<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p id="isPasted"><strong>In this guide we will cover:</strong></p><p><strong>- What is the TeamViewer Integration?</strong></p><p><strong>- Creating the TeamViewer Fields</strong></p><p><strong>- Configuring a Site</strong></p><p><strong>- Configuring an Asset</strong></p><p><strong>- Use on a Ticket</strong></p><p><br></p><p><br></p><p><strong><span style="font-size: 14pt;">What is the TeamViewer Integration?<br></span></strong></p><p>The TeamViewer integration can be used to link to remote in with codes assigned to Halo sites and assets. Upon clicking the button that will appear in each area, you can instantly remote on to effectively support your clients.</p><p><br></p><p><strong><span style="font-size: 14pt;">Creating the TeamViewer Fields</span></strong></p><p>In Configuration > Integrations > Remote Support > TeamViewer, you will see two buttons saying "Create TeamViewer Field" - one for sites, one for assets.</p><p><br></p><p>Clicking one of these buttons will automatically enable the module.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjBiOWUyYTdjLWQ5OTQtNGFiYS04OGZhLTVhNWY4ZmE2ZDljZSJ9.GgKIhQIPqmHW1lkRZxFtadVRJ6ZrF1YGzB12XoKZVCI" width="1201" style="width: 1203px; height: 589.397px;" class="fr-fic fr-dii" height="589"></p><p><strong><span style="font-size: 10pt;">Fig 1. TeamViewer configuration.</span></strong></p><p><br></p><p>Once the button has been clicked and the "TeamViewer" field created, the button will disappear.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjY3OGI0YTYxLTgyOWYtNGNlNC1hOGZkLTU1ZjliYTliNzlkYyJ9.8rcr8L9NnAYanoJb5tnd0VOEWVn2Nd14wad4tC1vS40" class="fr-fic fr-fil fr-dib" width="1207" style="width: 1209px; height: 592.189px;" height="592"></p><p><strong><span style="font-size: 10pt;">Fig 2. TeamViewer configuration after fields have been added.</span></strong></p><p><br></p><p id="isPasted">The TeamViewer integration has a new protocol following phasing out of the web protocol, and this new protocol allows for connection to the new version of TeamViewer. This is set at the top of the TeamViewer integration page (shown below), and will be automatically switched to "TeamViewer API" when upgrading to this version. This dropdown can be changed to the legacy web version if required.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImNjOGMyMDBlLTc2YjEtNDY2Yy1iNTRmLWU3MzEyZDQ1MzBhNiJ9.-FV1UukZJ-hifM7L46Mc3Bss39EE7e6c1RVZ78f3jZk" class="fr-fic fr-fil fr-dib" width="1207" style="width: 1209px; height: 567.232px;" height="567"></p><p><strong><span style="font-size: 10pt;">Fig 3. Protocol options.</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Configuring a Site</span></strong></p><p>In the "Customers" area, go to the site you wish to add a TeamViewer ID to.</p><p><br></p><p>The field will show in the "Additional Details" area at the bottom of the "Details" tab. Edit, and put the ten digit code/ID here.</p><p><br></p><p>Upon saving, the "TeamViewer" button will appear at the top. Clicking this will take you to the TeamViewer URL of that device, where you can log in.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijk2YTQ2NWFiLTA4MGItNDA3NC05ZDE1LWEwZWI3ZTA1OGUyNSJ9.amQRCZCIuWEMVmoyDRwX1lCDVqAV0-vSSkFT3SZEUK0" width="1207" style="width: 1209px; height: 589.934px;" class="fr-fic fr-dii" height="590"></p><p><strong><span style="font-size: 10pt;">Fig 4. Setting TeamViewer ID on the site.</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Configuring an Asset</span></strong></p><p>In Configuration > Asset Management > Asset Type, select an asset type. Go to the "Field List" tab, and add the "TeamViewer" field.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjY5MWIzMmZiLTY5ZmItNGQwZC1hYmE2LTgwMjViNmU0N2NiNSJ9.j2_jn7h2S3jtAPCcjl1c4xqRgeo6M7tO_nkpwd1eYAo" width="1205" style="width: 1207px; height: 590.196px;" class="fr-fic fr-dii" height="590"></p><p><strong><span style="font-size: 10pt;">Fig 5. Adding TeamViewer field to an asset type.</span></strong></p><p><br></p><p>A "TeamViewer" button shows on the asset to join a session per the field in "Additional Details".</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImZmY2FlMmZkLTI1MTktNGFmZi05Y2FmLWQ0ZGFhZWZjNjU5MiJ9.HKH2ir4n0f2V91HGZBbUmyGsKmnPHBfePv7KbnzRSp4" width="1203" style="width: 1205px; height: 588.601px;" class="fr-fic fr-dii" height="589"></p><p><strong><span style="font-size: 10pt;">Fig 6. TeamViewer ID on an asset.</span></strong></p><p><br></p><p>Using the "TeamViewer" button to connect will also then show a connection in the asset's "Change History" tab.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImMyZTE0MDdjLTFiNGItNDMwZi04Y2QwLWQ1ODI2N2NiYzNjMCJ9.A7SrqneUzYIvwk8T8nL9qBh0bX9aotWs_Kqm3Xif33g" class="fr-fic fr-fil fr-dib" width="1201" style="width: 1203px; height: 587.652px;" height="588"></p><p><strong><span style="font-size: 10pt;">Fig 7. TeamViewer connections in the Change History tab.</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Use on a Ticket</span></strong></p><p>If an asset with a TeamViewer ID is related to a ticket by the "Asset" field in the ticket type's field list, the TeamViewer button can be used directly on the ticket.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjIyZWM3OGY4LTIzZTYtNDlhNy05NGNiLTM2Yzk0MWFmMzQzOSJ9.oKDXGiDBYZfZHLn8MWnQT20z-B25Wj1e57nwGB-kV8Q" class="fr-fic fr-fil fr-dib" width="1198" style="width: 1200px; height: 586.131px;" height="586"></p><p><strong><span style="font-size: 10pt;">Fig 8. Adding Asset field to the ticket type field list.</span></strong></p><p><br></p><p>Clicking this will follow the same link as the button on the asset itself.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijk4MWEyODE1LTc5ZWQtNDNmNy1iZTdjLWZlNzFlMDhmMGUxNSJ9.F7UjMek6VfNryPNH_qAVjyOUhuiUS_vXiK9PFux079k" class="fr-fic fr-fil fr-dib" width="1196" style="width: 1198px; height: 586.383px;" height="586"></p><p><strong><span style="font-size: 10pt;">Fig 9. TeamViewer button on a ticket.</span></strong></p><p><br></p>
