<style>p { margin: 0; }span.fr-emoticon.fr-emoticon-img { background-repeat: no-repeat !important; font-size: inherit; height: 1em; width: 1em; min-height: 20px; min-width: 20px; display: inline-block; margin: -0.1em 0.1em 0.1em; line-height: 1; vertical-align: middle; } span.fr-emoticon { font-weight: normal; font-family: "Apple Color Emoji", "Segoe UI Emoji", "NotoColorEmoji", "Segoe UI Symbol", "Android Emoji", "EmojiSymbols"; display: inline; line-height: 0; } blockquote { border-left: solid 2px #5e35b1; color: #5e35b1; margin-left:0; padding-left:5px;}blockquote blockquote{ border-color: #00bcd4; color: #00bcd4;}blockquote blockquote blockquote{ border-color: #43a047; color: #43a047;} table.grid{ border-collapse: collapse;} table.grid td, table.grid th { border: 1px solid #ddd;} .fr-fic.fr-dib{ display: block; margin: 5px auto;}.fr-fic.fr-dib.fr-fir{ text-align: right; margin: 5px 0 5px auto;}.fr-fic.fr-dib.fr-fil{ text-align: left; margin: 5px auto 5px 0;}.fr-fic.fr-dii{ float: none; margin: 5px auto;}.fr-fic.fr-dii.fr-fil{ float: left; margin: 5px auto;}.fr-fic.fr-dii.fr-fir{ float: right; margin: 5px auto;}img.fr-dib.fr-fir { margin-right: 0; text-align: right;}img.fr-dib.fr-fil { margin-left: 0; text-align: left;}img.fr-dib { margin: 5px auto; display: block; float: none;}img.fr-bordered { box-sizing: content-box; border: solid 5px #CCC;}img.fr-shadow { box-shadow: 10px 10px 5px 0px #cccccc;}img.fr-rounded { border-radius: 10px; -moz-border-radius: 10px; -webkit-border-radius: 10px; -moz-background-clip: padding; -webkit-background-clip: padding-box; background-clip: padding-box;}</style><p data-pasted="true"><strong>In this guide we will cover:</strong></p><p><strong>- Global Searching</strong></p><p><strong>- Entity Specific Searching</strong></p><p><strong>- Searchable Parameters per Entity</strong></p><p><strong>- Filter and Sort Results</strong></p><p><strong>- Self-Service Portal Searching</strong></p><p><strong>- Advanced Searching</strong></p><p><strong>- Searching Configuration Settings</strong></p><p><br></p><p><br></p><p><strong><span style="font-size: 14pt;">Global Searching</span></strong></p><p>When looking for something in your instance the global search bar can be utilised to quickly find the specific entity or information you are looking for. </p><p><br></p><p>The global search bar is found in the top right hand corner of page (regardless of the module you are in). </p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImEyZTI4NjMyLTk5YzItNDVkNC1hMWZiLTY2NDQxNDJkNjdmOCJ9.guiic1w61FEm8rmpEUaVS7qYb53OnXHEosfoVMrV7wo" class="fr-fic fr-fil fr-dib" width="1222" style="width: 1224px; height: 356.263px;" height="356"></p><p><strong><span style="font-size: 10pt;">Fig 1. Global Search Bar</span></strong></p><p><br></p><p>You can use the toggle on the left hand side of the search bar to choose which entity you would like to search for. If you are looking for a particular ticket, for example, change the search entity to "Tickets" and only tickets will be returned in the search. </p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImZlZmY4Mjc0LTQyMjgtNGY4Mi05MmU1LTdhNWQ3YWY5MjFkOSJ9.20Z9Q1nbQEEhRBbpkBaKRCaKir732Qq2BTTfGi6HeNg" class="fr-fic fr-fil fr-dib" width="699" style="width: 701px; height: 803.174px;" height="803"></p><p><strong><span style="font-size: 10pt;">Fig 2. Choose Search Entity</span></strong></p><p><br></p><p><strong><em>Note: In order to be able to search all entities at once, you must have "Enable searching of multiple entities at once" enabled under Configuration > Advanced Settings. </em></strong></p><p><br></p><p>We recommend searching per entity as results will be faster to load. </p><p><br></p><p data-pasted="true">If searching for a specific entity, either within the module or by filtering the global search, you will have additional options to filter and sort the results. </p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjY1YWE1NTVmLTE1ZmItNDkzNi05NGJhLTNkNGMyOTg5ODUwMCJ9.fdvXRExoPOs5wHqPIOoSibT9rIbWDOA8rYHzftlKAS8" width="386" height="375" class="fr-fic fr-dii"></p><p><strong><span style="font-size: 10pt;">Fig 3. Filtering results</span></strong></p><p><br></p><ul><li><strong>Entity selector:</strong> This is where you can select and change the entity.