<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p data-pasted="true"><strong>In this guide we will cover:</strong></p><p><strong>- Configuring the Teams Admin Centre</strong></p><p><strong>- Configuring each User</strong></p><p><br></p><p><br></p><p><strong>Admin Guides:</strong></p><ul><li style="font-weight: bold;"><a href="https://usehalo.com/haloitsm/guides/1380" target="_blank" rel="noopener noreferrer"><strong>General Settings (Call Management)</strong></a></li></ul><p><br></p><p><strong>Related Guides:</strong></p><ul><li><a href="https://usehalo.com/haloitsm/guides/959" target="_blank" rel="noopener noreferrer"><strong>Call Management</strong><br></a></li><li><a href="https://usehalo.com/haloitsm/guides/1080" target="_blank" rel="noopener noreferrer"><strong>Microsoft Teams Integration</strong></a></li></ul><p><br></p><p>This guide takes you through how to configure Microsoft Teams to launch the Halo call screen when answering inbound calls from Teams.</p><p><br></p><p><strong><span style="font-size: 14pt;">Configuring the Teams Admin Centre</span></strong></p><p>Within the Microsoft admin centre, you can navigate to the <a href="https://learn.microsoft.com/en-us/microsoftteams/manage-teams-in-modern-portal" target="_blank" rel="noopener noreferrer"><strong>Teams Admin Centre</strong></a>. Go to Voice > Calling Policies.</p><p><br></p><p>Select the relevant policy/policies.</p><p data-pasted="true"><strong><em>Note: Ensure this calling policy is applied to your users.</em></strong></p><p><br></p><p>Enable "Open apps in browser for incoming PSTN calls", then set the “URL to open apps in browser for incoming PSTN calls” to <strong>https://YourHaloURL/call?callerid={phone}&inboundactive=true</strong>. The URL will work with or without the "inboundactive=true" parameter, as Microsoft Teams will always open calls in a new tab by default.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjNmNDQ1NjJlLWRmMzktNDQ0MS04ZjMyLTdmNTJjMzdjNDNjMiJ9.KLBww3Qql1C3uYjI_TF4bItdi4SO9FyfELf_Hr7tPWE" class="fr-fic fr-fil fr-dib" width="1219" style="width: 1221px; height: 660.103px;" height="660"></p><p><strong><span style="font-size: 10pt;">Fig 1. Entering the Halo call screen URL.</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Configuring each User</span></strong></p><p>On each user account, click into the ellipse beside the user's profile picture, and then click into settings.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImYwZWU5MjJlLWQ1M2QtNGY2ZC04NTY1LTkxZTQyNjY1Mzc3MyJ9.8gdU_kIBlTudrENNzLZytxfegMKJuW-FmvA6Jx_i9Wo" width="613" height="595" class="fr-fic fr-dii"></p><p><strong><span style="font-size: 10pt;">Fig 2. Going to settings.</span></strong></p><p><br></p><p>Click into "Calls" on the right hand side. Scroll down to "Open apps in browser" and enable third party apps.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImUwNzAzZDA5LTM4ZjItNDYxZS04ZWNiLTEwYmMyODVjYmUwMyJ9.Yms1GN3XHgBLwGSKXJEHUPXKz7i2v6SW_2Sagtj4QGQ" width="1211" style="width: 1213px; height: 758.549px;" height="759" class="fr-fic fr-dii"></p><p><strong><span style="font-size: 10pt;">Fig 3. Allow third party apps.</span></strong></p>
