<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;" id="isPasted"><strong>In this guide we will cover:</strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><strong>- What is the Bvoip Integration?</strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><strong>- Enabling Call Management</strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><strong>- Connecting to Bvoip</strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br></p><p id="isPasted"><strong><span style="font-size: 14pt;">What is the Bvoip Integration?</span></strong></p><p>Bvoip can be integrated with Halo to display the call screen when a call is received from Bvoip.</p><p><br></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><strong><span style="font-size: 14pt;">Enabling Call Management</span></strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;">First, we want to ensure that your Call Management module is enabled. </p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br style="box-sizing: inherit;"></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;">To do this, head to the <strong><em>Configuration > Channels > Call Management</em></strong>.</p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br style="box-sizing: inherit;"></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><img data-fr-image-pasted="true" src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjI5ZTMwOGVmLWUxODAtNGUzZi04ZTg0LWRhODFlZmRmYzljNCJ9.-VYyeMlsAQZmnZhn8t6LcqCu9zxlHKotdMQDu0r0XNs" width="280" height="97" style="box-sizing: inherit; border-style: none; text-align: left;" class="fr-fic fr-dii"></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><strong><span style="font-size: 10pt;">Fig 1. Call Management module.</span></strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br style="box-sizing: inherit;"></p><p>If it is enabled, it will be coloured and if it is disabled, it will be grey. To enable, hover over the module and press the '+'.</p><p><br></p><p><strong><span style="font-size: 14pt;">Connecting to Bvoip</span></strong></p><p>Click into the module, then select 'General Settings'. Then grab the URL given under the 'Integrations' tab.</p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImI4YTFlMWEzLTMwNjUtNGY1NS04NWRiLTNlMzhjY2JiN2UzMCJ9.bHGl45WRpQlxyC65GGyoSjmACHOP5hQQRGib7BZYDI4" width="796" style="width: 796px;" height="224" class="fr-fic fr-dii"></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><span style="font-size: 10pt;"><strong>Fig 2. URL.</strong></span></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;">Next, go to your 1Stream Integration Platform and then go to <strong><em>Administration > Manage Organisation > Screen Pop URL > Add</em></strong></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;">Here you can give it a name, save, select your Halo product from the 'link type' drop-downs, then add in the URL you copied from the call management screen above. </p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;"><br></p><p style="box-sizing: inherit; margin: 0px; line-height: 1.4285em;">You can follow along with the configuration video on Bvoip's website <a href="https://www.bvoip.com/blog/bvoip-halo-psa/itsm/service-desk-voip-integration-simplified?hsCtaTracking=9174b5d4-523f-4068-bca5-63208ea9eb5a%7C8afeb857-8284-4939-94da-993f840de643" rel="noopener noreferrer" target="_blank"><strong>here</strong></a></p>