</li><li><strong>"[ ]" button: </strong>This can be used to expand the search pane into full screen.</li><li><strong>Filter button:</strong> This can be used to refine the search results by specific fields.</li><li><strong>Add button: </strong>Depending on the area selected, this button can create a new version of that entity. This will not show on every entity.</li></ul><p><br></p><p><strong><span style="font-size: 14pt;">Entity Specific Searching</span></strong></p><p>You will find a search bar in the top left of various areas; the "Agreements" (Contracts) area is shown in this example below.</p><p><br></p><p data-pasted="true">This search box will return a filtered list of the module-specific entity, based on your search criteria. </p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImUxZGViM2RmLTNlY2YtNDFmNC1hZjY1LWUwZTM5NTE5MWQ2ZSJ9.fr2ASQnlltVrbM1_rDE_4CToRJMBdWXavM3U2nLCkf4" class="fr-fic fr-fil fr-dib" width="546" height="310"></p><p><strong><span style="font-size: 10pt;">Fig 4. Module search bar</span></strong></p><p><br></p><p>Some custom fields are searchable. A Single Selection Ticket custom field is shown below alongside options to make it searchable by agents and/or users.</p><p><br><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImYxNmE5YjJlLTgzNWMtNDgwNy05ZWRhLWU2NmMzN2E2ODk0MCJ9.TDwjvo_jO2jFODQoPMdRAujjg1vcADbjc__7fjcqRtk" class="fr-fic fr-fil fr-dib" width="349" height="244"></p><p data-pasted="true"><strong><span style="font-size: 10pt;">Fig 5. Making a custom field searchable</span></strong></p><p><br></p><p>Articles searched for in the side menu search can be opened in the side menu. To enable this head to Configuration>Knowledge Base, and select "Open linked Articles in search side menu". This allows you to continue working on a Ticket whilst viewing the Article. <br><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImU2ZWU3ZWIzLTU0ZjItNDIzMS1iMmQwLTJjMTE4YWJlOWRkYyJ9.7zKxCnVeJC_z35ansc17URbFNHBLc49Fowp7ZQKuwjA" class="fr-fic fr-fil fr-dib" width="1272" style="width: 1274px; height: 604.61px;" height="605"></p><p data-pasted="true"><strong><span style="font-size: 10pt;">Fig 6. Articles in the side preview in the search menu</span></strong></p><p><br></p><p><br></p><p><strong><span style="font-size: 14pt;">Searchable Parameters per Entity</span></strong></p><p><span style="font-size: 11pt;">The following fields can be searched for within search bars throughout the system.</span></p><p><br></p><p><span style="font-size: 12pt;"><strong>Tickets/Sales</strong></span></p><ul><li>Ticket ID</li><li>Reported By (if a valid email was searched for)</li><li>Parent Ticket ID</li><li>Child Ticket ID</li><li>Merged ID</li><li>Summary</li><li>3rd Party Call ID</li><li>Most recent action note (if "Enable Full-Text Searching on Action notes" is enabled)</li><li>Supplier Ref</li></ul><p><br></p><p><span style="font-size: 12pt;"><strong>Knowledge Base Articles</strong></span></p><ul><li><span style="font-size: 11pt;">AI Search</span></li></ul><p>OR</p><ul><li><span style="font-size: 11pt;">Words within the article</span></li><li><span style="font-size: 11pt;">IDs of tickets the KB is linked to.