about our “Do it again for free” guarantee!

DSB Tech Consultancy brings a unique perspective as both a long-time customer and now a dedicated partner. Having worked closely with Halo shaping features and enhancing service delivery, DSB Tech understands the challenges businesses face and how Halo’s intelligent, AI-driven platform can solve them.

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DSB Tech helps organisations streamline workflows, boost productivity, and gain valuable insights through tailored service management solutions. DSB Tech’s mission is to make service management seamless, efficient, and ready for the future.

Dekkers IT Solutions & Consultancy, part of Dekkers Intermediair BV, is a trusted family-owned IT company founded in 1997 in Rijen, the Netherlands. With over two decades of experience, we have grown into a reliable IT partner across the Benelux region, offering smart, scalable solutions tailored to industries like healthcare, finance, government and manufacturing.

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At Gridheart, we’re more than just a cloud solutions provider—we’re the trusted partner for MSPs across the Nordics navigating the complexities of a digital-first world. Founded on the belief that security and innovation must go hand in hand, we specialize in delivering world-class cloud services that protect businesses from evolving cyber threats. In an era where data breaches and ransomware attacks dominate headlines, our mission is clear: empower MSPs with the best tools to safeguard their clients’ digital assets—without compromise.

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LeanDynamics is Halo’s most trusted partner in the MEA region, offering expert resale, implementation, and consulting services across the HaloITSM and HaloPSA product suites. We combine deep platform knowledge with a hands-on approach to help organizations maximize the value of their Halo solutions.

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Arwen Tech is a leading IT services and cybersecurity solutions provider in Pakistan, serving enterprise, banking, telecom, and public-sector organizations. We specialize in IT service management, cybersecurity, and infrastructure modernization, partnering with global technology vendors to deliver scalable and compliant solutions.

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Arwen Tech has been a HALO ITSM partner in Pakistan for several years, during which we have supported multiple customer engagements across ITSM strategy, solution design, demos, POCs, and implementations. Our team brings strong local market knowledge, certified resources, and hands-on delivery experience, enabling organizations to successfully adopt and scale HALO ITSM.

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We remain committed to expanding HALO ITSM adoption and driving customer success across the region.

Rejea Group is a strategic implementation and enablement partner for the HaloITSM suite, helping organisations modernise their service management capabilities. With a focus on ITSM, governance, and digital transformation, Rejea delivers advisory, training, and deployment services aligned to global best practices.

BDQ provides painless, professional ITSM and ITAM implementations to Enterprises, Public Sector and mid-market customers in the UK, US and EU. We have ITIL trained consultants, and are authorised to issue ITIL certifications. We can assist with all aspects of the implementation lifecycle, including analysis, configuration, integration/development, training and support.

Basteriq is your Enterprise Service Management Partner. We focus on optimizing your service processes and provide your employees with world class service experience. Our consultants have unmatched experience and knowledge on implementing Enterprise Service Management solutions for clients across the globe.

Looking to get the best out of your investment to HaloPSA? Let us help you get the best return out of your journey with HaloPSA, whether you are starting out, or an established MSP. From getting stuck in with implementation and constant support throughout your journey.

Australian Sentinel helps your business tackle technology challenges by executing strategy, innovation and desirable adoption. We specialise in architecting, procuring, implementing, planning, coordinating, scheduling, testing, improving and maintaining technology.

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We are based in Sydney with offices in Melbourne, Canberra and Brisbane. Our leadership team and lead consultants have spent decades working for the world’s top system integrators and software vendors directing outcomes for large enterprise. We have developed a right-sized approach to delivering software projects to clients that is easily tailored the project. Just enough documentation and just ceremony, or a little bit more if you need.

HaloNinjas Limited is your trusted partner, specialising in HaloITSM solutions to revolutionise IT service management for businesses of all sizes. With over 30 years of consulting experience in enterprise technology, we bring deep expertise from working with industry-leading platforms like BMC, Oracle, and ServiceNow. As pure-play ITSM experts, we are dedicated to delivering tailored solutions that enhance operational efficiency and drive meaningful digital transformation.

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Our team of skilled professionals combines innovative approaches with unparalleled industry knowledge, ensuring our clients achieve their strategic objectives with ease. At HaloNinjas, we don’t just implement ITSM solutions—we empower businesses to thrive by simplifying complexities and maximizing value. Trust us to be your partner in building a robust, future-ready IT infrastructure.

Gozynta Consulting is the first accredited consulting firm for HaloPSA. We are trusted by MSPs worldwide for high-impact implementations, strategic consulting, and ongoing support.

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We provide white-gloved onboarding services with strategic guidance. We not only tell you how, but we tell you the why behind the recommendation. We know where you are because we've been there. Our team of MSP experts is prepared to help you streamline processes that are working, correct processes that aren't, and implement processes where none exist.