</span></li></ul><p><span style="font-size: 11pt;"><em><strong>Note: For more information on searching articles on the knowledge base checkout our dedicated guide </strong></em><em><strong><a href="https://usehalo.com/haloitsm/guides/2780/" target="_blank" rel="noopener noreferrer">here</a></strong></em><em><strong>. </strong></em></span></p><p><br></p><p><span style="font-size: 12pt;"><strong>Customers</strong></span></p><ul><li data-pasted="true">Customer Name</li><li>Customer Account ID</li><li>Top Level</li><li>Address of any site (if "Search on Address when searching Sites and Customers" is enabled in Configuration > Users > General Settings)</li></ul><p><br></p><p><span style="font-size: 12pt;"><strong>Sites</strong></span></p><ul><li data-pasted="true">Site Name</li><li>Customer Name</li><li>Site Phone Number</li><li>Customer Account ID</li><li>Site Address (if "Search on Address when searching Sites and Customers" is enabled in Configuration > Users > General Settings)</li></ul><p><br></p><p><span style="font-size: 12pt;"><strong>Users</strong></span></p><ul><li data-pasted="true">Username</li><li>First Name</li><li>Last Name</li><li>Email Address</li><li>Email Address 2</li><li>Email Address 3</li><li>"Other Fields" (Network login, Department, Job Title, Reports To etc..)</li><li>Phone Numbers (Home Phone, Mobile, Fax)</li></ul><p><br></p><p><span style="font-size: 12pt;"><strong>Assets</strong></span></p><ul><li data-pasted="true">Site Name</li><li>Customer Name</li><li>Top Level Name (if "Only search main Asset fields" is disabled in Configuration > Advanced Settings)</li><li>Asset Tag</li><li>3rd Party Device ID (if "Only search main Asset fields" is disabled in Configuration > Advanced Settings)</li><li>Halo Device ID</li></ul><p><br></p><p><span style="font-size: 12pt;"><strong>Agents</strong></span></p><ul><li data-pasted="true">Username</li><li>Default Team</li><li>Email Address</li><li>First Name</li><li>Last Name</li><li>Job Title</li><li>Phone Number</li><li>AAD (Entra) Username</li></ul><p><br></p><p><span style="font-size: 12pt;"><strong>Suppliers</strong></span></p><ul><li data-pasted="true">Supplier Name</li><li>Top Level Name</li><li>Main Contact Name</li><li>Contact Email Address</li><li>Support Email Address</li><li>Ordering Email Address</li><li>Phone Numbers/Mobile Number</li></ul><p><br></p><p><span style="font-size: 12pt;"><strong>Items/Products</strong></span></p><ul><li>Name</li><li>Internal Reference</li><li>External Reference</li><li>Long Description</li><li>SKU</li><li>Item ID</li><li>Accounts ID</li><li>Product Category </li></ul><p><br></p><p><span style="font-size: 12pt;"><strong>Quotations</strong></span></p><ul><li data-pasted="true">Quote Reference</li><li>Title</li><li>End-User of Quote</li><li>Site</li><li>Client</li></ul><p><br></p><p><span style="font-size: 12pt;"><strong>Sales Orders</strong></span></p><ul><li data-pasted="true">Sales Order ID</li><li>Title/Reference</li><li>Supplier</li><li>Supplier PO Number</li><li>Supplier Order Reference</li></ul><p><br></p><p><span style="font-size: 12pt;"><strong>Purchase Orders</strong></span></p><ul><li data-pasted="true">PO Reference</li><li>Title</li><li>3rd Party PO Number</li><li>Supplier Name</li><li>Supplier Order Reference</li><li>Halo PO ID</li></ul><p><br></p><p><span style="font-size: 12pt;"><strong>Services/Service Catalogue</strong></span></p><ul><li data-pasted="true">Display Name</li><li data-pasted="true">Tags</li><li data-pasted="true">Summary</li><li data-pasted="true">Ticket Type</li><li data-pasted="true">Service Description</li><li data-pasted="true">Service Category</li></ul><p><strong><em>Note: For more information on searching the service catalogue, please do refer to the "Searching the Service Catalogue" section of this guide: <a href="https://usehalo.com/haloitsm/guides/2432/" target="_blank" rel="noopener noreferrer">Service Catalogue</a>.</em></strong></p><p><br></p><p><span style="font-size: 12pt;"><strong>Contracts/Agreements</strong></span></p><ul><li data-pasted="true">Agreement Reference</li><li>Customer</li><li>Site (If Site is selected against the Agreement)</li><li>Note</li><li>Status</li><li>Contract Type</li><li>Billing Description</li></ul><p><br></p><p><strong><span style="font-size: 14pt;">Filter and Sort Results</span></strong></p><p>If searching using the search module, you can filter and sort results. You will only be able to filter and sort when searching for specific entities, you cannot filter results when searching all entities at once. </p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImI5Njc2MzYwLWY2YjktNDcxNi1hZjRhLTdjZjdkNTRlMmZhNSJ9.j7pJM8NsrXQZwbEC1fRGakZ_ou-YpCQT1fMHKU38Ja0" class="fr-fic fr-fil fr-dib" width="1213" style="width: 1215px; height: 450.625px;" height="451"></p><p><strong><span style="font-size: 10pt;">Fig 7. Filter and Sort Search</span></strong></p><p><br></p><p>When searching tickets, you can customise the fields that are available to filter the results by. This is only available for tickets, other entities cannot have filter fields customised. </p><p><br></p><p><strong><span style="font-size: 12pt;">Customise Filter Fields for Ticket Search</span></strong></p><p>Any ticket field can be used to filter search results for tickets. </p><p><br></p><p>To restrict which custom fields are available to filter by, head to the configuration for that custom field, Configuration > Custom Objects > Custom Fields > select a field. Here, you can use "Hide this Field from the Agent search filters" to control if this field can be used to filter search results. </p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjYzMGMzNzk2LWRiZGYtNDU0OS04MmUyLTEwYTQxOTBjMzNhMiJ9.5Ww8x13bOY8IxctrRWq2sY_UxFmGFh0szcJoI94Kgp8" class="fr-fic fr-fil fr-dib" width="681" style="width: 683px; height: 365.562px;" height="366"></p><p><strong><span style="font-size: 10pt;">Fig 8. Setting to hide field from search filters</span></strong></p><p><br></p><p>To restricting which system fields are available to filter by, head to Configuration, Advanced Settings > Searching Section. Here, enable "Limit available fields in Ticket search filter" then choose the system fields you would like to be available to filter by. </p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImEyMWE1MTZkLWRjZDItNDcyMy05OTg4LWEwNTk0MzU2ZDlhOSJ9.Avj7NFlbm26cM9FPC9CGJ2qH8SOxlFMFZAvHJA618Fc" class="fr-fic fr-fil fr-dib" width="467" height="274"></p><p><strong><span style="font-size: 10pt;">Fig 9. Limit Filter Fields</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Self-Service Portal Searching</span></strong></p><p>The search on the Self-Service Portal can be customised with the options shown in Configuration > Self Service Portal. This configures which entities users can search for.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6ImU3MWI2NzdiLWFlNmItNGVkYy1iZDk1LTUwNGRjNzM4NGQ1NCJ9.O88NwKA7zaEF5--4BuobIkyO3HqcXD4lUzobgFN9LHA" class="fr-fic fr-fil fr-dib" width="409" height="490"></p><p><strong><span style="font-size: 10pt;">Fig 10. SSP search options</span></strong></p><p><br></p><ul><li data-pasted="true"><strong>Allow users to search KB articles:</strong> When checked, Knowledge Base Articles can be searched from both the home page search bar and a search bar present within the Knowledge Base area.</li><li><strong>Allow users to search Services:</strong> When checked, Services can be searched from the home page search bar.</li><li><strong>Allow users to search Tickets:</strong> When checked, Tickets can be searched from the home page search bar.