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Our consultants align HaloPSA with how your MSP actually operates. Every engagement is tailored to your business and grounded in real-world MSP experience. We prioritize clarity, accountability, and results that make your operations better, not more complicated.

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We bring clear, outcome-focused guidance to every project, rooted in our core values: empathy, excellence, growth, and directness. If you want HaloPSA to work for your business instead of the other way around, we’re ready.

A Certified Halo Partner with over 5-years implementing and supporting Halo Solutions.

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HaloITSM and HaloPSA Services include: Solution Design & Implementation, Training, Technical Support, Platform Administration & Configuration, Business Analysis, Licensing and ITSM Advisory.

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Our mission is to get you migrated onto your new Halo platform as quickly and efficiently as possible and ensure that your organisation maximises the value and benefits from your investment in Halo’s brilliant technology.

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Partner with Service Dynamics for your HaloITSM or HaloPSA solution and join our community of satisfied clients!

Transform your organization’s service management with QLogitek, your trusted Halo partner across North America. With 25 years of experience in ITSM, we help businesses across various industries centralize operations, integrate systems, optimize workflows, and implement scalable solutions. Our team of ITSM specialists combines deep expertise with a personalized approach to deliver outcomes that matter. Whether you’re looking for implementation, support, training, or strategic guidance, QLogitek is the partner you can trust to drive your long-term success.

Partner Vantage Point (PartnerVP) is the leading North American provider of Halo Solutions, offering resale and implementation services to clients. From robust service offerings to products, PartnerVP offers the tools to help clients attain sustainable success throughout the entire ITSM/ ESM process

T4IT is proud to be the official distributor of HaloITSM in Latin America, bringing world-class IT Service
Management (ITSM) solutions to businesses across the region. As a trusted technology partner, T4IT is
dedicated to empowering organizations with the tools and expertise they need to streamline IT
operations, enhance service delivery, and drive innovation. T4IT combines advanced technology with
deep industry expertise to craft tailored solutions for businesses of all sizes and across various sectors.

With over 40 years of experience and a global presence, Pink Elephant is a trusted thought leader in the IT Service Management industry. We empower organisations to adopt and implement best practices through our comprehensive portfolio of Training, Consultancy, IT Support, and Technology services. By connecting People, Process, and Technology, we deliver tailored solutions that support end-to-end (Enterprise) Service Management initiatives and drive digital transformation.

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At Pink Elephant EMEA, we are a trusted HaloITSM implementation partner. We help organisations maximise the value of their Service Management investment. Our experienced consultants provide expert support across every stage of your HaloITSM journey, from initial deployment and configuration to optimisation, training, and ongoing support. With a deep understanding of ITSM frameworks and business processes, we ensure HaloITSM is fully aligned to your operational goals.

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Don’t let any challenge surprise you. At SMC Consulting we help you build your Digital Transformation strategy; automate your processes, anticipate digital trends and make strategic decisions with confidence.

2Grips is a consultancy firm specializing in IT Service Management (ITSM), Enterprise Service Management (ESM), and Service Integration and Management (SIAM). Our mission is to help organizations optimize their service delivery by focusing on quality, cost efficiency, manageability, and transparency. We adopt a holistic approach, addressing your organization, processes, tools, and people, to deliver tailored solutions that meet your unique needs. Our methods are pragmatic and results-oriented, ensuring measurable improvements.

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How We Help Our Clients
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At 2Grips, we are more than just implementers of ITSM tools. Our foundation lies in service management consulting, which enables us to approach tooling implementation with a strategic perspective, ensuring alignment with your organizational goals. While we are experts in HaloITSM and other platforms, our solutions go beyond technical deployments.

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We emphasize a customer-centric approach, leveraging our expertise to provide comprehensive service offerings and foster long-term partnerships.

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Our Key Services Include:

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• Service Portfolio & Service Catalogue Consultancy: Define and communicate your services effectively.

• Enterprise Service Management Consultancy: Extend ITSM principles across your entire organization.

• SIAM Design & Strategy: Seamlessly integrate and manage multiple suppliers for optimized delivery.

• Information Security (ISO27001 Guidance): Strengthen your security posture and achieve compliance.

• Customer Experience Management (XLA): Enhance customer satisfaction through experience-level agreements.

• Customer Journey Mapping: Identify and improve critical touchpoints in service delivery.

• HaloITSM, HaloPSA, and HaloCRM Implementations & Training: Standard and Tailored setups to maximize your investment.

• Halo Support with “No Worries” Packages: Ensure ongoing success with dedicated tooling support.

• Halo Tooling Health Check: Evaluate and optimize your existing implementation.

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Why Choose 2Grips?

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• Deep Expertise: Our team of senior consultants brings decades of experience in ITSM, ESM, and SIAM.

• Proven Results: From process optimization to tool implementation, our solutions drive tangible business outcomes.

• Customer-Centric Approach: We prioritize your goals and collaborate closely to deliver meaningful improvements.

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