</li><li><strong>Allow Users to filter search by Status:</strong> When checked, searches can be filtered by status.</li><li><strong>Show the quick search in the portal navigation bar:</strong> When enabled, the quick search bar will appear on the top navigation bar on the portal screen.</li><li><strong>Show search totals:</strong> When enabled, searching in the Self-Service Portal will show the count in brackets for each entity. </li><li><strong>Search for Service details and Service Catalogue:</strong> When enabled, individual Service Requests under a Service will show in the search results, based off of the button label. This will show both Services and Service details in the results.</li><li><strong>Show combined results when searching all entities:</strong> When enabled, the search will show "All" by default, with a label on the right side of each result showing the entity it is associated with (i.e. "Ticket", "Article"..)</li><li><strong>Show a button to raise a Ticket if a search returns no results:</strong> When enabled, a button to raise a specified ticket type or template will show if no results are received.</li></ul><p><br></p><p>The options for "Show search totals", "Search for Service details instead of Service Catalogue" and "Show combined results when searching all entities" are all shown below. Searching for the button label "Request this Service" shows both the service its associated with, and the specific request itself.</p><p><br></p><p>The count of entities are shown in brackets, and the search defaults to "All" with the entity type shown on the right side.</p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijc5Y2FlNTRkLTA2NGQtNGMwNy1hY2NlLTBjNzJlOWZmZDQ0NiJ9.3qICDC8sUsoqfhpUneXEGxKJ7WUhNfKAKFP5G3OAW-E" class="fr-fic fr-fil fr-dib" width="1212" style="width: 1214px; height: 352.548px;" height="353"></p><p><strong><span style="font-size: 10pt;">Fig 11. Service search example</span></strong></p><p><br></p><p><strong><span style="font-size: 14pt;">Advanced Searching</span></strong></p><p><span style="font-size: 11pt;">Searching against specific parameters can be done within certain entity filters. Click the filter icon to show the search bars below the columns.</span></p><p><br></p><p><span style="font-size: 11pt;"><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6IjI4YzhiYWI5LTU3NGMtNGI0Zi1hOGNiLTNiNDU0MTdlOWZhNiJ9.JnKZDCM8n9yh95F6EnSjHBuyxoUki2mpkIIC1Lr0aeg" class="fr-fic fr-fil fr-dib" width="1200" style="width: 1202px; height: 127.171px;" height="127"></span><strong><span style="font-size: 10pt;">Fig 12. Search filters</span></strong></p><p><br></p><p>You can also use perform this type of searching within the API, via including an 'advanced_search' query parameter. Endpoints that accept the 'advanced_search' parameter include:</p><p><br></p><ul><li>Clients</li><li>Attachments (when using table view)</li><li>Agreements</li><li>Assets</li><li>Ticket Lists</li><li>Invoices</li><li>Products</li><li>Sales Orders</li><li>Sites</li><li>Users</li></ul><p>The format of the API call is a URL Encoded array, accepting 3 parameters: 'filter_name', 'filter_type' and 'filter_value'. The filter_type parameter is an integer, where each integer represents an operation (=, <, > etc..). The integer value to operation relationships are described below:</p><p><br></p><table style="width: 100%;"><tbody><tr><td style="width: 50.0482%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Filter_Type Integer</span></strong></td><td style="width: 49.9518%; text-align: left; background-color: rgb(0, 204, 248);"><strong><span style="color: rgb(255, 255, 255); font-size: 12pt;">Operation</span></strong></td></tr><tr><td style="width: 50.0482%;"><p>0</p></td><td style="width: 49.9518%;"><p>in</p></td></tr><tr><td style="width: 50.0482%;"><p>1</p></td><td style="width: 49.9518%;"><p>not in</p></td></tr><tr><td style="width: 50.0482%;">2</td><td style="width: 49.9518%;">=</td></tr><tr><td style="width: 50.0482%;">3</td><td style="width: 49.9518%;"><></td></tr><tr><td style="width: 50.0482%;">4</td><td style="width: 49.9518%;">like</td></tr><tr><td style="width: 50.0482%;">5</td><td style="width: 49.9518%;">not like</td></tr><tr><td style="width: 50.0482%;">6</td><td style="width: 49.9518%;">=</td></tr><tr><td style="width: 50.0482%;">7</td><td style="width: 49.9518%;">></td></tr><tr><td style="width: 50.0482%;">8</td><td style="width: 49.9518%;">>=</td></tr><tr><td style="width: 50.0482%;">9</td><td style="width: 49.9518%;"><</td></tr><tr><td style="width: 50.0482%;">10</td><td style="width: 49.9518%;"><=</td></tr></tbody></table><p><br></p><p>An example of an API call made to the clients endpoint, filtering by clients for a specific Top Level, would look like: .../api/client?advanced_search=%5B%7B%22<strong>filter_name</strong>%22%3A%22<strong>toplevel_name</strong>%22%2C%22<strong>filter_type</strong>%22%3A<strong>4</strong>%2C%22<strong>filter_value</strong>%22%3A%22<strong>managed</strong>%22%7D%5D</p><p><br></p><p>If searching for custom fields within advanced search, you will need to use [{"filter_name":"<strong>cf_ID</strong>","filter_type":<strong>type</strong>,"filter_value":"<strong>value</strong>"}], which will format it similarly to: api/client?advanced_search=%5B%7B%22<strong>filter_name</strong>%22%3A%22<strong>cf_266</strong>%22%2C%22<strong>filter_type</strong>%22%3A4%2C%22<strong>filter_value</strong>%22%3A%22<strong>yes</strong>%22%7D%5D</p><p><br></p><p><strong><span style="font-size: 14pt;">Searching Configuration Settings</span></strong></p><p>You can enable the ability to search for settings within the configuration module, making it easier to find settings. </p><p><br></p><p>To enable this ability head to Configuration > Advanced Settings and enable "Search for Settings in Configuration". </p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijc2NTFlYmQxLWQwNGEtNGMxOC04YWQzLTczOTNlODQ4MDY3OSJ9.ih9dm2kCFXtOTcpG5gbuZKk_pxY-fCOP_dGrnAbYlbc" class="fr-fic fr-fil fr-dib" width="1053" style="width: 1055px; height: 381.998px;" height="382"></p><p><strong><span style="font-size: 10pt;">Fig 13. Allow searching for settings in Configuration</span></strong></p><p><br></p><p>When enabled, you will be able to use the configuration page search bar to search on the name of settings found in Configuration. This will return results as shown in figure 10. </p><p><br></p><p><img src="https://halo.haloservicedesk.com/api/attachment/image?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6Ijg0MTRhOGNmLWZmZGUtNGQxMi1hMDdmLWU0OWY3YmQzZjg3NCJ9.IUf3Y5L6SZ1BYLYGcE-K_Mv-W-e2W6jXAC-dQj6AMYc" class="fr-fic fr-fil fr-dib" width="1218" style="width: 1220px; height: 673.011px;" height="673"></p><p><strong><span style="font-size: 10pt;">Fig 14. Search for a setting</span></strong></p><p><br></p><p>You can search on both setting name and description. Clicking a result will jump you to that setting.</p><p><br></p><p>Eye icons next to settings indicate they have visibility conditions, therefore the setting may not be visible when you navigate to it. Visibility conditions (such as the enablement of associated settings) will need to be met before the setting is visible. </p><p><br></p><p>Keep in mind only global configuration settings can be searched on. Settings relating to specific entities, such as ticket types, mailboxes, asset types cannot be searched on. Settings found within integration pages will also not be searched on. </p><p><br></p>
